Great experience all around thanks! Very appreciative.
Would recommend 100% 10 out of 10, incredible people!
The team did an outstanding job keeping us informed and working within our budget.
Working with this team was a great experience! They kept me informed all along the way about what to expect as I went through the process, which kept my stress level down. Thanks to everyone on the team who helped me to achieve success!!!
Thank you all for your hard work and patience with us as well
After 34 years in the military, it was a breath of fresh air to work with a company and team that values competence ,professionalism, and the client.
All the commercials I saw about veterans United was all true and I recommend them to All veterans they're all branches of the military
Without a doubt the best way to buy a home as a Veteran.
We have tried to get a mortgage several times and it had been a nightmare!!! Veteran's United made it way simple!!! Could get ahold of anyone in the team at just about any time! Highly recommend!
The entire team were true expert professionals. The best!
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I will always use veterans united if I can! They make the process simple and forward!
Mr Kenney was responsive to emails and calls. Mr Henderson was hit and miss, often out of the loop. I had to act as the mortgage broker going between the buyer’s Title company, the lender (VU) and the buyer’s real estate agent. This is my fifth home purchase and the most painful of the five. The fact I had to expend more time than just providing signed documents and/or updated bank statements/paystubs, no option for a rate float down, and higher rate leads me to NOT RECOMMEND VU to other Vets. The only reason why I sought services from VU was based on VU’s policy based on their interpretation the VA’s mortgage underwriting guidelines.Additionally, not including services I shopped for and paid outside of closing not being included in section C. of the Loan Disclosure cost me $2270 in reimbursable closing costs. I also requested that my survey be included, only to find out last minute that no coordination with Title had been conducted to ensure the platted survey was authorized for filing with the cognizant municipality.If you choose to use Veteran’s United, because of their policies most closely match the VA’s underwriting guidelines, be prepared to do significant leg work.I was contacted regarding home owners and automobile insurance, I did not receive follow up quotes as promised even after providing all of the requisite information.Overall, 5 of 10 stars.On a positive note other lenders’ policies flirt with violating the ECOA with regard to VA loans, but not Veteran’s United.
Response from Veterans United
Hi James,
Thank you for taking the time to share your experience. I’m really sorry to hear that this home purchase was the most difficult of your five, and I completely understand how frustrating it must have been to feel like you had to step in and do the legwork.
It sounds like there were significant issues with communication and coordination throughout the process, and that’s not the experience we want any of our customers to have. I also regret that there was confusion around your survey and reimbursable closing costs—I can see how that would be frustrating, especially when you're already managing so many moving parts.
My team would like to dig deeper into what happened here, particularly with the insurance quotes and the coordination with the title company. If you’re open to it, could you reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com? We want to make sure all your concerns are fully addressed and see if there’s anything more we can do for you.
I’m glad to hear that you felt our policies aligned well with the VA’s underwriting guidelines. We take pride in that, but it’s clear we fell short in other areas that really mattered to you. Thank you again for your feedback, and I sincerely apologize that we didn’t provide the seamless experience you deserve.
