We spent 6 months trying to refinance with TD Bank which was out then current mortgage company. It was painful becoming a full time job. In month 4 they asked for tax returns which were sent on day one. Every month they asked for bank statements and pay stubs. Our contact person was there one day and gone another. The "head" loan person left the department and wasn't really replaced for several months. Moreover I reported these issues to the TD Bank Senior Executives and the head person nationally for the TD Mortgage Dept. This was done several times with no results.
The best decision I made.
If you areplanning to work from home and your company office is father than 100 miles from your new house. Make sure your company issues you a letter allowing you to work form home prior to pre-qualify. This is not a requirement that shows during the pre-qualification and yet is a requirement for the loan. This letter requirement was a surprize to me, which it did not make me happy. My company did issue me the letter, but I would have felt a lot better if I knew this was a requirement prior to start investing capital (ernest money, moving expenses, etc).
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These people are The Professionals. Trust worthy.
I have used Veterans United on a few occasions and I have not been disappointed with the services that they have provided.
I appreciate everyones help, no matter what section the loan was in we always had help and was kept informed of what’s next. Thanks for the amazing customer service!
Your company made my first time experience of buying a home what it should be. I never felt surprised by anything, which I hear is rare. I also want to give an extra shout out to Deep Patel in addition to Seth and Michelle as well as Amory’e Curtis. I cannot praise all four of you enough. Thank you for helping my family’s dream to come true!
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The people involved with us are just great. The VU family is what service is all about.
