I like the checklist, however some items did not work well but Holly walked me through the things I had a hard time understanding.
Ginny, Evan and the entire team did well by me. Efficient, knowledgeable and effective. If you want answers to your mortgage questions - Ginny and her team at Veterans United are terrific !
I really appreciate everything that Jeff did for me. His knowledge and his patience were on point. I highly recommend any Veteran use Veterans United.
Perfect 10 totally would recommend Veterans United....our closing went smoothly...thanks Angela.Hake@veteransunited.com and Emma.Loyd@vu.com
Karol and Amanda were an awesome team that helped us build a new house. They were very professional and knowledgeable in their work. They streamed line the process and answered all our questions. I highly recommend Veterans United and Karol to anyone who wants to buy a house. Thank you Veterans United.
I have an amazing team working together to make sure everything falls in place,a lot of support,always ready to help or answer any questions I may,I am grateful for all the help and support.
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Our team Tony and Brooke helped make our dream home across the country a reality!!! Thank you so much!
This is our 3rd home purchase with VU and the level of customer experience and consistency have been second to none. The loan team, including Derek, Heather, Jaime and Mitch were exceptional, as they all have been and it's truly a team effort to get it done! 16 days to close is unbelievable!
Mortgage broker Katy was amazing.
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This is the second time I’ve used VU to purchase a home and their attention to details drew me back again and I was not disappointed; in fact, I was more impressed the second time around!
I would lead with advising folks to have cash reserves in the thousands on hand prior to proceeding with the process otherwise it was an easy straightforward process
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Okay I wrote a lot of negative comments but deleted it. I forgive. I will keep myself at peace.
Response from Veterans United
Hey Terrence,
Thank you for your honesty and for taking the time to share your thoughts. Buying a home can be an emotional and stressful experience, and I truly appreciate your willingness to extend grace despite your frustrations.
Your feedback still means a great deal to us because it helps us understand where we can improve the experience for future homebuyers. I’m glad to hear you’ve found peace with the situation, and I sincerely hope you’re now able to enjoy this exciting new chapter in your home.
If there’s ever anything you’d like to discuss further, please don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The experience was great, talk about full service. From getting approved to helping you move, the liaisons team made things easier and less stressful. From home insurance, cable, internet and utilities. They helped us all the way. Thanks Veterans United.
