The customer service is hit or miss depending on what team you get. Stay away from W. Lieberman team. Bad customer service. Also, the lender does not allow for escrow decline even if you pay the homeowners insurance in full and provide proof of payment. However, your closing disclosure will read as though you have an option to decline. Shop around to save some money.
Response from Veterans United
Hi Katherine, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and if you are willing and able to reconnect with a member of client advocate team, we remain available to discuss your experience in greater detail. We go to great lengths to ensure you'll have an easy time reaching out for assistance and clarification but when wires are crossed, it can certainly make that difficult. We invite you providing more detail and help us look to improve. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
I am telling all my veteran buddies about Veterans United!!!
Definitely glad veterans get the opportunity to work with veterans United will definitely be using them for our next home purchase after this one is paid off
Veterans United have a great team and I would totally recommend this to anyone. They have a team of experts that makes the process so much less stressing. They have a concierge team for every step of your journey to becoming a homeowner. They are always available to help and answer any questions you may have.
Positive Experience
Our experience was the most pleasant experience we have ever had buying a home. Ross was a great communicator and always accessible to us. We always knew exactly what was going on and never had to wait for answers to our questions. We will definitely use Ross and Veterans United whenever we buy another home.
This went very smoothly.
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This team has been wonderful, go in with a plan and vision and they will carry it out expeditiously. Will use their services again in the future if opportunity allows.
