Little hiccup with closing left us homeless for a day
Response from Veterans United
Hi Daniel,
I'm sorry to hear there was a hiccup with your closing that left you without a place to stay for a day. I can only imagine how stressful that must have been during such an important milestone. Thank you for sharing your experience. I'd like the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The whole team was fast to respond and did a great job thank you!
The smoothest process ever. I was always informed and knew what was going on throughout the buying process! Highly recommend!
It was easy to navigate the system and my team was extremely responsive. They kept checking in and made sure I had what I needed.
Jimmy, Sarah, and Maja were great to work with. They are always available to answer any questions. They really made my first home buying experience very easy. Thanks and again.
Subjected me to a lot of scrutiny
VeteransUnited is good at getting Veterans as customers, but my experience is that once they get you their customer service is awful. I have worked with numerous lenders over the years and this is the absolute worst. I am currently trying to get my account straight since May. Customer service agents not trained/knowledgeable to assist. Gets various information but no resolution.
Response from Veterans United
Hi Abraham,
I'm sorry to hear about your experience. I can understand how frustrating it must be to spend months trying to get your account resolved without getting the answers or resolution you were expecting. That isn't the level of service we want anyone to have.
I'd like the chance to learn more about what happened and see how I can help. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us after hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy was great to work with!! I would highly recommend asking for him. Smooth, easy process!!! Thank you again sir!!
It was a detailed process. Personal contact with the team was excellent.
Our team was amazing and so helpful we would recommend them to anyone we have told everyone about our team we love them
Such a team effort that impressed my wife and I so much. From John S., our realtor Tamara Miles, Paige and Jenny everything was so professional and top notch! We will never forget the incredible experience we had.
The entire team was fantastic! Flawlessly communicated with me during all phases. What I really like is VU's progress monitor and check list that assured nothing fell through the cracks. This has been the most effortless, smooth hiuse purchase I've ever exoeriended, and that is a result of nit only the VU online system, but the people who worked with me on all aspects.
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From the very start, Veterans United was OUTSTANDING. Very helpful, every step of the way. No pressure, very friendly staff. Patient, but ready to help. Top notch , professional Corporation. My wife and I have dealt with other mortgage companies. Have to saY Veterans United is THE VERY BEST
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
VU made it do-able! And thank you for the lovely housewarming gift!
