Very professional and available when ever needed
Tina and Dana were exceptional! I couldn’t have asked for a better experience with this team!
Dane & Team were great to work with! All questions were answered expeditiously & honestly; couldn’t ask for anything better!!!
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Everything was amazing from my loan officer to my agent to my home buying concierge! They were on top of everything and if I needed help or had a question everyone was right there!
Exceptional and Professional service. Process was easy and stress free.
The app makes communicating with all parties incredibly easy, and is simple but effective.
It appears to us that there wasn't very good coordination between team members and every time we got our to do list finished there would be several more added. It was very stressful. The closing was the longest we have ever endured and was confusing with the insurance.
Response from Veterans United
Thank you for taking the time to share your experience, David. I'm sorry the process felt so stressful and confusing. I understand how discouraging it can be to complete your to-do list only to have additional items come up, especially when you're already working toward closing.
Clear communication and coordination are important throughout the homebuying process, and I appreciate you sharing where your experience fell short. I'd like the opportunity to learn more about what happened. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
When things got tough these guys really pushed hard to make it through. Could not be any happier with their performance, Thank You to the whole team.
The whole process was quick, easy, and painless. The whole staff that has worked with me have been extremely helpful answering any and all of my questions. I would recommend Veterans United any and every time.
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Karol Hart is a star. She helped us with our first house, the process was smooth, and transparent. We went back to her for our 2nd house purchase and the process was as smooth as the first time around. Keep up the good work.
Nathan was an absolute rockstar and felt like a trusted friend throughout the whole process. There were times I didn't think it was going to happen and wanted to quit but Nathan consistently went above and beyond to ensure I had every chance at success in securing my new home. 100/5 Stars. Thanks Nathan, you’re a real one.
Outstanding experience from start to finish. The team was highly professional, responsive, and made the home buying process seamless. Highly recommended.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Taylor and her team are most knowledgeable and were able to easily handle every issue that came up during the process.
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