The team made the entire process easy to understand and answered any questions that came up.
From the start my team was great.Any questions I had was answer fast and in a way that I could understand.I had the best team any one could ask for.I love you guys Thank
A wonderful team to work with (not for). All things done in a prompt professional manner. They had my best interest at heart from the get go. Shout out to Yoel & Danielle. If I own a business, I would hire them immediately and definitely promote them to management!
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
Outstanding team process was smooth and stressfree
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Reece Bader, and Lynette in particular were excellent and extremely encouraging throughout our entire process of purchasing our home. They were kind, sincere, supportive and wonderful to work with and both deserve a raise!
I would recommend this company hands down. They are very professional and they keep you informed about everything dealing with your loan. Daniel Perry was a phenomenal loan officer to work with, and he made our process a breeze.
These guys are awesome they were knowledgeable , friendly and efficient they make sure you always know your next step and they go the extra mile to make sure you're taken care of they all seemed to genuinely care
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
The process of buying a home was very overwhelming however Drew was always available and happy to help. He went above and beyond to put us at ease and kept very well informed.
The VU team made this process extremely easy for me when several life hiccups occurred during the home buying process. From start to finish, this has been the easiest and most painless home purchase I have ever made.
From start to finish, the entire mortgage process was smooth and professional. The team kept me informed every step of the way, answered all of my questions quickly, and made buying my home much less stressful. Their communication, knowledge, and dedication gave me confidence throughout the process. I truly appreciate all of their hard work and would highly recommend them to anyone looking for a mortgage. Thank you for helping make my dream of homeownership a reality!
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Muy exelente y muy buena comunicaci
Excellent service and team of professionals. We couldn't done it without them.
Torie Hill has been one of THE best professionals we have ever worked with. Seriously! We always felt like she had our backs and kept everything moving forward. And she was absolutely so wonderful to work with. I will be sharing her name and Veterans United to everyone we know and anyone else willing to listen. Thank you so much, again, Torie!!
We are incredibly grateful for the support the VA provides to veterans and their families. The VA home loan program has made the dream of owning our first home a reality, opening the door to a new chapter in our lives. Knowing there are programs designed to help those who have served our country achieve homeownership is truly a blessing. Thank you to the VA for helping make our family’s dream come true. We can’t wait to create lasting memories in our very first home!
Right up to the end our refi went fine. But since the web site wouldn't let me access the existing loan, I was unable to cancel the autopay and a July payment was taken for the loan that had already been replaced. I sent an email asking how to get this fixed and was given 2 numbers to call, after 20 min on the first number they couldn't even find my loan. The second number resolved my issues after one referral. Very poor and uncoordinated customer service, right hand doesn't know what the left is doing.
Response from Veterans United
Hi James,
Thank you for sharing your feedback. I'm glad your refinance went smoothly overall, but I'm sorry the experience after closing was so frustrating. I understand how confusing it must have been to have an automatic payment drafted after your new loan replaced the old one, especially when you had trouble finding the right team to help.
I'm glad your issue was eventually resolved, but I appreciate you letting us know where we can do better. If there's anything you'd like me to look into further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
