I made a mistake on the application. I forgot that I have a North Carolina state retirement of $1,170.61 per month. Sorry about that.
Excellent service all the way through the entire process. I have recommended VU to other Soldiers within my unit.
Great team, easy process and couldn’t be happier with Karol and Amanda!
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Ashley made this house buying process a breeze. This is my second home I am buying and VA Home Loan made everything easy to navigate, to include a to-do list, an all inclusive hub to keep track of everything, and streamlining communication and docusigning.
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Customer service was outstanding by Shane and his team.
Our experience was FANTASTIC and I would highly recommend Veterans United. We had the best team of Josh, Mirza and Chris. They were always available to answer questions even on the weekend. They made the process stress free and very smooth and we cannot thank them enough!!! Do not hesitate to use them. You will not be disappointed.!
Be ready for more 20 questions, however, Veterans United we'll gladly help you through it VU is there to help through any stress you may have with home buying journey.
Excellent service and team of professionals. We couldn't done it without them.
Aaron Thomasson was the reason this purchase went thru. When we became frustrated he stepped in and made things happen! Thank you to Aaron and his team for never missing a beat and anticipating our needs and always being available with a direct and correct answer. Our experience was truly remarkable, wish we could give a higher score than 10!
This is my second time working with Mike and Veteran's United and I am grateful for the amazing service, communication, and speed to which he and his team have handled my Home Buying experience.
They walked me through every step. We had hiccups that had nothing to do with Veterans United, but they kept me going & reassured me that things were moving forward and gave me steps to keep is on track on our end.
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Initially started strong then lack of communication had some rough sledding for a while but in the end last minute you guys came through. Communication has to be better.
Response from Veterans United
Hey Philip,
Thank you for sharing your feedback. I'm glad we were able to help you reach the finish line, but I'm sorry to hear the communication along the way left you frustrated. Buying a home is a major milestone, and you should feel informed and supported throughout the process.
I appreciate you taking the time to share your perspective. I understand your concerns were important enough to be formally raised during the loan process, and feedback like yours helps us identify opportunities to improve the experience we provide to future borrowers.
Sincerely,
Claire S., Client Relations Manager
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
Easy to work with.
Blake was absolutely exceptional throughout the entire home-buying process. From our first conversation to closing day, he consistently went above and beyond to make sure everything stayed on track. His communication was outstanding—every call, email, and question was answered quickly, and he always took the time to explain things in a way that was easy to understand.What impressed me most was Blake’s professionalism, attention to detail, and genuine care for helping veterans succeed. He never made us feel like just another loan file. Instead, he treated our home purchase like it was personally important to him and worked tirelessly to ensure we had the best experience possible.There were several moments throughout the process where Blake’s knowledge, responsiveness, and problem-solving skills gave us peace of mind. Buying a home can be stressful, but having someone like Blake in your corner makes all the difference. He was proactive, trustworthy, and always one step ahead.Because of Blake and the Veterans United team, my family was able to purchase our dream home with confidence. I cannot say enough good things about the level of service we received. If you’re a veteran looking to buy a home, ask for Blake—you won’t find a better loan officer. Thank you for everything you did for our family and for making this experience such a positive and memorable one.
