It was good over all
Underwriter was still asking for documents the day before closing because they could not follow directions or read the notes on the loan. First loan team had to get fired because they went AWOL and would not respond to anything. Had to pester loan officer for a closing amount to make the transfer. Giving a closing amount 24hrs prior to closing is unacceptable as most banks can take 1-3 days to complete a wire transfer. Additionally, the loan officer was not responsive until the final hour when we were close to closing and they realized everything was teetering on the edge.I had none of these issues when using homestar on my last home. It added a ton of uncertainty and extra stress to the process. I will tell everyone i know getting a VA loan to run away from VU.
Response from Veterans United
Hey Bryan,
Thank you for taking the time to share your experience. I'm sorry to hear the loan process was so stressful and that communication and timing concerns left you feeling uncertain throughout such an important milestone.
I understand how frustrating it can be to receive requests late in the process, struggle to get timely updates, and feel unprepared for key closing details. We strive to provide a smoother experience than the one you've described, and I'm sorry we fell short of your expectations.
I appreciate you sharing this feedback. Experiences like yours help us better understand where we need to improve. If you'd like to discuss your concerns further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Working with Veterans United Home Loans, Melissa, and her team was a great experience for my husband and me. They were organized, professional, and communicated clearly throughout the entire process, ensuring we always knew what was needed from us. The loan process moved quickly, and they made everything as smooth and stress-free as possible. We love our new home and truly appreciate the support and guidance we received along the way. We would highly recommend Veterans United Home Loans, Melissa, and her team to anyone looking to purchase a home.
Recommend an initial call to explain how the app works and what the "To Dos" are. I had to send an email to have someone explain the "To Dos" even though they were self explained. Still need someone to guide me through it in the beginning, and once I was used to them, I was good.
I truly thought this was going to be one of the most difficult, lengthy processes I have experienced, especially as a first time homebuyer. To say the VU Team made everything as easy and seamless as possible is an understatement. From start to finish, the team walked me through every step, answered every question. They made the process so easy, I think we closed in less than a month! It went so fast and easy, it certainly feels like it was less than a month. I would recommend every Veteran looking to purchase a home, contact the VU Team!
Buying a home wasn’t supposed to be this easy. The VU team was responsive, engaged, and friendly.
The whole team at veterans United did a great job for me
I had a great experience with Veterans United. The communication was excellent from start to finish, and the team was always quick to answer questions and keep me updated. What impressed me most was how fast everything moved—we went from deciding to buy a house to closing in less than 30 days! The entire process was smooth, stress-free, and well organized. I highly recommend Veterans United to any veteran looking to buy a home.
Dan Perry is the best.
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i honestly had the absolute best team. super helpful and accommodating and being a first time home buyer i was super stressed and they made it more like a smooth ride for me
Great, detailed, caring and pleasant to work with!
Great experience
This my second home purchase working with Whitney. She is always so helpful and pleasant to work with.
Thank you Veterans United team for being there till the end and even after!
They helped me through the whole process and got me a great home!
I always recommend Veterans Home United to everyone.
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Your team was awesome. All were extremely professional and knowledgeable. Questions were answered promptly.
Maggie, along with whole team were very helpful the whole process.
I I think my whole team. For making this happen for me. And I also Thank god.
I couldn’t have asked for a better team. From the beginning to the end my team has helped me with the upmost professionalism.
