I will recommend to anyone who is searching for their little piece of heaven.
I wasn't a fan of Veteran's United and wouldn't use them again. Not to mention that once Mike ran our credit I received 48 solicitation calls from lenders around the US in 2 hours. This went on for over a week until the no call list we signed up for took effect.
Response from Veterans United
Hey Acie,
I'm really sorry to hear about your experience. Getting bombarded with calls like that would frustrate anyone, and I can see why you'd feel let down.
When a credit report is pulled for a mortgage, credit bureaus sometimes sell that information as a “trigger lead,” and unfortunately, that can result in a wave of unwanted solicitation calls—something neither you nor your Loan Officer signed up for. It's frustrating and unfortunately pretty common across the mortgage industry. We totally get how invasive and overwhelming it feels, and I’m sorry we didn’t get the chance to explain more up front or help you prepare for that.
I'd like to learn more about what didn’t sit right during your time working with us. If you're open to it, please reach out so we can talk through it. I’d really like the chance to listen and see what we can learn from your experience.
You can reach the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
I will be recommending VU to all my vet contacts!
Everyone throughout the process that was apart of my team was very responsive and very helpful and patient with me even tho it was my first home purchase and made it a good experience!
Quick easy, no issues. I already knew what to expect going into it got all the information I needed from my loan officer, Denise and every step of the way any information that they needed I was informed promptly.
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Our whole team was extremely professional throughout this entire confusing stressful process. They made it very easy and after we dropped off our horses yesterday and we’re closing the gate we noticed a box and it was a gift from VA unit and it’s a plaque that says home sweet home so they were very personal as well
Thank you guys for your work. It felt great knowing I had people that cared about staying in touch through the long process of finding our house.
I honestly can’t say enough good things about my experience with the loan team at Veterans United. Kevin Schawo and the rest of the team were phenomenal, patient, kind, and always willing to take the time to explain things clearly. They made what could’ve been a stressful process feel smooth and manageable. Every question I had was answered quickly, and I always felt like they truly cared about helping me succeed. I never felt rushed or ignored. I’m incredibly thankful for their support and professionalism throughout the entire journey. I would absolutely recommend them to any fellow veteran looking to buy a home!
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Taylor Holman was excellent
We are greatly appreciative of Danny, Shari, and their whole team’s professionalism. We want to especially note their proactive and precise communications, the smooth and expedited processing, the accessible electronic application and account portal, and the comprehensive options and guidance they provided for us. And all this during a very complex and rapidly moving economic environment. Thank you for making this an excellent home buying experience!
Definitely 10/10 would recommend. Everyone I spoke with was always friendly and professional. They always had the answers to my questions and answered them promptly.
