Do you want a VA home loan that is Easy? Fast? Professional? Then you need to contact Veterans United ASAP! Get pre-qualified now! You will be happy that you did and will be, like me, a VUFF (Veterans United Fan Forever).
Overall great experience.
Even Dawn Cochran mentioned to my wife that you guys dropped the ball on our loan.
Response from Veterans United
Hi Patrick, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience. Our hope is that your home serves you well and we invite you providing more detail and help us look to improve.
They are horrible. They need to pay attention to their jobs and care about almost making 5 People HOMELESS.
Response from Veterans United
Hello Michael, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become frustrating at times. Our team will be researching your appraisal process to determine what we may do in the future to help prevent a similar closing delay. When there are delays in receiving your completed report, and repairs or further inspections are needed, it can certainly cause unexpected delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome these hurdles. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. A Client Advocate has been in communication with you and remains availble to discuss how we could have made this process smoother should you wish to reconnect with them.
I would definitely recommend VU to friends and family over and over again. Their website and procedures are the most efficient and user friendly I've experienced. Buying a home is a huge investment and is extremely personal which has the potential of being one of the most stressful experiences of your life. VU and my loan team, Mike Halliburton and Katie Simon, made this experience a positive, exciting and a smooth process. Mike made his himself available at all times, so much so he reached out when I had questions during his honeymoon and on weekends when we needed something!! Now that's a specialist! He was extremely knowledgeable, informative and kept us updated constantly. He also explained everything in detail and educated us along the way as this was our first VA loan. He made this experience a positive one and he would be the main reason we would be using VU again in the future, if needed. Thanks Mike, Katie and team!
We actually had gone to another loan servicer prior to using VU and we didn't have a good experience. We tried VU based on recommendations from family who have used them previously and praised their experience there. From start to finish everyone was very professional, quick to answer our questions thoroughly, and even got us a housewarming gift. Trevor and Jennifer were both so great and we will let everyone we know who is going through a house-buying process, go through them for a stress-free experience! Thank you so much again Trevor and Jennifer for everything!!!
This team made our re-finance easy, simple and efficient Well done!!
Very helpful! There were a few snags along the way but everything was taken care of and closing was easy. Thanks to our financial team.
Overall a great team to work with! Some hiccups along the way, but that was to be expected, and everything was minor. The team also jumped onto every issue, resolving them swiftly, and that spoke volumes to me about their work ethic. I would definitely recommend them to anyone buying a home.
Use Veterans United to purchase your home. They made purchasing a home as easy and simple as possible, and their team is extremely attentive and timely. I can not recommend Veterans United enough.
Beginning with Nate Reeves and ending with Kris Ball, my experience has been excellent. I have and will continue to direct people to Veterans United. I honestly don't trust anyone else. Thanks for my beautiful doormat as well.
Tia McRae member since 2019
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Great process! Extremely professional and attentive to our needs during the process!
I will never use this mortgage company again as it took many many times of reviewing documents over and over and making me resend them before closing the closing date also got pushed so far to the right that it cost me thousands of extra dollars which veterans United said they were going to recoup and never did
I would rate Steve and Tiffani 100 out of 10. Absolutely fantastic working with them!
