Thank you for all the work and for making the process go so smooth!
The staff at veterans united treated me as if I was a treasured family member. They were kind, helpful, patient. They went above and beyond the quality of care you would expect from a loan specialist. I'm extremely grateful for their service.
The job gets done:))
Awesome 👍
A smooth transaction, would recommend Veterans United.
It was a pleasure working with a dynamic team of individuals!
In the future, I would suggest answering questions instead of sharing links and providing videos. The purpose of any specialist is to explain and help the individuals who don’t specialize in those topics and help them understand things. Sharing links and giving textbook answers instead of personalized responses defeats the purpose of asking questions. It could’ve been much worse, but the simple things that should’ve been followed and not missed we and at the end of the process became more of a headache even though it was something small.
Response from Veterans United
Hi Joshua, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
Not to mention the professionalism of Tom and every single member of his team I feel very unique every time I communicate with them either by phone or text message. I feel like I knew them for a long time. I think they just love what they doing. They are efficient with a very uncommonly higher level of team spirit. Tom had made his team available for me from day 1. It does not matter how many times I call in a day, they are always there to dedicate their time to respond to my inquiries.
Veterans United personally guided us through our home buying journey. Would use them again in a heartbeat.
Thank you veterans United. You guys have been absolutely wonderful to deal with. I am shocked that there is actually a company that is so professional and on top of things anymore in today’s day and age it’s a rarity that you get a company that acts so professional and follows through on what they say they’re going to do. I can’t thank you enough for helping us get the home of our dreams.
