So far, the only complaints I have are the extra fees (which are an unfortunate consequence of dealing with any lending institution) and not being adequately informed of the procedures for filing a claim on the warranty I purchased with my home.My HVAC system went out within a few months of purchasing my house. Because I didn't know the correct process for filing a claim, I was refused the warranty coverage I paid for. It cost me an extra $11,000.
I can't say enough about the way Veterans United Home Loans handled both my application and loan. I started negotiating for a particular property in mid-June and couldn't reach an agreement on price with the sellers until September 30. When that did happen, my team got hopping and guided me through the required VA loan paperwork in time to meet an accelerated closing date of October 23. The coordination and responsiveness required was daunting, but the team was up to the task. THANK YOU!
The team that worked with me was amazing. I am overseas and was able to close on my first home. This team bent over backwards to work on my schedule, which I assure you was not easy as I was a day ahead. Thank you for taking my worries and walking me through the steps to close on my first home.
All were very helpful! 😄
Easy to use to do list and super supportive loan officer Danielle was incredible!!
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
Buying a home can be overwhelming but, Veterans United made it feel like a partnership. From day one, my team was professional, patient, and incredibly supportive. They explained every step clearly, answered all my questions, and never made me feel rushed or uncertain.
What impressed me most was their genuine care. They weren’t just helping me buy a house, they were helping me build a future. Their respect for veterans and commitment to service shines through in everything they do.
If you’re looking for a home buying experience that’s smooth, respectful, and empowering, I wholeheartedly recommend Veterans United. They go above and beyond and I’m grateful for every moment of the journey.
the hard work and dedication put in by the broker and everyone involved showed. The process was very easy on my end. It was an overall great experience.
Great communication, and walked us through every step of the way
Absolutelt no Complaints.
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Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
The Best Team Ever ! They know how to take care of us Veterans and our families!
Outstanding Experience — Again!
This is my second time working with Veterans United, and once again they delivered an exceptional experience from start to finish. The team was professional, knowledgeable, and always available to answer questions or guide me through each step of the process.They made what could have been a stressful home-buying journey feel smooth and effortless. I truly appreciate how organized and transparent they were, keeping me updated on every milestone leading up to closing.Veterans United continues to set the standard for customer service, and I wouldn’t hesitate to work with them again or recommend them to other veterans and military families. Thank you for helping me close on my second home with such confidence and peace of mind!
