Aaron Brooks and the Veteran's United team made the home buying experience a seamless one. They provided me, as a first-time homebuyer, all the information I needed.
Overall, I feel my VU experience was unorganized, chaotic, and lacked communication at keys points of the loan process. At times I had to call ask ask on where we were at in the loan, what I needed to do next, who needed me to do what, who ordered inspections, and why was my close date a week late (I found out the day before the original close date and apparently no one was going to tell me). There was a major disconnect between each level of Veterans United from 1st loan specialist to the 2nd loan specialist, and from 2nd loan specialist to the real estate agent. No one seemed to be talking to each other EFFECTIVELY in order to accomplish closing on time. Each person at VU was telling me a different thing at the same or different times and it was extremely frustrating to myself as well as the seller of the home and quite unprofessional from any reputable business.
If you want to have the best help to have a home, this is the company and the best people for the job. They are the only ones I would tell any vet to put their trust in . Not anyone these days are so helpful. I love you all . God Bless you all !! Mac.
Buyer beware is all I'm going to say. I would suggest you shop around for a Local Lender if possible. Our experience was not one to Bragg about.
Response from Veterans United
Hi Eddie, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We apologize that our service did not provide the personalized experience you expected throughout the process. We want everyone to feel that we go above and beyond to deliver outstanding service. We encourage people to shop around with several lenders to find the best deal for them! Veterans United Home Loans has specialized in the VA home loan for more than a decade, and we invite you to connect with one of our Client Advocate team members; providing more detail will help us look to improve. We value your business and hope you enjoy your new home.
I couldn’t have asked for an easier process to buy my first home. You guys made it simple the whole way through. Thank you!
It's in my opinion that it speaks for itself as to why Veterans United home loans is #1 in V.A. Loans!!!
I highly recommend Veterans United. They are easy to work with. And never make you feel like you are just a credit score. You are a person to them. Everyone speaks with compassion and respect. It's good to have someone show appreciation for my service. We don't. Always get back what we sacrificed. But Veterans United gives back.
great opportunity to work with this crew I did write a review in another form
Patrick and the team stayed on top of everything and made the whole process very easy. They told me exactly what paperwork they needed, and made it easy to upload to their secured website. They communicated at every turn, and Patrick (especially) was patient with all my stupid questions and allaying my fears. He and his whole team were absolutely outstanding. I wholeheartedly recommend this team to veterans seeking home buying assistance.
Outstanding service enjoyed every step of the experience…
Aside from minor internal communication issues, veterans united was very easy and fun to work with. I would absolutely recommend them to other veterans buying a home with a VA loan.
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Service was outstanding
