Everyone was personally great and kind. The process is draining but I guess a purchase like this it would have to be. I am glad my team Tommy and Suzanne were who I got!
Veterans United has helped us to close on our last three homes. There is a reason that we keep coming back. They treat us like family. This last closing was days before my major surgery and my husband's mother was in the hospital. I shared my stress level with the team and they went to work helping me gather the necessary documents for underwriting to relieve some of the stress. I can't say thank you enough! I'm proud to be a repeat customer.
By far the most professional group of people that I have ever worked with. Second to none. Way ahead of everyone on everything. Honestly the best experience ever. Thank you so much. Jeff and team
Veterans United made purchasing a home very quick and easy. They stayed on top of everything and really showed a passion for what they do. Couldn’t be happier with Veterans United!
Delays in credit card payoffs which forced us to make regular monthly payments for too many in July, and the idea that the “to do’s” list is too inconsistent. Definitions unknown re: funding,, closing, distribution, when the funds are available, such as informing up front re each event. Personnel were nice and friendly, but sometimes seemed lacking expertise re: homeowners insurance and closing costs. The cost for credit reports too high with points unexplained, appraisal fee higher than should be.
The person we worked with us did not communicate well at all. Did not tell us any expectations of what to happen. Did not get paperwork done until 3 days before closing. It was just a real horrifying experience all the way through.
Response from Veterans United
Hey David,
I'm really sorry to hear this was your experience. Buying a home should feel exciting, not stressful or confusing—and it sounds like we missed the mark on communication and setting expectations throughout the process. That’s on us, and I truly regret that this caused so much frustration for you.
I'd like to dig into this a bit more to understand what happened and see where we dropped the ball. If you’re open to it, our Client Advocate team would really appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, but you're welcome to reach out anytime.
Jodi was so helpful, knowledgeable, available and responsive. She also was a calming presence and seemed to really care. The team made the entire process easier and painless.
It's been a privilege and a pleasure working with VU!
The interface of the VU app is terrible. It needs to be updated. That app was the worst part
Yes, I would definitely recommend this company and their team of amazing people. They are very professional and trustworthy. Thank you for your support!
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Excellent customer service and very prompt to respond
Having a team really helped out. It was great knowing that while I was out working, my team was working for me to get me in my home.
Patiently served me over a year while I found the one I wanted. Very helpful every step, and I learned afterwards they continue the relationship by informing latest rates and other useful information.
