I would recommend Veterans United any time and make sure you Ask for Shane Bratkowski.
Where to begin? I put an offer on my home on 28Aug; it was accepted the next day. I was given a closing date of 12 October. I was informed that I would need to rush to start my new job immediately so that the underwriter would have a full 30 day pay period to reference. Okay. I moved within a couple days and spent a small fortune getting last minute moving. All is still going smoothly (the online to-do list is nice with VU), my loan coordinator is helpful and easy to contact. I went ahead and rate locked since I was nearing my closing date. Soon after, I get informed that my loan coordinator has been promoted and will no longer be working my file. As my closing date approaches I attempt in vain to contact my other loan team member. She does not answer the phone. Ever. I would only occasionally receive email responses to my questions. Closing date comes and passes. Great. So they push it out to 28 Oct. Fine, my household goods shipment got screwed up and delayed anyway, so it wasn't a huge ordeal. All this time I am constantly being asked for verification of income, regardless of how many paystubs I upload/job offer letter with pay rate and even phone verification with employer. Throughout the latter 2/3 of the homebuying process, I really had NO IDEA what anyone was even doing or what was holding up closing, and no one could give me a direct answer. I have a feeling someone dropped the ball when I had my helpful loan specialist removed from my team. I finally closed on 2 Dec. As much as I would like to leave a positive review, I cannot.
Response from Veterans United
Richard, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United. Thank you again for your service.
Veterans United made my first home buying experience look so easy. The best customer service you can find in the market.
I am a loyal VU customer and look forward to working with you all again in the future. Thank you.
Thank you VU for the wonderful gift, and thanks to all of the others involved.
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My husband and I have bought many homes over our lifetime, but there is not a company that compares to Veterans United.On every level, and from the first day to the last, Veterans United is by far, the finest organization.We feel fortunate to have been able to work with them!
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Very happy with speed of process, overall - to secure our new, much lower, interest rate. Everyone, especially Jeremy Truitt, our Loan Representative, was helpful, transparent and professional. We were refinancing with a VA IRRRL. Jeremy quickly responded to any questions or issues we had, and never left us wondering where we were in the process. Also, he clearly communicated what we needed to provide in regard to pertinent information in order to move our loan forward in a timely manner. The only thing that was a minor point was that there was a document we needed to review before our close, which caused our signing date to be pushed forward a few days. If it had come to it, they were going to extend our locked in rate so we could sign at the rate we had locked in. As you can see, they were willing to work with us, and made our refinancing with Veterans United a positive and worth while process. Our payments are considerably lower and I am happy with the outcome of our IRRRL refinancing.
Jaclyn Flanagan was a great help to me. Very knowledgeable and patient with my questions.
