Always a great job and appreciate your patience
This is the second time we have used Veterans United. I don't think I would ever use another company again. Everything is easy, goes smoothly, and they work hard and fast to get you on your new home.
Dustin and his team were great! They made the entire process so easy! Thank you!
It was great to work with a team that was there for us and worked so well together. Everyone kept us updated throughout the buying procedure. We had no surprises waiting at the end.
Keep up the merch!
My first home buying experience could not have been easier! Veterans United Home Loans was the way for me to go, and I WILL recommend them to anyone who is looking to buy a home! Give them a try, and your home buying experience will be a memorable one!
Excellent team of people to help you through the process of getting your home Is a wonderful experience
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Always felt comfortable during the process. Questions always answered and staff was always professional and kept me well informed. Thank you.
When I started this home buying adventure I was not expecting a whole team to guide me through the process, but I’m glad they were there. Sometime or another they all answered my questions along the way. I can’t say enough about how AWESOME everyone was.
My first time buying a home, well it wasn't what I thought it would be.. Right after getting my credit fixed I got pre-approved! That was great, then things started going down hill. We were given a bunch of things to do, given different options. Did them, still wasn't enough. Told a bunch of different things to do and what was going on. I didn't feel included in anything, even though it's my loan..
Days before closing then something else randomly pops up yet again..
Now we're to do the day we were supposed to close, and nope not happening because even though my bank told them I had access to the closing cost funds they didn't approve that. Had to close later. THEN! AFTER ALL THE STRESS AND RUNAROUND, we finally close BUT, they apparently didn't know we had a POA so we had to recluse basically causing us to have another $800 to add to closing cost.. obviously more happened but those are my key points. My husband and I both agree, if we are ever in the market to buy another home we will not be using Veterans United
Response from Veterans United
Thank you for this feedback Jessah. We understand how the home buying process can get stressful for first time buyers, especially when certain aspects are not resolved quickly and accurately from the jump. We know too well how it can feel to resolve numerous underwriting requests as required for the VA benefit. Due to this knowledge, we are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We value your input, and we are disappointed to learn that your closing experience was not better managed. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. If you would like to review your experience with our team, then please reach out to one of our Client Advocates to discuss.
