Please give VA United an opportunity to handle your transaction. They helped make things happen fir me. We purchased a beautiful property.
Dr. K. Jones
Easy process to follow, uploading files is simple, and you have a team to support any questions that you may have during the process, overall good experience!
My experience was a breeze from start to finish. 30 days is all it took to close. Everyone that we came into contact with was polite, courteous and respectful. It was a pleasure doing business with Veterans United.
The last two and half weeks working with Brian were awful and super stressful, and I was just trying to power threw it to get my home purchased. I felt like you forgot about my file because you could not remember my closing date when it was only 5 days away, did not take the time to realize my appraisal came in 20k under price even though you sent out new numbers that reflected the change. Tracking down information from military commands can be challenging and you should know early on if you need a Statement Of Service so that a person is not completely stressed out trying to get paperwork. It clearly says on the Veterans United Website site that you will need a DD214 or SOS. I would still like an explanation of why I needed both. Being worried about losing the house because of paperwork not being filed correctly, the rate lock what might expire all contributed to this horrible experience.
Response from Veterans United
Hi Chara, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. We were grateful for the chance to discuss this with you and would love to talk more about your experience so that we may take steps to improve the experience wherever possible for future clients. Our commitment to providing excellent service means that your feedback is valuable. Again, we apologize for any time that you felt we could have done better. Our Client Advocate team remains availble and will use your comments and conversation to ensure we are considering ways to improve, and we hope your new home serves you well in the future.
Veterans United Has been AMAZING this is my second time using them in buy a home. I would highly recommend Veterans United.
11/10 would and will recommend to my other vetran friends and family.
Veterans United has been a great company to work with when buying and refinancing a home. Staff are very responsive, the process is easy and laid out clearly, and I find their website to be very user-friendly. No plans to buy or refinance for years to come, but if I do, I’m going to return to Veterans United.
The home-buying/refinancing process is stressful and never a joy to anyone I know, however Kyle Gardner, Colin Heiberger and their team are pure professionals and made the process as seamless and smooth as possible. Definitely the best home purchase experience I have had with ANY company previously!
I would highly recommend Veterans United to anyone looking to buy a home. And to get Pre-Qualified. There website was very easy to use to put in all your information. Everyone I worked with Kevin , Jeff would always call me back if I had concerns or if I just needed help putting in my information. I would like to thank everyone for helping us get into our new home.
Susie & Leo Kiesewetter
I would recommend Veterans United for any veteran house hunting.
Couldn’t ask for better experience…flawless.
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As a military veteran looking to purchase our second home with VU was very easy and made us feel like we are part of the VU family. When we had obstacles during this time, VU was always there helping us. Without hesitation we recommend VU and the Ryan Cannon Team when considering purchasing a home.
I would recommend Veterans United to any service member or veteran trying to purchase a home.
Helped to make the move trouble free. Thanks!
Everyone on my team was extremely helpful! Made this process very smooth. Truly grateful to have my dream home.
