I previously avoided applying for a VA loan due to the multiple miles of red tape and loop holes in place. After speaking from a few other veterans in the last year and hearing their VA loans went through without many hassles, I reluctantly decided to give it a try. After working nearly three months to get our loan to closing, I have deduced that the VA loan system has not changed much from what I remember and that my colleagues that informed me got off lucky. Our loan officer Kat was very nice, cordial, polite and willing to help, but I believe this process involves too many individuals. We felt we had to re-supply the same info over and over, just to another individual in the chain. The whole process needs to simplified and better communication amongst the lending staff. We are happy to have this wrapped up as we nearly pulled the plug to pursue conventional lending.
Response from Veterans United
Hi John,
Thank you for taking the time to share your experience, and congratulations on getting your loan to closing! I’m really glad to hear that Kat was supportive throughout the process, but I’m sorry that the overall experience felt cumbersome and frustrating. The VA loan process can sometimes be more involved, and I completely understand how having to repeatedly provide the same information can feel overwhelming.
Your feedback is invaluable, and it's clear we have some areas where we could streamline communication and make the process smoother. I appreciate you bringing this to our attention, and I want you to know that we’ll take this seriously as we work to improve our process.
If you have any more thoughts or if there’s anything else I can help with, please don’t hesitate to reach out. You can contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out whenever is best for you.
Thanks again for trusting us with your home loan, and I hope you’re enjoying your new home.
I will recommend Veterans United to anyone who will listen. I didn't feel like just another client. The entire team from pre-approval to closing answered every single question I had. They walked me through the whole process with care and compassion. I had a couple obstacles in leaving due to personal issues but the team guided me and worked hard with me to allow me to move. I am now in a beautiful home with my children. We couldn't be here right now if it weren't for all the amazing people at Veterans United.
The whole team made the whole process easy and not hard to follow, they gave me an outstanding realtor who took the time to make sure I was happy, the whole loan team made sure to break down and elaborate all the details of everything to me, no matter how many questions I asked there was always an informed answer. 10/10 would recommend to any veteran purchasing a house.
Everything went good for the most part. My loan officer was exceptional.
The only negative I can think of was the underwriting process. Whoever the guy was needed way too much info in my opinion.
Thank you to everyone involved.
Working with Veterans United was a pleasure! Brandon and the entire team worked hard and diligently throughout the whole process. Communication was outstanding. I highly recommend Veterans United if you are looking to purchase a home using the VA loan.
Special shout out to Sam, he was very patient with me and made sure I was aware of anything that I needed to submit. I always got an email, and he was very responsive to my questions either by text or email. Thank you, Sam, for everything!
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Again same as above their patience was very helpful with this 65 yr vet. They were there to answer all my questions and concerns. Good people to work with. What a team!
I would definitely recommend these guys and the VU team because they really care and take their profession seriously! I can not thank them enough for what they provided as buying a home for the first time for myself or anyone for that matter can be a very daunting and stressful time. Greg’s team made this a very easy and seamless transition for me and my family to purchase a home. 10/10!!!
Overall great experience
