Everyone was a professional
Brandon Elkins is not a very good representative. He is cocky and condescending. If you listen to his voicemail he emphasizes “at HIS convenience” for returning calls, of which, he never did. Only reason I received a call back was because I reached out via messaging system for VU and texted Amanda who was our primary rep when we first applied for a mortgage loan. Mr. Elkins is also not a team player. We first came in contact with him when he called me after I inquired on a payout amount for the loan online. I informed him that we tried to re-finance a few months prior but was not content with the closing costs amount. He went on saying that I spoke to another department and that “they work differently and at times not beneficial to the client.” Bottom line, Brandon is not a good person to represent VU and it feels like he should fine another job so that he is not such a miserable person.
If it wasn’t for Amanda following up, I would have definitely gone with another company for our refinance.
I appreciate all the efforts of the full team. It was a great experience.
The entire team that was assigned to me showed an exceptional display of professionalism and promptness from start to finish. With any transaction there were hurdles and every time we where able to get over them with ease. I really appreciate the in depth help that everyone has given me. Highly recommend to any Veteran.
Our experience with VU was amazing. From credit repair through closing. In the loan process Corey Sublett and the team was nothing short of outstanding walking with us through each step and providing guidance and assistance all the way through closing.
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The process from start to completion was smoother than I could have imagined. Nick and the team were able to answer any questions I had, and didn’t make me feel like a bother. The app made reviewing all my documents super easy and helped me keep track of where we were in the process.
First home! Couldn't have been easier with Veterans United.
Thank you very much for supporting us throughout our refinance process. My husband and I are very grateful for Jake and the Veterans United team.I first met Jake at the Military Spouse Symposium in San Diego two years ago, and ever since then, he has been very supportive and communicative, always keeping us updated on the latest market information.Jake and his team made the entire refinance process very smooth and easy to understand. We truly could not have completed this refinance without their guidance and support. We are very thankful that we chose Veterans United.
From start to finish everyone was very professional and extremely helpful and knowledgeable.
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Amanda was so wonderful to work with, 5* all the way!!
My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!
Aaron and his team were AMAZING!!!!!! I have never worked with such an amazing team. He answered all of my questions and concerns. I would highly recommend working with him.
Christina was awesome and kept us on track and was able to provide us the information we needed when we had questions as first time homeowners. She was diligent and ensured we knew the next steps. Even when we moved us the closing date, she did her best to make sure that could happen with the required timelines.
