It was a little bit hairy at the end. There was some miscommunication between the title company and the loan company and it resulted in a significant backup for moving, and that created an issue with loss of work hours for that day.
They are awesome and very helpful!!!
The team that worked with me was amazing. I am overseas and was able to close on my first home. This team bent over backwards to work on my schedule, which I assure you was not easy as I was a day ahead. Thank you for taking my worries and walking me through the steps to close on my first home.
My experience couldn't of been nicer, easier or better. Tyler & Micheal were very good at helping me through all the procedures & paperwork signing (with DocuSign). They went over everything with me every step of the way; I could call, text or email them anytime to ask a question if I had one. They kept me continuously informed of the progress, and always asked me if I had any questions or concerns along the way. Couldn't of went smoother
Veterans United was amazing to work with and they guided me through the process the entire way while checking in with me often. Overall wonderful experience working with them and would recommend them to anyone!
A little bumpy to start, but after clarification everything went smoothly!
Very professional team. Kept us updated every step of the process. Application is also very easy to use. Will use again on next purchase.
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
My loan has already been sold off, also my loan was changed during the process further delaying the closing. Apparently these people had no idea what they were doing.
Response from Veterans United
Hi Brandon,
I’m sorry to hear your loan process felt disorganized and that changes caused extra delays. I can see how that would be frustrating, especially on top of your loan being sold after closing. Even when a different company takes over the servicing, you’re still part of the Veterans United family, and I don’t want you to feel unsupported. If you’d like to talk more about what happened, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
Overall a very stress free experience. Everything was explained very well and all questions answered in a timely manner.
Veterans United made my home buying process flawless and easy. They took so much stress out of my hands and did their jobs flawlessly while keeping me updated every step of the way.
Veterans United were phenomenal. They walked us through each step and ensured everything was taking care of to our liking. I would 100% use them again.
Jake is an exceptional treasure. He worked hard to get us qualified, when other loan officers would have given up. He spent time understanding our unique situation, which is travel nursing, and found ways to work around the inconsistencies of the profession.Jake and Kaitlyn are the dynamic duo!Kaitlyn made sure every inch of our paperwork was correct!
these people are the best
Great people work with and highly professional.
Very responsible and responsive team.
