I'm difficult and stubborn and have tons of questions and the whole team was patient and polite the entire time. 1st time home buyer and they guide you thru it. From Cole, Trenton, and our amazing realtor Reid, I have zero complaints.
The team made this long-distance home buying experiences seem seamless like it was an instate transaction.
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
Phenomenal
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I already tell everyone to call Jake and share his info. Even if they're not looking, I say, "When you into buying, you Will Not find anyone better. Jake and his team helped me with every single step and made the experience seamless and enjoyable. Thanks Jake and all 😊!
The entire team was fast, experienced, and moved efficiently to get my loan issued.
Paula Roberts was incredible! She was helpful, responsive, and very understanding. Anytime I had a question or needed guidance; she was ready and willing to help me through it.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Absolutely. The whole team was amazing. They got everything done in record time.
Daniel was Awesome. He was always available and took the time to address our needs.
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Experience first-hand why 372,212 homeowners give us a perfect score!
Excellent service and team of professionals. We couldn't done it without them.
Loan Officer was difficult to reach several times. Sent me loan estimate before closing without explanation of cash needed to close. Had to call several times to get a clear explanation. Later on my to do list were instructions to liquidate my retirement savings, which is something I had never discussed with anyone at Veterans United, was entirely unnecessary, and I had to ask it to be removed from my to do list. In the two weeks leading up to closing date, I emailed my loan officer twice to make sure closing was ready to go, cash to close was clear. On the day of closing, and on my way to the title company, loan officer called me and said he had not updated my paperwork, and that I would not be able to close that day, and instead would need over $35k in cash to close! Or wait 72 hours and then close! I had emailed twice on the past two weeks and he had acknowledged our plan and that cash would not be needed to close! In the end, he somehow managed to correct the paperwork the same day and we closed same day. But what a terrible experience all the way through.
