The closing took twice as long as I was told. My banker was on vacation at my closing and didn’t tell anyone he was leaving. And the closing needed a first month’s payment in my account prior to closing and nobody told me this until I was supposed to close.
Response from Veterans United
Hi Gustaf,
I'm sorry your closing took longer than you were led to expect and that important information wasn't communicated to you sooner. Buying a home comes with enough moving pieces, and I understand how frustrating it must have been to learn about an additional requirement right when you expected to close. You also deserved clear communication about who would be available to support you through closing.
I'd appreciate the opportunity to look into your experience and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Great and quick experience.
Everything was great.just thought the closing costs were high.
Helped my family greatly no complaints.
Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Alec and his team did a fantastic job communicating with us throughout the process. Natasha was prompt and detailed on all of her communications to us. The entire loan process went about a smooth as we could’ve expected.
Whole team at Veterans United was very communicative, helpful, and reassuring. My only request is to consider if your client is reaching out via email or text to keep it to text or email and ask before calling if a phone call is doable. For me, at least, email and text is easier because of my audio processing disability and full time work schedule.
This is my second time working with VU and again I’m very pleased on how smooth everything went .
Everyone was Exceptional!
Jason Bals was Great! Very knowledgeable and responsive!
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
The best decision I made was going with you guys
Fast and Professional! VU, specifically my loan officer Tansee, made sure I was fully aware of all requirements and made the process extremely smooth!
This is our first time buying a home and the experience as a whole is stressful but Veterans United provided is with such an amazing team! Felt like we weren’t just another family buying a home to them, we were their focus. If there was a bump in the road they smoothed it out quickly and got us to the next step! Thank you so much!
Worked quick and kept us well informed. Very professional and satisfied with the process and outcome.
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Prompt, paperwork was simple, great to work with
Ashley and her team were amazing, very responsive and even answered me on a weekend.
Brad and Julie both were very helpful. Any question I had was answered promptly. I definitely would recommend Veterans United to my friends
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Matthew and his crew were great and flexible it was a great experience
Maldonado and his team where more than amazing
