Hi I would like to speak with Brian’s supervisor because his competence and professionalism about questions I had was subpar.The rest of the team was okAlso, I will be emailing VA United to speak to someone preferably his supervisor for a formal complaint.It is sad that as a special forces veteran who stayed with VU After being pursued by other companies was a huge mistake but I tried to work with him and the teamPlease contact me if you have any questions 757-714-2923 or email me 1on1healthfitness@gmail.com
Response from Veterans United
Hey Michael,
I’m really sorry to hear about your experience and the frustration you felt when trying to get your questions answered. You deserve clear, respectful communication, and it’s disappointing to hear that wasn’t your experience here.
I also want to acknowledge what you shared about your service. It means a great deal, and I’m especially sorry this left you feeling let down after choosing to move forward with us.
I understand you’re looking to connect with a supervisor and file a formal complaint, and I’d truly like to help make sure your concerns are heard and reviewed appropriately. The best next step is to connect directly with our Client Advocate team so we can look into this thoroughly and ensure it reaches the right place.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Steve, Dennis and the group were great to work with and helped make the process go smoothly.
To be fully upfront, the initial process was amazing. Everyone was very helpful, and we were moving through everything perfectly. The team was excellent and met all of my standards. However, things started to go downhill once contract talks began. The team began dropping the ball and failed to maintain the professional standards they claim to uphold. Communication became almost impossible, and certain key people were nonexistent. If the process had remained smooth all the way through, this would be a very different review. Unfortunately, the ball was dropped, and I hope you can use this feedback to turn things around and strive for better in the future.
Response from Veterans United
Hey Addison,
Thank you for sharing this honest feedback. I’m really glad to hear the beginning of your experience felt smooth and supportive, and that the team initially met your expectations. That makes it even more disappointing to hear how things changed once you moved into the contract phase.
I’m sorry for the drop in communication and the inconsistency you experienced. You should feel the same level of support and professionalism from start to finish, and it’s clear we didn’t maintain that here. I understand how frustrating it must have been to feel like key moments weren’t handled with the attention they deserved.
I appreciate you calling this out, and I’d really like the opportunity to look into what happened and where we fell short. If you’re open to it, please reach out so I can learn more and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Brett and his team were amazing. They made the process so easy and communicated very well.
Best home buying experience, the VU team went above and beyond our expectations.
My family and I are so grateful for everyone involved in the entire process!
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
The whole home buying experience was made so easy, professional and enjoyable because of everyone at Veterans United. I highly recommend VU to anyone looking for assistance in buying a home.
Tyler Brockman
And his crew weee so awesome and in
Top
If everything with our loan. Definitely would use them again
The entire process of getting a pre-approval up to the last week before closing went smoothly except at the very end when the appraisal didn't get uploaded until last minute which delayed my closing date. Otherwise I had a great experience with Veterans United and my team. Shoutout to my realtor, Kathleen, for helping me negotiate and point out important things for me, and my loan officer, Steve, who crunched all the numbers and got things moving quickly on the admin side of things. I really appreciate all the work that you guys do and your willingness to work with me even while I transitioned to the night shift so suddenly. Thank you!
Everyone was so helpful and they helped me through every step of the process from helping me get a realistic picture of what I could afford to contacting my agent and titling to ensure everyone was on the same page.
Veterans United is amazing! Very painless/easy process. The staff is amazing. Dana Derrick and Tina Wiggins are WONDERFUL and such a pleasure to work with!
Everyone was so nice and professional. Awesome home buying experience.
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
This is my second time working with Veterans United, and the same loan officer, and it was once again a great and simple process! Jayden Ludwig, Josh Backman, & CJ Snook were a great team to work with and were very helpful through the process.
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2nd time going through VU and again had a smooth, seamless process.
Thank you to my Veterans United loan team for all the help during the homebuying process.
Nate and the VU team were extremely responsive to my questions and concerns. The process was smooth and efficient, and I was able to close on my new home with no closing costs and a very competitive rate.
Ok service very thorough
My Team with Veteran united was awesome kept me informed with everything that was happening just really enjoyed working with them Thank you guys
Cameron was very professional. Fast at responding. And very attentive to what I needed done with closing on my house. Would recommend to anybody
