Craig and his team were awesome! Always ready to help and quick to respond. Even evening hours.
Derek H. and his team were outstanding. Their attention to detail and diligent work ethic got me to the closing table. Thanks to Jamie for guiding me in the right direction to bring up my credit scores so that I could successfully qualify for my mortgage. Rae kept on top of my to do list keeping me informed on what was needed next.Great job to all of you! Melisa and I are happy that we chose Veterans United for our VA loan.Vernon Ramassar
I was treated with the utmost respect and courtesy. Holly is AWESOME!!!!!
Very knowledgeable staff, ready to assist in every step of the process, including researching utility companies movers even assisting with change of address. No surprises, I knew exactly what to expect. Would highly recommend.
I I think my whole team. For making this happen for me. And I also Thank god.
I’m impressed with VU’s outstanding ability to coordinate practically everything. I loved that the had everything there, it was an amazing process.
Wouldn’t recommend already filled the complaint about loan officer
Everyone at Veterans United were great,Shane,Spencer,Andrew, Nick, Tech support! They know what their doing and do it well! I closed on a house in about one month,excellent! Thank you all!
It’s a dream come true for me and my wife! Veterans United was exceptional for the entirety of our home buying process. Thanks again for all the hard work!
Best customer service. United Veterans is very efficient in mortgage financing. Everything was done in a very timely manner. The process allow you to be ready to close weeks before the closing date, if you provide your supporting documents in a timer manner to the loan processors.
Would never use veterans united or recommend them to anyone else. My lender and closing team haven’t reach out to me and my closing cost went up 6,000 dollars then expect. When I arrived at closing I was unaware that I owe anything. The closing agency threatened us that we would have to leave the property. Thankfully I had the 8,000 dollars in closing cost to cover it. But no one reach out to me to mention that I would owe money at closing. I was under the impression that the sell of my home would transfer the money for closing of my new home. Very disappointed in veterans united for not being transparent with me I was under the impression that closing cost would be 9,000 dollars. 7,000 would be covered by the seller and when I sold my home the funds would be transfer to the closing of my new home. But no closing cost ended up being around 16,000 dollars. I believe the buy down points went up without my knowledge. No one reach out to me. I reach out to management and they basically told me that I made a mistake and I forgot everything. Overall very disappointed in veterans united I will tell everyone to stay away from this company and don’t understand how my closing cost ended up being so around 16,000 dollars.
Response from Veterans United
Hi Trumann,
Thank you for taking the time to share your experience. I’m truly sorry to hear how stressful and frustrating closing became for you, especially when you were under the impression that the funds from the sale of your previous home and the seller concessions would cover the costs associated with your new home purchase.
Unexpected changes to closing costs, particularly that close to closing day, can create a lot of confusion and pressure. I understand how upsetting it must have been to arrive at closing and feel unprepared for the amount due. Communication and transparency throughout the process are incredibly important, and I’m sorry that you left feeling unsupported and unclear about the final numbers and rate buydown details.
Our loan teams do review loan terms, rates, and disclosures throughout the process, including any associated costs tied to rate buydowns or financing decisions. However, it’s clear from your feedback that we did not communicate those details in a way that left you feeling confident and informed, and that’s something we take seriously.
We appreciate you bringing these concerns to our attention and would encourage you to reconnect with our Client Advocate team so we can review your experience further. We’re available at 1-800-212-5200 or ClientAdvocate@vu.com from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.
Sincerely,
Claire S., Client Relations Manager
They were very professional and honest. It was very smooth transaction in buying a house. I recommend them highly
Easy process start to finish! Definitely recommend the Kyle and his team
Everyone was very helpful and kept me on track for my May 20th closing.
Rob and his team were fantastic! Top notch communication, very knowledgeable, and easy to work with. I highly recommend them for any Morgage services.
My wife and I are happy to have our forever home. As a first time homebuyer, we were very stressed, and I do wish we had more communication. Besides wanting more communication, I feel everything went smoothly and I would work with them again, if we ever buy a new home.
I don’t know where I would have been without this team!! I felt like I was the little sister purchasing a home and my big sisters had to do all the checks and balances on every step. Sure it may have been their job but I certainly didn’t feel that way. Thanks for the love and I appreciate each and every one of you!
We had a lot of obstacles but the VU team helped us overcome them.
Keith was outstanding to work with. I felt like he was talking care of us like family. I would recommend him to anyone.
