Veterans United was so wonderful to work with. Has a first-time home buyer. I was extremely nervous and Amanda and her team helped me every step of the way. The online portal was very helpful, straightforward, and constantly updated. I'll never go anywhere else.
Veterans United has gone above and beyond with their attention to my home purchase needs. Outstanding is my rating!
Sarah Streeter has been the absolute best part of this experience.
This is probably my fourth time using Veterans United. There's a reason for that. Best overall experience from beginning to end.
Ready to see for yourself?
Experience first-hand why 353,079 homeowners give us a perfect score!
Shari and Matt were easy to work with. Alexandria was great to work with too. If I needed a question answered, I received a quick response.Thank you for everythingCurtis
Ali and her team went above and beyond my expectations. Having worked in mortgage finance many years ago, they are, in my opinion, the very best. Cudos!
Veterans United is a true definition of “thank you for your service” thank you Veterans United for your service to me!
My overall experience was beyond amazing, Rachel with her patience waited for me to find the perfect house and then she guided me through the buying process without any issues. To be honest, it couldn’t have been easier for me to get into my new home.
It was a pretty smooth transition on the lender side of things but not as much on the seller side.
This is the second home loan that we have had with Veterans United, and we are quite pleased with process as we were the first time! Great attention to detail!
Ready to see for yourself?
Experience first-hand why 353,079 homeowners give us a perfect score!
My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to
Response from Veterans United
Hi Bernie,
I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.
You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.
