Getting through some of the documents sometimes is tedious.
Excellent experience. I’m very pleased with this company for giving us the opportunity to buy our new house.
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Great people, help anyway needed.
My team worked very hard to get it done and made the process easy and clear.
I look forward to working with them again .
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Veterans United and Tracy were absolutely amazing!! She and Morgan Armstrong were a joy to work with. Tracy and her team went above and beyond to get our challenging purchase done. The entire time she and her team had a great attitude and were confident in their ability to get us to close on our dream home. They left no stone unturned. Each time we spoke to her or someone from her team it ended positively. We would work with Tracy and her team in the future!!
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The VA team was absolutely phenomenal! They made the entire loan process feel effortless, guiding me every step of the way with clear, consistent communication. Any question I had, big or small, was met with a prompt and knowledgeable response. Their dedication and expertise truly shine through, turning what could have been a stressful experience into a smooth and successful journey. For any fellow Veterans, I wholeheartedly recommend this team – their support is unmatched!
This is our second time using Veterans United and very pleased with the service and how the teamwork has improved. Although last time was a great experience, this time the shared picture through open email chains really helped us see everything going on and what we needed to do.
This is the second home I have purchases through Veterans United. I used the same Loan officer again, Katie Hayes. I would recommend her team to any future home buyers. They provided me a gentle home buying experience.
It has always been a pleasure working with Rick Bridgman and his team of highly professional staff members, I can not fully express my gratitude enough. Will recommend Veterans United to all. Thank You and I have no doubt that life will treat you well. God Bless. BARNEY & SUE SHAW
App is easy and convenient to use. Loan application went smooth. However, I do not feel I was taken care of properly, once I Accepted to proceed with loan, communication stoped drastically and my questions and concerns were not adressed properly nor in a timely manner. Other loan companies offer better customer service, the only reason I completed loan was because I was in a rush, and did not want to start process al over again.
Response from Veterans United
Hey Shalym,
Thanks for taking the time to share this. I’m really sorry to hear that communication dropped off after you agreed to move forward—that’s not the experience we want anyone to have. Timely updates and getting your questions answered should be a given, and it’s clear we missed the mark here.
I know how stressful and time-sensitive buying a home can be, and I can imagine how frustrating it must’ve felt to feel left in the dark. I’d really like to dig into what happened and make sure your feedback gets to the right people here.
If you’re up for it, please reach out so we can talk more about your experience. You can reach my team directly at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to leave a message anytime.
