Our personal specialist, Don Smith, kept us updated constantly every step of the process so we did not worry about how we were doing in the loan vetting process.
Right now we would not recommend Veterans United to anyone. Very unprofessional service.
Response from Veterans United
Hi Bruce, thank you for your open and honest feedback. Our hope is that your home serves you well and by discussing we ensure that no other Veterans have this same experience in the future. We understand how the home buying process can get stressful and while we cannot change the experience you had, it is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
I 100% recommend using Veterans United for getting a home loan. They really went above and beyond for us every step of the way. They made our first home buying experience a fun and stress free experience and will use them again when we purchase another home
Michelle and her team broke everything down to me to help me understand better. Listened to me and helped in every way she and her team could. Made the process simple and easy for me.
Outstanding service !!!
Christopher Robinson and Rachel Lentz went above and beyond to get our new home loan approved. They were there for us every step of the way. Very professional service. Would definitely recommend Veterans to use this service.
I will highly recommend Veterans United.
Thanks for making my home buying experience as easy as possible.
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All of the folks at Veterans United that were involved from point of inquiry on the internet to the closing of our home are complete rock stars!!! We truly felt that all of them had our best interests in mind at all times throughout the process. Also the relator that they got for us was also outstanding. Even after the fact they have sent us emails warning us about possible scammers trying to offer different rates and various things. We could not be more pleased and would not hesitate to recommend them to anyone that asks. Everyone of these individuals is a true credit to their profession and have the level of customer service that is extremely hard to find these days. Thank you all very much for your hard work!!!
This is the fourth time we’ve used VUHL services for either financing or refinancing our homes, and they’ve been consistently pleasant and professional to work with. Their rates are great and very competitive with other VA loan lenders. No hidden fees - everything disclosed upfront to help us make our decisions.
