Use this company with caution.
Response from Veterans United
Hi John, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. While working hard to serve you, truly, we regret having fallen short of your expectations. We hope that you are doing well in your new home and that our commitment to serve you has a lasting impact.
Great experience, very professional and easy to work with. If we ever buy another house, Veterans United Home Loans will be my first and only phone call. The whole process all the way through closing was the smoothest we’ve ever had when purchasing a house. Thank you Veterans United Home Loans.
This wasn’t the best experience when there are so much competitors. This process wasn’t favored toward the veterans. It’s just use the veteran name for promotion. The communication is very poor. To be honest, I felt like if we were a different race, it would have gone smoother without all the questioning on how are we able to afford other paid properties. We provided income that was well over qualification standards.
Response from Veterans United
Hi Robby, I am sorry to hear your home buying journey has been a difficult one. Veterans United Home Loans takes discrimination claims very seriously, and we would like to review your concerns with our legal and compliance team. You may contact my Client Advocate team for more research into what happened. My team can be reached M-F 9A-5P CST at 1-800-212-5200 at your convenience, or by email at ClientAdvocate@veteransunited.com.
They will literally lead you all the way through the process and will answer all your questions
Outstanding communication. A pleasure to work with.
I really liked how simple and easy Veteran's United made the home buying experience. Very easy-to-use website to help stay current on the to-do list.
No additional comments, except I would recommend VA United Home Loans without any hesitation.
Thank you all.
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My wife and I cannot say enough about Veterans United. They keep you informed and up to date on the whole process. We HIGHLY RECOMMEND VETERANS UNITED. To all my Veteran brothers this is the company to work with. Thanks Veterans United.
