My loan team was on point when it came to communication and transparency in all avenues of the loan and process.
Kevin made everything as easy as possible and was a very good communicator.
Danny K. And his team have always been outstanding, having bought multiple home with him at the Helm!
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
The loan process was very confusing. What was the most frustrating part for me was your loan officer insisting that my debt be paid off through escrow. I wanted to pay it off immediately but not allowed. This cost me more than a month's interest charges on my substantial debt and then I find out that escrow doesn't payoff these debts electronically and uses paper checks! This adds at a minimum another week of interest charges! Escrow closed 5 days ago, and my debt still hasn't been paid. Also of consequence is the fact that my credit score will not be upgraded for another month! B>S>!
Response from Veterans United
Hi Albert,
I’m sorry the loan process left you feeling confused and frustrated. I can understand why being required to handle your debt payoff differently than you expected, and then waiting for those payments to be processed after closing, would be concerning. You deserved clear communication about the process, including what to expect with the timing of those payments.
I’d like the opportunity to review your experience more closely and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your concerns privately.
Sincerely,
Claire S., Client Relations Manager
The team made it a very simple and efficient process. I would recommend Veterans United to anyone that is retiring, transferring or simply just upgrading their home. 10/10 WOULD RECOMMEND!
I honestly was really disappointed. Poor communication, poor customer service, always waiting till the last minute to request additional information, in gerneral not knowing the specifics of my loan before calling or sending emails. Needless phone calls in the middle of the work day. 1st house deal fell through after a lot of fumbles and we still received a "Welcome to your New Home" gift. Made my wife really upset and in general was a really dumb mistake on their part. Just because it says veterans doesn't mean its the best place for veterans. Pick another company if you prefer not having additional stress with your home buying experience. All in all I still got a home, but it was mostly on the shoulders of my realtor.
Response from Veterans United
Hi Dylan,
I’m sorry your homebuying experience left you feeling this disappointed. Clear, timely communication is especially important during an already stressful process, and I can understand your frustration with repeated requests for information, unexpected calls, and feeling like your loan details weren’t always understood before you were contacted.
I’m also sorry about the welcome-home gift arriving after your first home purchase fell through. I can understand how upsetting and discouraging that must have been for you and your wife, especially after everything you had already experienced.
I appreciate you sharing this feedback, and I’d like the opportunity to better understand what happened throughout your loan process. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
This crew was excellent to work with. They kept me informed throughout the entire process. Thanks so much.
We have used Veterans United to buy more than one home and they are excellent. You can count on them to get the job done. Thanks again Denise
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
They were truthful, polite and got the job done!
It was my loan officer who made the experience easy and fun
Ready to see for yourself?
Experience first-hand why 378,419 homeowners give us a perfect score!
Jen Huppert was outstanding from the onset from first making contact with her. She was very professional, honest and sincere. She kept us informed and with realistic expectations all the way through the process. We appreciate her very much and the work she put in, in helping us reach our goal. We would definitely recommend her to any potential homebuyers we know.
Veterans United makes the home buying process so simplified. I was able to go throughout the whole process without a real estate agent because of how helpful they were. Jon McCarty and Kyle Black were my main points of contact and are true professionals at what they do!
Absolutely love my new place, and Veterans United was very helpful with handling things and getting us in. If I could change one thing... better communication between everyone involved.
The team that I had was very thorough and ensured I had full understanding of every step along the way.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Rob and his team was very helpful and responsive, they made my first time home buying process very quick and easy. They answered all my questions and were very knowledgeable. 10/10 I would highly recommend.
