Ryan is the best to work with. His entire team makes the process seamless and stress-free. We have been VU customers for over 13 years and always stick with the same loan officer. We highly recommend Amanda D. in Tennessee and Ryan Bray in Texas! The best in the business.
What a tremendous experience from start to finish. The whole process was so daunting that we had put it off for a number of years but Veterans United really did all the heavy lifting. Our only regret is that we didn't call them sooner.
Wow! Veterans of United was a god send to us. Everyone worked together as a team, and the customer service was excellent and their here to help you every step of the way. You can put your trust in them and I would differently recommend my family and friends. So don’t hesitate to call Veterans of United.
Answered all of my questions in a timely manner.
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
Brittany Lucy made the whole process palatable
DEVON CASSIDY OF VETERANS UNITED LOAN Dept. His Outstanding client support. whether long distance anywhwre in conus buying or buying local to olahoma or tecas or missouri, whether you retired or either civlian as Dod or Mil active duty or retired members oconus it doesnt matter . Devon and his team at veterans united has resources expertise and skills handle each invidual clients unique home purchase requirements and or situations. True proffessional in the area that Second to none in resources and expertise for servicing Veterans home buying needs.
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Communication could've been better
Holly Ray was exceptional! She made this process smooth and easy. She was informative, helpful, and patient. I would recommend her time and time again!!!!!
This team was amazing. I will recommend them to all my friends and family and use them in the future for any home purchasing/refinancing needs
I had an amazing team that kept me informed throughout the entire process. Highly recommend their services.
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Nina is fantastic and goes above and beyond!
Absolutely impressive professionalism, and dedication from my team. I am very well pleased with Veterans United!
Extremely pop communication and unprofessional. Would NEVER recommend to fellow veterans.
Response from Veterans United
Hi Laura
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling disappointed. Clear, professional communication is an important part of the homebuying process, and I'm sorry we didn't meet your expectations.
I'd appreciate the opportunity to learn more about your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The Team was amazing! Alan Thomas was so helpful through this whole process and was ready to answer any questions I had. Big shout out to all of them
Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)
Nick Intrieri was PHENOMENAL!!! Nick and his team (Lorie) made my home buying experience so smooth. I am eternally grateful for his hard work in getting my deal closed. I will definitely tell everyone I know
Easy smooth process, guidance and communication unmatched highly recommend and the MY VU APP is so easy to navigate it made my process easy and fast
