Schandler and the team were awesome and easy to deal with!
This was a great experience and a pleasure working with everyone.
I had an absolutely positive experience with Veterans United. I would recommend them to other people, and would be proud to do so.
The whole team was awesome. Everyone seemed to be very knowledgeable and gave some awesome advice throughout the process. The whole process went very smoothly and I loved the VU app.
Even though the process was little frustrating but my team, patiently bear with me and provided me with all the assistance that I needed. I just want to use this time to also say thanks.
Maybe this is more of the realtor's responsibility, but it would have been nice if someone would have advised us that the seller might leave all their Airbnb furniture and artwork in the house. Then we could have requested for it to be removed instead of allowing them to leave stained and burnt furniture, and weird artwork. I think what happened was the seller decided to leave all their Airbnb junk when we requested a $5000 credit back for maintenance fees. Kind of like "well if I'm giving you a $5000 credit back then you can also deal with all this junk" which I just think was highly unprofessional.
We had a complicated home purchase and the VU team were there for us every step of the way. Shawn is fantastic, he really goes above and beyond, and Maria kept me on track throughout. We have worked with Shawn in the past and he has been a consistent partner for us in every way. Thank you!
The employees appeared inexperienced and made multiple avoidable mistakes. The process was disorganized, communication was poor, and I had to catch errors that should have never happened. Overall, the level of professionalism and attention to detail was not what I expected.
Response from Veterans United
Hi Charles,
Thank you for taking the time to share your experience. I'm sorry to hear the process felt disorganized and that you encountered communication issues and errors along the way. I understand how frustrating it can be to feel like you have to catch mistakes yourself, especially during such an important process.
Your feedback is important, and I appreciate you bringing these concerns to our attention. I'd like the opportunity to learn more about what happened so I can better understand your experience and share your feedback with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
From start to finish Kris Doren from United veterans made the transition to a new owner so easy. Kris was available around the clock to help me secure my loan and make it a smooth transition. I would highly recommend United veterans organization and especially Kris Doren and his fantastic service he provided.
The staff is friendly but needs serious retraining in the loan/lender department greatly. We had to constantly ask our realtor (who has 20+) years of experiance on what to-do for MANY things and it was only when the loan officers supervisor took over 90% of our case that thing started to smooth out.Our realtor also had to correct issues that shouldn't have even popped up that the loan officer never caught and then she would have to contact the loan officer and have her correct things.We were also given multiple closing dates because paper work was not submitted in time causing us money, frustration and time.They may be the number one VA home loan company in the country but our experiance was mediocre and lack luster at best! I was just as excited to be done with dealing issues that never should have risen and broken promises on time lines. I was just as excited being done with their staff as I was buying our first new home!
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience, and congratulations on your first home. While I'm glad you reached that milestone, I'm truly sorry to hear the journey there was so frustrating.
I understand how disappointing it is to experience communication issues, changing closing dates, and mistakes that added stress during the process. Buying a home should be an exciting time, and I'm sorry your experience didn't reflect the level of service you expected. I also appreciate you recognizing the improvement you experienced once additional support became involved.
Your feedback is important, and I'd like the opportunity to learn more about what happened so I can share your experience with the appropriate team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
My experience with Nina was exceptional, she made us feel seen and valued. Went above and beyond to answer question or get us who could answer our questions. I would highly recommend Nina.
Steve and team were fantastic throughout this entire process. They made sure we were taken care of, even when unforeseen hurdles appeared. I would absolutely recommend them to everyone. I couldn’t ask for a better experience
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
Nick was incredible to work with! He patiently answered countless questions by text, email, and phone, and his responses were always prompt, thoughtful, and informative. We really appreciated the time he took to explore every option for us throughout the process.From start to finish, we felt confident in our purchase, and that peace of mind was truly invaluable. Thank you, Nick and the entire team, you were all wonderful to work with!
Awesome the two times I have used Veterans United
The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!
