The people involved with us are just great. The VU family is what service is all about.
Derek has always been amazing and i would recommend him to any veteran that is trying to buy a home or refinance. He takes special care and works fast.
Thorough and concise process from start to finish. Jeff and his team were accesible and quick to respond to all inquiries.
I would definitely recommend to all friends and family.
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Thank you for the AMAZING work. Mason was a huge help and together with Josie, they were an amazing team. Thank you!!!!
Bryan Kay was also great throughout the process. He kept in touch with me through calls and texts, and made sure that I had all of my paperwork taken care of. Thank you Bryan!
I felt communication was very bad at the end up the information gathering process. There were lots of neccessary documents that were needed and once procured needed revision or to be sent in a certain way costing time. Also steps in the process were not communicated properly. For example having to go throught Equifax for an expired debt should have been made clear in the beginning. When physical labor or phone calls could have handled and issue quickly it should have been done instead of relying on emails and faxes. This brought major stress to all parties. Please try to communicate these things better in the future.
Response from Veterans United
Thank you for this feedback Connie. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support. We understand how the home buying process can get stressful, especially for the first time. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team.
