I loved working with Veterans United on my VA loan. From start to finish, it was a breeze. The portal was easy to use and made loading all my information super fast and painless. They notified me anytime I needed to do anything. Chris my finance guy was amazing. I would definitely recommend Veterans United to anyone looking for a loan. Thank You Veterans United!
Our loan officer, Jon, was absolutely outstanding!! Any questions we had he always had the answer for us and even if he didn’t have the answer he would figure it out for us! I honestly don’t think I would have stayed as calm and collected as I did without him!
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Veterans United made things so much easier and a whole lots less stressful. With the amount of different people involved that each focused on one area, it made me take a lot off my plate so I could focus on other things.
Paul and the staff helped me get the success to purchase the home. I highly recommend Paul and all the United folks. As a veteran ya can’t do any better using these services.
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Brian Nelson was awesome throughout the entire process. He was professional and updated me promptly with every step needed to get my home closed. He also sent a care package and a card when my dad got a cancer diagnosis that really meant a lot to me. I would recommend Brain to anyone that want full transparency and great customer service.
Very easy to get ahold of, very knowledgeable, helpful, patient and detailed as a first time home owner I was new to everything Andrew went above and beyond and helped explain and made sure I understood everything even when I felt like I was going to loose the property he’d find solutions to help me get my Dream home
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
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First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
The process of refinancing started smoothly however, after weeks and weeks of document requests and going back to the same sources multiple times for different documents I became frustrated. I was told one thing multiple times while another was taking place behind the scenes. I was told things would be done before closing and they were not, when closing time rolled around I messaged and got no response to my questions. I was left to either sign the paperwork and agree to terms I was frustrated with or delay an already frustrating process even longer. Can’t say I would recommend to my fellow service members.
Response from Veterans United
HI Wesley,
Thank you for sharing this feedback. I’m sorry the refinancing process became so frustrating, especially after repeated document requests and feeling like you weren’t getting clear or timely answers. I can also understand how difficult it must have been to reach closing with unanswered questions and feel like your options were to move forward or face another delay.
That isn’t the experience I want any borrower to walk away with, and I’d appreciate the opportunity to learn more about what happened. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into your experience more closely.
The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
With as outstanding as chris was i have already suggested 3 of my peers in the army give him a call because they was in the market for a home.
