As a first time home buyer the experience was scary but with Ryan leading the way I was confident he would get me into my new home
It was definitely not a good situation and I think you could have done more to fix your mistake!
Response from Veterans United
Hi Kenneth, thank you for sharing this honest review and for connecting with our client advocate team. We apologize that our service did not provide the experience you nor we expect throughout the process. Your comments and conversations with our client advocate team will help guide and ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
I recommend this company. They go above and beyond the call of duty to help ensure you get what you need.
No down payment was the reason we chose to go the VA Loan route. Just be ready to deal with some nit picky VA requirements. That is not Veterans United's fault, the VA just does things in a government way.....Veterans United really does have a team ready to assist. They had someone available and helping through every step. The Veterans United folks were always so pleasant and helpful. We didn't have any surprises at the end because they kept us in the loop with the financial requirements. We would use them again in the future. Buying a home is incredibly stressful, but I feel like Veterans United really did everything they could to ease that. Also, we loved the realtor they recommended for us.
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I hope to add my picture photo to the list of other ex-military homeowners wearing my T-Shirt in front my Home soon! Thank you Veterans United Home Loans.
Overall I gave an 7, due to the appraisal was slow to happen, longer than normal.
Otherwise I would have said an 9, because there’s always room for improvement.
Everything was smooth not one issues it’s so easy everything done on ur phone or computer they make it so easy for u to download documents or whatever u have to do it’s get using the technology that we have these days
VU has been beyond amazing! They made my 1st home buying experience painless. After hearing some stories from friends and family about home buying we were a little nervous. The entire team VU assigned me was fantastic!!! I consistently knew where we wear at in the process. Members of my team were always available to answer questions or concerns I had. Searched for ways to ensure I got best rates possible as well as ensured I had all information for setting up my forever retirement home.
Thanks again to you and your team, you're very much appreciated.
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For me it was the whole team from beginning to closingThank you!!!
The professionalism and service was outstanding. Lauren did an outstanding job as well. I have never been more impressed by the service I got from this company. It was a long and difficult process to get this loan done, and I don’t think we could’ve have succeeded without your team guiding us through the process. Thank you!!!
Kept in contact throughout the entire process. Seemed to bend over backwards trying to get us in the home we wanted no matter what issues came up even at the last minute. Great team and I recommend all my friends to reach out when they are ready to make that next move.
Highly recommend 🤘🏼💜
Dustin F., Jackie O., the concierge were all so AMAZING!! Felt like part of the family from the beginning and because of their support, customer service, communication and openness I know I'm part of the family. So very thankful to have chosen Veterans United and so thankful for the trust and passion and professionalism from my VU team! This has truly been an experience of a lifetime 💖💖....if we ever buy another house in years to come, it will be with Veterans United!
Ryan and Morgan has been awesome from start to finish. They are so helpful and so understanding always. You can really see that they are doing the best they can to get us approved and we are so grateful for what they did to us. Gif bless them abundantly
