I love the online process so easy to get all the docunebtion uploaded. Matt was always there to answer my phone calls. I appreciate the whole teams help.
This was a good experience and everything expedited smoothly and quickly
****CUSTOMER BEWARE****
Let me begin by saying that I am one of those people that never feel strongly enough about something, good or bad, to ever leave a review. In my life, I have maybe left 2-3 reviews about a product or a service. I have always been very understanding about the everyday obstacles that products and companied face, and have always tried to go out of my way to give all involved every chance to redeem themselves. However, as much as I tried with this company, they continually let me down again and again. I have been a member of Navy Federal Credit Union for 25 years, and have been through the home buying/refi process numerous times. I have dealt with NFCU in the past, and have been blown away with how smooth and effortless they made the entire process. It is for this reason that I knew that I should just go with them again on this loan, but after talking with Veterans United, I was promised a SUPER quick closing date, as well as a streamlined process to get the loan closed ASAP. DO NOT FALL FOR THESE PROMISES!!!! Not only did it take over 3 months to get my loan closed (over six weeks longer then the initial closing date that was given), but the process as a whole was a disorganized mess! If something needed done, it fell on my shoulders to make it happen, even when it CLEARLY should not have been my responsibility. The paperwork that was needed from me was turned in immediately, and I checked in by phone/email or via their website DAILY. I am sure that this review will be followed with the whole “we’re sorry about your experience, but please reach out to our Customer Advocates so that we can help ensure that this doesn’t happen again”. Well…….I did already, and I didn’t get a call back. I called A LOT actually, and STILL didn’t get a call back. When concerns were raised, there was no “fix” given. There was no intent or effort on their part to make it as right as they could. This company will get you sucked in with false promises and half-truths and it is not until you are too deep into the process to get out that you finally see them for what they are. DON’T MAKE THE SAME MISTAKE I DID!!!! Look somewhere else for your home loan. It is too important of a step in your life to risk it with this company!!! There are just too many companies out there that offer better rates, cheaper loans, substantially better service then Veterans United. Don’t fall for their promises that they can’t back up. Shop around and thank me later!
Response from Veterans United
Hello Joshua, we appreciate your feedback on this matter. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.
It was really effortless on our part!
Ross Deeken gave us the service of a lifetime. His spirit was so calming, checked in on me almost daily to see how things were going. And to make sure all of the to-do lists were done. Let me just say this he held my hand all the way through. I could call him anytime he would respond. Thanks so much, Ross excellent job!
Although this is my fifth home purchase, it was the first time that I applied for a VA loan. I retired in April and I knew I didn’t want to burn through the cash I had on hand. Using Veterans United, I was not required to put 20% down which in my case was a plus. That along with a pretty decent interest rate made the decision easy.
I have shared my Veterans United home buying experience with friends and family along the was, and I will continue to point veterans that I come across to use Veterans United.
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We have used Veterans United in purchasing as well as refinancing our home twice and received only the absolute best care in our interests that only a fellow team of veterans or dependents of veterans can relate to. Thank you again for taking care of us! Brian & Ellen
Veteran's United is a GO for me!
Refinancing to Veterans United was a smooth, and easy transition. The process was quick and communication was timely. Would recommend to anyone looking to refinance.
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I highly recommend Veterans United to Veterans! The process was so easy and they were the best to work with!
Janeanne was very quick to respond to my questions.
Brad Strubel and his team were amazing! The whole process was made easy thanks to them. Got a great Interest Rate too. Extremely Happy! Thanks Veterans United!
