Brad and Julie both were very helpful. Any question I had was answered promptly. I definitely would recommend Veterans United to my friends
I come from a real estate background myself and this was a super pleasant experience. This is our 2nd house as well and compared to our 1st house, this was a much much easier process. I've already discussed with family and agents in my life about the experience!
Matthew and his crew were great and flexible it was a great experience
Maldonado and his team where more than amazing
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Danielle Genz was a pleasure to work with. She was available around the clock to help answer any questions, and truly made our first home buying experience a breeze.
Everything went well Thanks team.
We can't say enough good things about Veterans United! They were fantastic all through the pre-approval to the closing process. And their reps were easy to get in touch with and explained everything to us in an easy-to-understand way. We can't imagine what our mortgage experience would have been like if we had not been with Veterans United.
This have been a wonderful experience! Everything was so smooth. Such an amazing team. I definitely recommend using Veterans united.
Daren and crew were outstanding! Very straightforward and easy process, which was very refreshing given how cumbersome mortgage loans are normally.
I have nothing but good things to say about Veterans United! They made everything so quick and easy. We love our team and they were such a huge help with everything!
Closed on Refi 22 days ago and still a payoff account has not been paid off. No response to phone calls. Will have to contact my local Congressman Steven Horsford to help with this unsettled loan.
Response from Veterans United
Hi Bernardo,
Thank you for bringing this to my attention. I understand how concerning it would be to still see an outstanding payoff several weeks after closing, especially when you haven't been able to get the answers you're looking for. I'm sorry for the frustration and uncertainty this has caused.
I'd like the opportunity to look into what happened and help clarify where things stand. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can locate your information and review your concerns directly.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
It took me two years to find a house. Dustin stayed with me. He followed up with me. He checked in on me. He was the best ever. I felt like it was an old friend looking after me.
They help me getting through the electronic paperwork. Sending the needed information to VU electronically instead of the postal service.
Haley is probably the best loan officer I have ever worked with.
Outstanding service
