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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

409,170

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 409,170 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

Amazing!!!! Is the word that comes to mind!!
The whole team worked together, effectively, timely, professionally, and tentatively. highly recommended!!!!

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

1 out of 5 Stars

Extremely unlikely to do business with you again, or recommend your services.

Response from Veterans United

Hi Gabriel,

Thank you for sharing your feedback, and I apologize for any frustration this caused.

We aim to provide the best service possible, and it's clear we didn't meet your expectations this time. I'm sorry to hear that your experience with us was disappointing.

Could you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we may learn more about your journey with us? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

Quick, VERY EASY and pain less.

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Thank you for your professional and friendly character.

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

2.5 out of 5 Stars

Huge lack of communication!!!

Response from Veterans United

Hi Peter,

I'm sorry to hear about the communication issues you experienced during your loan process. Clear and consistent communication is crucial, and it's disappointing to hear that we fell short in this area.

Can you please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime, and we’ll get back to you as soon as we can.

5 out of 5 Stars
Would Recommend
headshot image of Christopher Bowen

Loan Officer: Christopher Bowen

NMLS# 2486519

5 out of 5 Stars
Would Recommend

The entire process from preapproval to closing was quick and painless. The team that i dealt with were professional and went above and beyond to make sure that anything that got missed was addressed quickly.My Thanks to Veterans United for their hardwork in getting me into my new home.

headshot image of Harley Bradley

Loan Officer: Harley Bradley

NMLS# 1568123

5 out of 5 Stars
Would Recommend
headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Veteran's united made the process of getting a new home loan easy! The loan officer, Niall, was personable, helpful and seemed truly personally invested in us finding and funding our dream home!

headshot image of Niall Coker

Loan Officer: Niall Coker

NMLS# 2123852

5 out of 5 Stars
Would Recommend

Top shelf service....
We were in communication right down to the wire, just a day before closing slightly strees but very happy with the outcome.
Thank you VU

headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

4.5 out of 5 Stars
Would Recommend

I truly appreciated the timeliness and professionalism of the team working to make all of this happen. It’s a dream come true and im grateful I chose Veterans United.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend

We would highly recommend Veterans United to all of ours family and friends that are looking to purchase a home. We want to thank our entire team for working so hard to make our dream come true. Underwriting, has a tough job, but made sure we had everything needed to clear to close. We are very grateful. We could not have asked for a better team.

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

I've bought three houses, each time has been with veterans united, the first time they made it simple and quick and they out perform themselves the next time, I always dread all the paperwork that comes along with buying a house but they streamline the process for you and make it incredibly easy they keep it organized and can always give you the correct answer if you have any questions. I couldn't be happier with the service they have provided me.

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

The whole Veterans United team were outstanding. Communication was great and everyone was eager to help was always available to answer any questions we had. We were always in the loop. I would highly recommend Veteran’s United when purchasing a new home.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

The veterans United Team was great and let us keep a peace of mind throughout the process. We had a few snags with finding a house but you guys helped us through it!

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

This process was handled well from the very beginning. Thank you!

headshot image of Kevin Redmond

Loan Officer: Kevin Redmond

NMLS# 1721466

5 out of 5 Stars
Would Recommend

Veterans United did an excellent job throughout the entire process. VU is very respectful of Veterans and their service to our Country. Devon Casady and CheyAnne Caldwell were extremely helpful. They were extremely professional, courteous, and attentive to all questions and concerns. I look forward to working with VU again down the road.

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Very satisfied. I would highly recommend Veterans United

headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

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5 out of 5 Stars
Would Recommend

I enjoyed every interaction along the way

headshot image of Zach Seeler

Loan Officer: Zach Seeler

NMLS# 2220244

5 out of 5 Stars
Would Recommend
headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend

Thank you everyone so much for all your hard work

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend

I wish to thank my Veterans United Team : Loan Officer : Brice Mueller, Loan Coordinator :Codi McDowell , Home Buying Concierge : Justine Sipe , Wood County Title Officer : Samantha (Sammi ) Richardson and Especially , Real Estate Agent : Lisa Benedict . Thank You ALL for the fast ,efficient and ALL YOUR HELP in getting us into our new home ! Bill Vetrone .

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

We would like to send a huge Thank You to everyone we had the pleasure of working with. Mike, Haley, Jordan, and anyone else that helped us along the way! We appreciate all you guys did for us and will always remember you were there to assist us in securing our first home. Thank you all again for everything!

headshot image of Mike Lyman

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend
headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
Would Recommend

I had an excellent team. Mike, Allie and Gavin were always on top of things they kept me updated on my loan process from start to finish. The communication was excellent.

headshot image of Michael Kane

Loan Officer: Michael Kane

NMLS# 2295187

5 out of 5 Stars
Would Recommend

I wouldn’t trade this team for anything, they are priceless and if I decide to buy again later down the road I will not buy without them!!

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

More Reviews

See all 409,170 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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