Mr. Sepulveda was excellent throughout the entire process. He and his team answered all inquiries and they did a great job of keeping us informed every step of the way. The entire process went very smoothly thanks to Mr. Sepulveda and folks over at Veterans United. I highly recommend!
They did a great job closing on my house on time.
Mike was very knowledgeable and courteous throughout my entire homebuying process! I appreciate that not only was he professional but had a personality I felt I could identify with. Great point of contact to deal with!
I just want to thank veterans United /my loan officer they did a phenomenal job. Unbelievable job I can’t thank you enough to you and your team. Sincerely, Jimmy .
Brent and Julie were great. We had worked with Brent before, so when we made the decision to refinance we called him directly.
The overall process went super smooth: from getting my quote to close there were little to no issues and the team helped me the entire way. Ryan truly helped me the entire way and I couldn’t ask for a better loan officer.
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appreciate Taylor and team. i would have continued with Taylor but was contacted by Mark from Veterans United, and thought they were working together. Either way, we are very happy with Veterans United.
Veterans United did an incredible job. They responded to any and all questions in a timely manner and kept me informed every step of the way.
Veterans United made my families transition from the north country down south, flawlessly! I wish I would’ve used them sooner. The process was simple and they even checked in throughout the buying process to make sure there wasn’t any questions ! Thank you , my family loves it !
Tim Alvis and Trent Monnig were very responsive and helpful. Underwriting was aggravating due to constantly requesting new or repeat information. The most aggravating part was having to stop an allotment that went to my wife’s checking account to cover monthly expenses like groceries even though I provided bank statements showing the deposit and it showed the debits from the account to grocery stores and gas stations. They called it a liability where we look at it as a good budgeting tool. Other than that the process went pretty smooth.
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Veterans United has helped me out so much with the whole home buying process.
I felt like everyone worked together well to make it a smooth process. Ali was fabulous! She was very responsive and answered all of our questions.
My home buying experience was outstanding from start to finish, thanks to an exceptional team that consistently went above and beyond. Every member of the process—from the concierge to the loan team and underwriting—demonstrated a genuine commitment to my best interests.The concierge service made the experience seamless and stress-free, ensuring I always knew what to expect next. The loan team was knowledgeable, responsive, and proactive in guiding me through each step, taking the time to clearly explain options and answer any questions. Underwriting worked efficiently and thoroughly behind the scenes, helping keep everything on track without unnecessary delays.What truly stood out was how well the entire team collaborated to navigate the VA home loan process. Their expertise and dedication ensured that everything moved forward smoothly, and I always felt supported and confident in the decisions being made.I highly recommend this team to anyone looking for a professional, reliable, and client-focused home buying experience.
The whole team who helped my family and I find our forever home was awesome. I would recommend them to anyone who's looking for a home. Hands down they had our SIX.
Brock and his staff did a great job getting me through the process of obtaining a home and financing. Thank you all again.
Communication was pretty good in the beginning and then died off a little after a while. Started getting wrong information and not in time to do anything about it. Found out bad info that impacts a lot of things, at closing. Bad info in the beginning cause me to have to pay more out of pocket ultimately increasing over cost, which defeats the purpose of going through VU because I was trying to save money utilizing my veteran status. My loan officer and his colleague were great and tried their best to fix setbacks.
Response from Veterans United
Hey Justin,
Thank you for sharing this feedback. I’m glad to hear things started off strong and that your loan officer and their colleague were supportive in trying to work through challenges along the way. That said, I’m really sorry to hear that communication declined and that you received incorrect or delayed information, especially when it impacted your costs at closing.
I can understand how frustrating it would be to feel like you were making decisions based on information that later changed, particularly when your goal was to save money using your veteran benefits. That kind of experience can feel discouraging, and I’m sorry for the impact it had on your overall process.
You deserve clear, timely, and accurate guidance from start to finish, and I’d really like the opportunity to take a closer look at what happened here, including how information was communicated and where things may have broken down.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
