My self and my family will no longer be doing business with Veterans United in the future, they treated me as a number and not valued member of their family, as a veteran myself this is discouraging. veterans are suppose to stick together and a real veteran would not sell his brother out for a quick buck.
Response from Veterans United
Hello Harry, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
I was unpacking new boxes today and open a box with a wooden bird feeder and a bird book, was so thoughtful of Hannah and such a surprise
By far the easiest team to work with!
Everyone involved with Veterans United are ALL STARS!!! I’d like to take this time to especially thank Sonia Giannotti for guiding me to a safe hotel nearby whole I awaited closing day. She provided a list of utility companies I would need to get started, and she even let me know about a pizza place close by for my moving-in day!!! I’ve never worked with a concierge before, but I couldn’t have done it without her!!! Thank uou Sonia!!! Also, I would like to mention Blake Thompson! He was like the Captain of this ship, making sure the closing team stayed on task. Even though I bought my home during the holidays, Blake would email the closing team and ensure that they kept to the timelines set in the agreements. I felt like I had my own atty working for me. Blake did not let the closing team off the hook. Thank you Blake!!’
Staff was there every step of the way.
The process was very simple. From the online single collection point for document sharing to loan officer and loan coordinator follow up it was a very streamlined and professional experience.
CPT G
I'm very impressed & pleased with VU! Great rate, efficient process, awesome website, responsive & consistent communication. Wonderful experience, definitely recommend for financing needs!
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The entire team worked with me and kept me informed throughout the process. I would definitely recommend their services!!!
I don’t usually give out “10”s unless the service and personal have gone above and beyond normal. Thank you for your help.
An easy and great experience working with vets united from the beginning to end of my refinace experience.
very helpful personnel and professional
I want to also thank Lindsay Giacoletto. She was really my go to girl, for the communication between myself and the rest of the Veterans United staff. So, Lindsay thank you so very much.
