Immensely satisfied with the level of professionalism and care provided by Veterans United.
From start to finish I was treated like gold very professional and knowledgeable nothing better then this whole process
Excellent service.
I am a first time home buyer. My first home is a $300,000 home that I have been expecting some time now. Veteran’s United made that possible. My loan team was extremely knowledgeable. I’m sure Veterans United can lead you too in your journey to become a homeowner.
The upfront online portal of uploading for preapproval and sending my general documents was very easy to do, however my experience was completely different when it came to interacting with my loan team.
we submitted only requested documents in a very timely matter, and were told we could close early, then 2 weeks went by with no communication from VU team, until my realtor's transaction coordinator reached out to ask what was going on, they then asked for more documents, which we promptly submitted. then nothing heard again, then we had to inquire again, to which they needed more documents, I had to relink my bank account 3 or 4 times which never ended up working, VU was requesting me to submit documents I had already submitted. When I reviewed my disclosures, I was told the numbers were just an estimate and don't focus on them cuz they were going to change, then when i reviewed my final disclosure the property tax rate was 2.5 times higher then what it should have been. I notified my VU team and they said it seemed odd but happens and that's what the rate is , they then inquired to the title company about the property tax rate who has nothing to do with the rate other then provide existing documents of the rate which they had 3 weeks earlier....in the meantime, we closed on the house at our scheduled time only to find out VU loan team said we shouldn't sign an hour after we already had! I talk with the title company and got it resolved and money refunded, meanwhile instead of coming up with solutions the VU team was pointing fingers at our title company. Overall was dissatisfied from the last 3 weeks of interactions, which ruined my previous positive experience. Our "home buying Concierge" just pestered us with phone calls trying to sell us home and auto insurance despite us already being set up and have new insurance for the new house.
I would recommend the Veterans homebuyers to all my family and friends. Our experience with the team was awesome!! They called and/or text when we had some things we needed to view and/or Docusign on our to do list. They really kept on top of us to make sure our home loan was completed correctly. Thank you.
VA loans provide a really great opportunity to buy a home. Make the most of the opportunity, buy a nice house and enjoy a happy life. thank you.
Veterans United is great and you will be happy with the process and the speed to get everything completed. Everyone I talked to with Veterans United was professional and was alway there to help when you needed anything. Thank you Rob and Kate.
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These people were amazing. There was a ton of footwork involved on both ends but there was consistent communication and they helped me through every step of the process. Nate Bohan and Markita went so far out of the way to make this possible. I am very greatful.
I wouldn't have asked for anyone else as my loan specialist, and any future business I have with Veterans United I will be requesting to work with him specifically. He always answered immediately back regardless of what time I tried to contact him. This was my first home purchase and I was clueless through the entire process and Nate was an amazing asset. He assisted me every way he could and tolerated my inexperience. I really feel like we got to know each other a bit because he stayed so consistent and involved from beginning to end. This process started long before I tried for a home loan. VU has been involved since I first inquired about getting help fixing my credit. I will be forever greatful for all of their help. My wife and I have 4 kids and one on the way, and thanks to their help, we have a stable home to raise our family.Thank you,
Andrew McCloskey
Former United States Navy
Great service, great team! Made it super easy to purchase my first home! Thank you!
I would recommend Veterans United to any veteran that is seeking a home mortgage loan. The process was quick, smooth and successful. The Veterans United Team is dedicated to making home ownership available to ALL veterans.
