We were extremely happy with the entire process. John, Megan, and William kept us up to date on needed items, explained the process, and were quick to answer our questions. As first time home-buyers….we had a few. I would recommend Veterans United to anyone looking for a VA loan and especially John and his team! Outstanding work.
VeteransUnited had a plan all laid out for me. Answered all my questions. My first realtor didn't work out, so they assigned me Amber. She is so awesome. VeteransUnited made sure I got into the house with a shop on the property. I appreciate the whole crew.
There were several times where I was sent a document with zero instructions, or given the wrong document. AI was being used to enter addresses which ended up in me being given the wrong quotes. There were also errors on closing disclosures as well. Veterans united has made it clear that this is simply another transaction to them.
Response from Veterans United
I'm sorry this process left you feeling like you were just another transaction Henry. That's especially concerning to hear given the issues you described with receiving documents without clear instructions, being sent incorrect information, and finding errors in your closing disclosures. I understand how repeated issues like these can affect your confidence in the process.
I'd appreciate the opportunity to take a closer look at your experience and better understand where things went wrong. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Absolute wonderful experience with Nicole from the beginning to the end. From pre approval to closing it was about 2 months. Every step of the way she made it so easy and guided us step by step. I can't say enough how pleased we are and 10 is not nearly a high enough rating,
VA Home Loan Made Easy!
Kennedy and crew superb
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Wonderful experience. Great people.
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
There is no break, it’s a whole team there to help and somebody is always monitoring your questions and concerns. Great team and I am very satisfy with their performance.
The agents worked round the clock to help me obtain the house of my dreams. They worked with me for over 4 years for me to gain the necessary requirements to close my home. I am highly recommending them to anyone I know that is a Veteran and in need of a home.
Superlative job
If I hear of anyone looking for mortgage and or refinancing I will definitely refer.
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Experience first-hand why 381,260 homeowners give us a perfect score!
Special care thru the entire process.
Very streamlined!
Always returned my calls within 24hrs and follow up was outstanding ensuring I was always abreast of changes and updates.
after messing my paperwork all up, this team worked overtime to get me financed.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Josh and his team went above and beyond for my family to close on our home. We had another lender and things were just not working out so we reached out to veterans United and they closed the deal in two weeks which was honestly a miracle. They were always in communication with us about next steps and reaching to out to everyone that was needed to make this happen and now we have a place to call ours thanks to Josh and his team! We will be forever grateful for the work they did and how kind and compassionate they were as well!
Jacob and his team are awesome. So smooth and clear information.
