Amazing service, professional, understanding and if I could give greater than a '10' I would!
JOSH HELPED ME WITH THIS AND I AM VERY GRATEFUL FOR EVERYTHING HE DID AND ANSWERED ALL OF MY QUESTIONS DURING THE WHOLE TIME ! THANK YOU 😊
It was quick and easy and everyone was so friendly
This team reminded me that as a veteran I had some special benefits and they helped me to maximize my buying power with comfort and ease. This was a big decision for me, and I can not say enough times how much their confidence helped me out!!
He was very helpful as was all the team there
The team made everything really easy!!! The to do list put everything in order and gave me clear instructions on what was needed.
Their processing is organized and easy. I asked for, and got, EXCELLENT terms that fit exactly what I was trying to do; Jeff understood that it wasn't JUST about the mortgage rate.
They assisted in every aspect of
Everybody was very courteous explained it all the way through and helped whenever you needed it Thank You Very Much
My refinance experience was extremely frustrating. The biggest issue was the lack of clear communication throughout the process. I was constantly receiving new requests for documents, with no proper explanation of why they were needed or how they affected the process.The process felt like an endless list of requirements without transparency or guidance. What was initially presented to me as the expected closing cost kept increasing, and by the end, the cash needed at closing had grown by approximately $3,000 compared to the original estimate.I understand that refinancing can require documentation and adjustments, but better communication, transparency, and proactive updates would have made the experience much less stressful. Unfortunately, the lack of clarity and the unexpected increase in costs left me disappointed with the overall service.
Emmett and Landon were the greatest to work with. I felt as if we became family for 7 months. I thought our house was beyond fixing but Emmett made the process very easy and talk me through a lot of tough days. Emmett and Landon saved our lives and I will never forget it. Veterans united made the process of refinancing a breeze and everyone in the process was very nice and helpful. Everyone got back to us in a timely matter. I can’t thank everyone of you enough.
Kim and her team went to bat for me 100% and they will never know how much I truly appreciate them!!
Ashley was the greatest she moves fast answer all the questions that I had
The process was pretty simple at the start. Apply for a loan, get pre-approved, find your home, and complete the tasks in your VU app. Where it gets complicated is underwriting, finances, appraisals, and paperwork processing. There is a lot of uploading documents and filling out paperwork as expected. Every application is different of course but my experience was good overall with some absurd hiccups. The longest part of my process was the appraisal which I thought was funny and frustrating. After reaching out to my loan officer and contacting the VA about the appraisal everything went smoothly. Expect to answer lots of phone calls, but leave lots of voicemails and emails. While it is annoying, they will get back to you as soon as they can. Overall, it wasn’t amazing but it was a good experience.
I wish the process was a little more smoother. Particularly the to-do checklist, on countless times I completed my tasks to find new tasks afterwards. If all tasks, regardless if it is relevant or not the applicant, were to be placed up front for the applicant to complete. Instead of waiting to be told what was next, I think this would speed the process up a little. Tasks that do not pertain to the applicant could be marked Not Applicable.
Very intense experience. So much paperwork! But worth it in the end.
This is the 3rd time I have used Veterans United and as always they are exceptional at what they do.
Ready to see for yourself?
Experience first-hand why 376,758 homeowners give us a perfect score!
Tori Hill and her team made the home buying process very good for me.
Ty was Awesome !!
Jordan was great! He was on top of everything and felt like you were talking to a friend more than doing business. He was a true pleasure! You’re lucky to have such an employee.
Amber was very professional and got our loan quickly. I highly recommend working with her.
