Justin M. And the entire team I worked with including Katy and Ali are absolutely incredible. These are honest to God genuine people. As a first time home buyer I had a million questions and high skeptism about being treated fairly. These people always took the time to talk me through EVERYTHING. They go above and beyond just customer service. These are your people that you can trust and they will be there for you through everything. I hope you all get a raise and continue setting the bar for how loan companies should treat their customers. :)
My team at Veterans United absolutely crushed it! Between Neil, Jack, and Kelsey, they made me feel like family and put me at ease from day one. This was my first home I have ever purchased and they made it an easy and streamlined process from the very first hello how are you. The dedication and personal communication that I received from this team is unparalleled from anything I have ever experienced. I cannot speak highly enough about this group, and all of my family and friends know how awesome you guys are!
We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi
Response from Veterans United
Hi David,
First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.
Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.
I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.
Semper Fi—and thank you again for your service.
Everything and everyone that was involved had done an excellent job. We are extremely grateful
Overall, it was an absolute pleasure going through the home buying process with the Veterans United team! It's been a roller coaster since we began the process, but Audrey, Cara, and Anthony were amazing, and I genuinely hope that I'll be able to work with this team again to buy future homes!
Blake and his team are top notch at assisting first time Veteran home buyers and go above and beyond the call of duty , Quick shout out to Annie Kaufmann for her assistance as well ! 👍🇺🇸👍
Veteran's United is the only place I would trust!
They were quick and efficient. They were always able to answer any questions I had.
Are family had been looking for a house and financing since Aug. Tracy and her team made it possible with the most professional service I have ever had when buying. Thanks again to you team.
Great service and with additional services for relocating. However it did come down to crunch time due to last minute request for job offer letter.
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Working with Veterans United Home Loans has been one of the most reassuring and uplifting experiences of my home-buying journey. From the first phone call to the final signature, I felt genuinely supported and understood—every step was met with patience, clarity, and a personal touch that transformed what was a stressful process into a smooth, learning and confidence-building experience. We are fully aware that it is because of Jason Bals and his reliable staff.
Veterans United made everything so easy for me as a first time home buyer, they worked with my complicated work schedule as active duty and were flexible with my schedule the whole process
Amazing! Ben Choi and his team were available and willing to answer any questions we had.
Mary Jake and Katie were absolutely PHENOMENAL!!
Harris did a fantastic job getting my loan across the finish line. Will definitely work with VU again in the future.
THE TEAM AT VETERANS UNITED DID AN AMAZING JOB. THEY WERE PROFESSIONAL AND VERY KIND.
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Everyone was very helpful and prompt in answering our questions.
