I had the privilege of working with the incredible loan team at Veterans United, and I couldn’t be more impressed with their exceptional customer support and overall experience. Chris, Jared, and Joedi went above and beyond to ensure that my home-buying journey was smooth, efficient, and stress-free.From the very beginning, the team’s professionalism and expertise were evident. Chris, Jared, and Joedi guided me through each step of the loan process with clarity and patience, ensuring I understood all my options and felt confident in my decisions. Their combined knowledge and experience made navigating the complexities of securing a loan seamless and straightforward, instilling in me a strong sense of confidence in their expertise.One of the standout qualities of this team is their exceptional customer support. Chris, Jared, and Joedi were always available to answer my questions, provide updates, and address any concerns I had. Their responsiveness was truly remarkable, with quick and thorough replies to my calls, emails, and text messages. This level of communication not only made the process smoother but also made me feel valued and supported, which was a great comfort during the home-buying process.What truly sets this team apart is their genuine dedication to their clients. They worked tirelessly to ensure I received the best terms for my loan, advocating on my behalf and handling any challenges professionally and professionally. Their commitment to excellence and client satisfaction was evident in every interaction.My experience with Chris, Jared, and Joedi at Veterans United was outstanding. Their exceptional customer support, professionalism, and dedication made my home-buying journey a positive and memorable one. I am incredibly grateful for their hard work and highly recommend this fantastic team to anyone seeking a top-notch loan team.Thank you, Chris, Jared, and Joedi, for your unwavering support and exceptional service. You made a significant milestone in my life a delightful experience.
Sam was awesome and helped me out a ton with any questions I had. He was personable and it felt like I was dealing with a friend, not another lender. Combined with Ashton, they make a great team.
It has been a pleasant experience working with VU. I would highly recommend you to any one!
Nathan has put together an all star lineup. We have purchased multiple homes with his assistance and our daughter has purchased a home through him as well.
Couldn’t imagine using anyone else, but Nathan and Veterans United.
The first time we worked with veterans united we had a great experience. This time around was not as great. There were lots of dropped balls and lack of transparency. The inexperience of this team was frustrating and I felt as though we were not important.
Response from Veterans United
Hi Jenna,
Thank you for sharing your feedback. I'm really sorry to hear that your recent experience with Veterans United didn't match up to your previous one. It’s disappointing to know that you felt there were dropped balls, a lack of transparency, and that our team's inexperience caused frustration.
Your feelings of not being important are particularly concerning, as we aim to treat every veteran with the utmost respect and priority. We value your trust and are committed to providing the highest level of service.
I'd like to understand more about what happened and see how we can make it right. One of our Client Advocates will be reaching out to you for more information and to discuss ways we can improve. In the meantime, please don't hesitate to reach out to our Client Advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday.
This is the third home I've purchased. In my opinion, Veterans United has the easiest and most streamline process I've dealt with. Their app makes it so easy to check in on where they are in the loan process as well as what you need to do next.I'd also recommend them to anyone even people with credit issues. They have a department that helps you develop a plan for you to work on getting your credit in a good place so your credit score is high enough for you to qualify to purchase a home.
This team is the BEST!! From day one, we felt supported, heard, and encouraged. Our team paid attention to small details, and worked hard to ensure that we crossed our T's and dotted our I's in a timely manner to ensure the best outcome. They went above and beyond to check all of our information for accuracy and approvals. They reassured us and updated us frequently during the entire process. They also responded to any and all questions and concerns quickly and thoroughly. They connected us to a real estate agent that also listened and met our needs perfectly. We were provided with checklists to ensure that we have all the necessary documents and steps. This is our forever home, but if we ever had to purchase another home again, this team IS the only team that we would EVER use!
I couldn’t ask for a better team great service and communication.
Im a veteran and saw no benefit to using your company versus others. I’ve personally had better results with NBKC, as they will drive down interest rates. Your company is all about making top dollar through higher interest rates. Your team closed on time, but is it not standard. Basic company with no benefit to veterans.
Response from Veterans United
Hi Matthew,
Thank you for sharing your experience. I'm sorry to hear that you didn't see any benefits to using Veterans United compared to other companies. We aim to provide exceptional service and competitive rates to our veterans, and it's disappointing to know that we fell short in your case.
While I'm glad to hear that we closed on time, it's clear that our efforts to deliver a valuable experience didn't meet your expectations. We strive to offer the best possible terms and benefits to those who have served, and we take your feedback seriously as we look to improve our services.
I would like to understand more about your experience and see how we can improve. One of our Client Advocates will be reaching out to discuss this further. If you have additional thoughts in the meantime, please don't hesitate to contact our Client Advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday.
Veterans united is the best. They provide excellent service and the people are all awesome. My team was awesome and I hope they get a Christmas bonus.
Y'all made our dreams come true. With him being self employed and her being Autistic we never thought this was possible. Y'all were so patient and helpful throughout this entire process and never made us feel like we were a bother even with our million questions and constant double and triple checking.
So thankful for the entire team for this purchase and a very smooth closing process.
Parts of my team seemed disconnected from eachother at times and didn't show me that they understood my situation or lifestyle and my family order.
