Questions were always answered. Just felt sometimes it took way longer to reply to the texts.
BE EVER AWARE OF WHAT YOU ARE GETTING BESIDES A MIGRAINE. Other companies out ther do the same and also work very well with Veterans. So BEWARE I will never use Veterans United again.
Response from Veterans United
Hi William,
We take feedback seriously and appreciate your willingness to acknowledge this situation. Your trust is incredibly important to us, especially as we work with veterans, and I understand how frustrating it must have been to go through this experience. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
We'd love to learn more about what happened and see how we can make things right or at least right the next time. Can you reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're here from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime that works for you.
Veterans United made the process of buying a house go from a dream to a reality.
At the start, I had no credit score at all, and Veterans United told me what to do without asking me for anything in return. They challenged me to do what needed to be done, and it was totally doable, they gave me time to do everything, and I did it!
It took me a year, but I did get my credit up above the score needed and Veterans United then let me know that it was time to buy a house.
They provided me with a team to make the process easier for me and gave me instructions on how to do my parts, which was a lot, but it was not difficult with the help of the VU team, and the realtor they provided, Lisa Richardson from Berkshire Hathaway.
Lisa made the process of finding the right house a breeze, and she taught me what I needed to know about the house buying process. She is a great teammate for Veteran's United.
Thank you so much to everyone at Veterans United for the incredible help to get me the home of my dreams!
Veterans United is a great company that works incredibly hard for us Veterans.
The process was as scary as I thought, but given my circumstances, it went better than I thought. The whole team was very helpful. Very satisfying experience
Joel Deiber is a rock star! We will definitely be working with him and Veterans United if and when we decide to purchase another home in the future!
Overall a good experience. All the awesome people I worked with from VU made everything simple, and straightforward, 10/10 recocommend
The Veterans United team handled severral issues with our loan, keeping us informed at all times and responded immediately when we had questions. I would highly recommend Veterans United to any veteran looking at a new home.
I could not ask for a better team of people to help us with purchasing a home. Everyone we worked with was extremely knowledgeable, friendly, and a pleasure to work with. They made a process that is daunting seem manageable.
Other than as I stated above, everything else went well
All the workers are helpful, ready to ask questions always giving you updates on what’s going on, very phenomenal workers at veterans. Thanks and thanks for the welcoming gifts
The team that I worked with was the best team I have ever had the pleasure of doing business with! They kept me informed and up to date at every stage of my home buying process! They were very informative and patient! Even on vacation, they were always available for any questions I had. I did my best to ensure that all information required was submitted immediately to help assist and speeding the process along.
Thanks so very much for the awesome help in getting me to the house that I was trying to get for a year now. I really appreciate all that you’ve done for me ❤️🙏🏼❤️
Working with Veterans United has been a really great experience. This company has found a way to streamline and simplify a really rather complicated process. Form start to finish I never felt like I couldn't ask questions or I was in over my head. Everything was spelled out in plain English and incredibly easy to follow. Everybody I worked with was incredibly friendly, knowledgeable, and always available to help. I will definitely be working with Veterans United again to buy my next home!
