I was less than impressed with the company's organization. Multiple times I had to send information twice to two different representatives. The closing agent was unavailable during closing. The cash to close was also incorrectly calculated twice.
Response from Veterans United
Hi Gannon, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and we determining if a coaching opportunity is needed. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
We would recommend this lender if you want to be treated well, looked after and dealt with honestly and fairly. The fastest and easiest loan we’ve ever gotten.
I am so grateful for Veterans United and their team of professionals who were able to finally help me and my family get a great deal on a home of our own. They made the process comfortable and convenient, and were always on hand to answer any questions. Thanks for providing a quality customer service!
I recommend VU to all of my military friends looking to buy a house. You make it so easy and it’s just too simple. I’m not sure if there’s anything else I would have you improve. Thank you so much for all your work!
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10/10 would recommend! We will be using Veterans united for our future home purchases and recommending them to all our friends! They made the overwhelming process of buying a home so easy! They answered all of our many questions and went above and beyond to ensure my husband (who is Active Duty and stationed out of the country throughout the whole process) and I had everything we needed to buy our first home!! Thank you to Jake Levy and his team!
This was our second time with Veterans United and we still can't be happier. The team all work diligently to help you understand every step of the process. The best part: you don't have ten different contacts through each step; so simple! Oh, and they had the best rate in the business. We will continue to be a loyal customer and recommend to all our friends.
I will highly recommend VU for all your home buying needs
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I was skeptical about doing online but would never do it any other way now.
Thanks VU for offering great support & services for America's veterans in the home buying experience!!! 🙏🏾❤
Veterans United has been the best. I cant say enough about the great experience I have had with Veterans United. I am now enjoying my new home because of all the hard work each and everyone at VU has done. Thank you all so very much.
I don't believe their is an easier way to buy or refinance a home.
