They were great. Every step of the way was really simple and stress free for me.
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
Veterans United made our home buying experience easy. The team I had was always supportive and answered every call/text message/email very promptly. They worked hand in hand with my real estate agent and had no issues. They really are here to serve the veterans.
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An Outstanding Loan For Veterans They Were tireless and Professional and I was Proud to work with Steven and Jennifer always was available and Honest Thank You as yall said to Me “Thank You For Your Service “
As an Army Veteran, I can say that my overall home buying experience with my Team at Veterans United was nothing less then excellent. Josh Bowles did a masterful job in working closely with me. He kept me up to date and informed throughout my entire home buying process as well as answer any and all questions I've had to my satisfaction. The communications between him and myself, as well as the dedicated work he did on my behalf was excellent. I would like to extent my highest thanks and appreciation to Josh Bowles, and his team, Anthony, Shayna,
Nicky, and Clayton for a marvelous job well done. - Dennis
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
I don't have any friends that would have access to this benefit but if I came across someone casually that did and was looking to buy I would recommend any day.
Not just one person and just one team but a network of professionals was there planning that end was enabled
They made the process as simple as possible and helped me purchase my home with no homebuying experience. Every answer I needed was a text away throughout the entire process. Ryan and his team were exactly what we needed.
Kris was very responsive to our questions and concerns, replies were swift. Kris understood when things got a little stressful and was able to help talk us through it all. Ca
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Fantastic team, wonderful to work with!!
Felt like I was lied to by craig on more than one occasion as was not called to go over closing docs as shari stated craig would. Was always hard to get a hold of as well.
Response from Veterans United
Hi Raul,
I'm sorry to hear you felt misled and had a difficult time getting in touch with your loan team. I understand how frustrating it must have been not to receive the call you were expecting before closing. I'd appreciate the chance to learn more about your experience. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)
Cory and his partner, Den
