Great experience, super great communication and coordination.
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Once the supervisor joined the scene the remaining issues got resolved promptly. I believe besides the obvious issue with Dickherber. The check list your company uses for customers is great only if its updates PROPERLY and carefully so as not to feel like the world’s most idiotic pointless goose chase. By the time I was 50% into my process Dickherber and Madison had already abused it. The way they just kept going in and arbitrarily changing things really aggravated the situation. Obviously I was an annoyed and irate customer, however explaining that your system is broken and isn't letting me complete the task for over 2 WEEKS and losing paid time off because of continued communication issues... Customers pay for lenders to have a stress free smooth streamlined buying experience. My experience for most of it was HORRID. if they had brought the supervisory onboard sooner and had just handled communication more promptly, I think most of the issues would have been handled before escalating. I struggled for over 2 weeks to make Dickherber understand that there was a TECHNICAL issue in the software restricting me from completing the task as he wanted. I had video proof from my desktop of the glitch that was happening. he refused to listen and did not ONCE bring up that we could use a mortgage statement instead. what kind of idiocy is that, honestly no idea how you guess have him on staff. Otherwise, the site looks nice, most of the staff was professional and polite. If not for the 2-3 week delay due to Dickherber the overall experience would have been streamlined and pleasant. I cannot fully express how deeply I feel Dickherber failed in his job.
I would hope other veterans use Veterans United. I have mortgaged my home and done a re-fi with them. Easy as cake!!!!
