Veterans United made my home buying experience outstanding from start to finish. The entire team made me feel comfortable throughout the process, answered every question I had, and was always incredibly responsive. As a first-time homebuyer, I had plenty of nerves, but they took the time to explain everything clearly and made the entire experience feel much less overwhelming. I always felt supported and never rushed. I couldn’t have asked for a better lender, and I would absolutely recommend Veterans United to anyone looking to buy a home. 10/10 experience!
Issue #1) Problems (plumbing) were discovered during the initial inspection of the house. We asked that the plumbing be fixed before we buy the house. The home inspector told our realtor that the plumbing was fixed (corrected). The realtor didn’t do a follow up to confirm the problem was fixed. When we moved in, we discovered that the problem was not fixed. (It was still the same, no attempt to fix it) We are still trying to get the problem fixed but running into dead ends.
Issue #2) We were told that the standing grey water (2-3 inches deep) approximately 12-15 feet in diameter over the septic tank was normal. Come to find out that’s not true. Also, according to the next-door neighbors, the previous owners had a septic truck come out and do some work on the tank about 10-14 days before we moved in. This was not relayed to us or anyone else. Multiple people (neighbors, yard maintenance and handyman) have told us there is a problem with the septic tank. So no assistance with that currently.
Response from Veterans United
Hi Steve,
I’m sorry you’ve been dealing with these plumbing and septic concerns after moving into your home. I can understand how upsetting it would be to believe these issues had been addressed before closing, only to discover otherwise.
A VA appraisal is intended to assess the property’s value and condition based on what is readily observable, and it isn’t a substitute for a home inspection. While Veterans United doesn’t control the inspection or repairs, I’d like the opportunity to learn more about what happened and see how I can help point you in the right direction. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
From day 1, when I met David Fields, he's been instrumental during the entire process. He told me then, and continued to tell me, "if there's anything you need or questions you need answered, call me anytime". True to his word he was. Called several times after hours and even the holidays, but it was by accident due to the time zones and I work 2 weeks straight and get lost with, "is it Monday or Saturday", type thing.
But yes, I couldn't have done it without the assistance of this great team. A truly collaborative team.
One thing is to have tools readily accessible as an employee, and another is mastering these assets that have been provided to the team. One can really notice the streamline program that has been developed for customers like me. But ince again, I bring it back to the professional that masters their craft. This entire team are truly masters of their craft.
So YES, I would highly share my experience with anyone and definitely recommend Veterans United.!!
Ready to see for yourself?
Experience first-hand why 378,320 homeowners give us a perfect score!
Aaron and his great team of Kaylyn and ShaNiece stayed on top of all my beds and were very responsive to any needs that I had.
Hunter and his team were phenomenal for the entire process from my initial application in November 2025. Hunter followed up periodically (which I loved because if there is one thing that will turn me off from working with someone is being to pushy) just to check in. As my agent and I started getting into looking at houses Hunter was always there to answer questions. This was a huge deal for me as I was navigating the home buying as a single mom and I was very nervous! I would highly recommend Veterans United and more importantly, Hunter and his team!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Ashley was wonderful to work with and very fun spirited making it a comforting process thank you dearly ☺️
John, Jerod, Katie, tanner, and anyone else who worked on getting us our house were amazing!! Always available when we needed them and were great with explaining the ins and outs of home buying. Couldn’t be more grateful!
Great experience. Felt welcomed, guided through the process, felt like I wasn’t pressured or treated like a child.
Ready to see for yourself?
Experience first-hand why 378,320 homeowners give us a perfect score!
Made it super easy and less stressful for being a first time home buyer!
Be patient and complete your to do list. Don't put off things and things will happen on time.
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
My reps were amazing they slow walked me through every step of the process explaining things sometimes again and again so that I was clear and content
Casey and his team did an outstanding job processing my mortgage.
Brandon Snyder and Jeffrey Howard were absolutely amazing to work with. They made a daunting task for me manageable. They certainly went above and beyond.
Great team work
