Although Veterans United made efforts to compensate me for their mistake in the paperwork presented to the appraiser, it did not cover the substantial out of pocket cost I had to pay due to the mistake which I believe caused the low appraisal on the property.Also, by not using a local appraiser in the area was a problem. The one that was used did a poor job and made too many mistakes to ever be used again. The appraiser did not bother looking at the property fully or do correct comparison’s. The report showed many things left out and showed that she did not view areas and made guesses at what they were in the evaluation write up.
Response from Veterans United
Richard, thanks for acknowledging this issue so that we might step in to provide further assistance. While Veterans United does not have direct control over the actions of third-party providers, it is important that we work together to promote resolution for you. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. We thank you for choosing Veterans United.
Kim worked hard and got things done.
Aaron and his team deliver. They never forget their clients, and maintain stellar service and attention to detail. Highly recommend-
I wish I would have known about them sooner, what an amazing organization and made buying a home super easy
If you can request people, definitely request Jason Bals and Megan Staszcuk for your loan team, and Shelby Warner for your real estate agent. I wouldn't have been able to get my new house without them.
Overall great experience!!!
I chose Veterans United because their rates were lowest; the great service was a definite bonus. Every person I worked with responded quickly, had the answers I needed, and didn't seem to mind a little hand-holding.
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I have to say again the rest of the team Krystal and Jenna (I hope I forgot no one) are Rock Stars their professionalism, patience, and dedication to the task are nothing short of gold albums. They helped make our experience with Veterans United exceptional. Thank You All!
