We can't begin to send enough praise to Ben , Caytlin ( and others who helped) our loan team. They were amazingly helpful and always there for us!! If any problems they were there and on the spot! Never had to wait more than a few minutes and they were back to us. We have bought 7 homes over the years and never did one virtually. I, Lynn, did most of the applying as Wayne (Lloyd) has hearing aids and talking on the phone is often difficult for him. We are both in our late 70s so technology can be a challenge. Our team was patient and I never felt like an ignorant old person as some people have done. If you've ever purchased a home you know how much paperwork there can be. And in these days there's even more! Our team was not only patient but very helpful and kind. Some humor was very much appreciated too! They became a family. We can't thank them enough 🤗🥰. This will probably be our last home purchase.. as we sit here in our new home enjoying our new home, drinking our morning 🌅 cuppa, we raise our cups to them! Veterans buying a home, you can't go wrong choosing Veterans Home Loans 🏠🕺💃. Lynn and Wayne
AARON AND HIS TEAM OF PEOPLE MASE OUR DREAM COME TRUE,! A fantastic effort by everyone involved!
Veterans United should educate affiliated realtors on the well water testing process so that realtors understand VA requirements. Veterans United should also not accept a well water test and wait 5 days to notify realtors testing was not sufficient. Veterans United should also not agree to a closing day that Veterans United cannot staff.
I give them a perfect 10 for customer service
What an amazing company this is! They go the extra mile, or thousands of miles in our case.
Just like clock work! Everyone on the team was phenomenal. Great communication and every single thing was so easy!
They were great! They made the process easier than expected. They went above and beyond. I would definitely recommend them to everyone.
Totally reactive. Not proactive at all.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.
I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.
Great, made the process easy to understand
Buying a home has never been so easy. The VU team literally walked with us every step of the way! Having a team that understands the military lifestyle and goes above and beyond to help, is extremely fantastic! Austin Fuemmeler ( loan officer) and Casey Hatch (realtor) made our virtual purchase in South Dakota a wonderful experience. I truly don’t know how we would have accomplished all of this without them to assist! Great work from amazing people.
I was expecting closing cost to be less than10,000 dollars. I had a seller credit of 1500 dollars. Even with this credit, my closing cost blew up to over 12250 dollars. So in the end, I paid over 3500 dollars more in closing than I was told.
I borrowed 10,000 for closing. Had I not had some cash on hand, it's possible this would not have closed.
If the money wasn't enough issue. My attorney was notified the day of closing the numbers were changing and it was because of changes I made. I did not make any changes. Apparently, it was my insurance agency. My attorney was not happy with me because your staff initially told him, I made the changes. Not cool.
Luckily, I've known this attorney for over 30 years. It still doesn't change the fact you lied on me.
Thanks again Veterans United.
The team was fantastic to work with. They made the home buying process so smooth and less stressful!
