What an incredible home-buying experience. From pre-approval to real estate agent matching to closing - everyone was extremely very professional and accommodating to our unique needs. We were faced with a military retirement, moving across county, AND selling a house of our own - all while during the worst part of 2020. Despite all of that, we couldn't have been happier with the response times, customer support, and ease-of-accessibility to online features. This truly made the home-buying process enjoyable. We love our new home, and we could not have done it without the Veteran's United team!
Veterans United made our first home buying experience so easy.
Their team is not only helping you with the loan, they also help you with other stuff like movings and utilities. It has been a very smooth process for me.
The loan team was very friendly and helpful every step of the way. All questions were answered quickly and well. Their work and attentiveness made a very stressful process much more manageable.
Thank you!!
I am very happy with Veterans United
It was an amazing experience working with Veterans United. I would recommend all of my coworkers to trust Veterans United Loan Team Harris Giger!!!
My team at United Veterans was great. I what to give a big thanks to Cameron Whittaker . and Brett Metcalf that made my family happy with a quick and easy journey.
Thanks
Brent and Beckie Boudreaux
Poor experience. Was told I needed water quality testing to close the loan. Found out at closing the documents show underwriting telling Veterans United team it was not required. This testing and additionally purchased items cost me an an unnecessary $4,500 so No I don’t recommend.
Response from Veterans United
Thank you for sharing your experience, Paul. Our commitment to providing excellent service means that your feedback is valuable. We apologize for any time that you felt we could have done better. Our Client Advocate team will use your comments to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
Nate Bohon is amazing at what he does. He and his team are Incredibly proficient. I will definitely be contacting Nate with future purchases and refinancing. Thank you again.
Overall it was a slightly unpleasant experience but Veterans United was more than willing to increase our loan amount when asked. There were many errors in closing costs that were never corrected and the congratulations email from our loan officer had another couples last name so you come to realize they are just pushing loans through as quickly as possible. Our "Brother Marine" recommended real estate agent was horrible. I would have been better off with a former NVA or Taliban commander as my real estate agent.
Response from Veterans United
Hi Michael, thank you for providing your open and honest feedback. We appreciate you letting us know how you felt about your experience. Delivering clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. It is our goal to provide consistent and personable communication to everyone we serve. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Alycea was great to work with too, made the whole process seamless. Thank you Veterans United!
All I have to say is that this entire experience has been stress free and trouble free. How many people can say that about buying a home? Way to go Veterans United!!!!!
Julia was great but her assistant Kristin was lack luster
Was a great experience. Everybody was easy to work with.
