The team at VU are awesome!! Keep it up y'all!!
All thanks to Aaron and Veterans United
Schandler was great he helped me with all my questions and gave guidance on the home buying process.
Great group of people and they helped every step of the way!
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We have been overwhelmed by how amazing the customer service has been! We do feel like this has been missing from today's society, so that makes VU stand out even more. We can't imagine trying to go a different route with this when we do move again.
I just want to thank veterans United /my loan officer they did a phenomenal job. Unbelievable job I can’t thank you enough to you and your team. Sincerely, Jimmy .
Wow, what a fantastic experience with Meghan Kopka and the Veterans United Team! From start to finish, Meghan was in touch and working hard to keep me informed on our loan. Meghan and VU helped get my rate down to where I wanted it to be, and I truly appreciated their conservative approach to cost estimation… no surprises on closing day! 10/10, would and will work with them again. Thank you!
My veterans united team was the absolute best from answering my questions to helping me get security for my new home and even checking on me throughout the process they made it such an easy process.
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I would highly recommend United veterans home. Justin, Andrea and Julia took me by the hands and lead me to home ownership they never gave up on me. They was always respectful. They was very encouraging, thoughtful, and always treated me like my process was the most important thing I’m truly grateful for the team and I will always promote United Veteren Homes to my fellow service men and women highly recommend recommended.
Veterans United made my families transition from the north country down south, flawlessly! I wish I would’ve used them sooner. The process was simple and they even checked in throughout the buying process to make sure there wasn’t any questions ! Thank you , my family loves it !
Tony was great he made it happen it was a very short process. When we had questions he was there to answer anytime of the day are night.
Aaron was the best! Always responded in a timely manner and connected with me in a way I felt mattered. He knows how to guide you through, highly recommend!
Amazing team to work with! Would definitely recommend to others!
The ability to communicate is so limited, we were pushed to deadlines with ample time frames.
Response from Veterans United
Hey Trinity,
I’m sorry to hear the communication felt limited and that the process became stressful with rushed deadlines. I can understand how frustrating that would be, especially when it felt like there should have been more time to work through things.
We want our borrowers to feel informed and supported throughout the homebuying process, and I’m sorry this experience didn’t reflect that. I’d appreciate the opportunity to learn more about your experience and look into your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
