You did not honor my 100 disability on taxed exemption. I would have never purchased this house if I knew I was gonna run into this problem.
Response from Veterans United
Hi Emmanuel,
Hearing that you feel your 100 percent disability tax exemption was not honored is incredibly concerning. I can understand how upsetting it would be to believe you were eligible for a benefit and then face an unexpected issue after purchasing your home. That kind of surprise can feel overwhelming, especially when it impacts your long term financial planning.
Property tax exemptions for disabled Veterans are typically handled at the state or county level after closing, and the requirements and timelines can vary depending on location. That said, you should have felt fully informed about how that process works and what to expect. If anything was unclear or miscommunicated, I want to understand why.
Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so I can review your situation in detail. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day to messages received after hours. I’d appreciate the opportunity to walk through this with you.
Sincerely,
Claire S., Client Relations Manager
Everyone was super helpful and friendly. They were able to walk me through what to do and what to expect. First time buying a home and will definitely use them again!
Steven and Anna were so great, they helped me with everything I needed
I also received help strengthening my credit up and taking care of my weak areas and under my circumstances without them this would not have happened.
It was a great experience with one little hitch the realtor I work with was outstanding I have nothing but praise for her and her efforts for helping me find a home
Ms Carma Bittle and her whole team were a huge blessing to our lives...They really showed up and showed out for us!!! And I have to mention our credit specialist Ms Jamie one more time because if it weren't for her we would not be where we are right now..we love her soooo much
Ready to see for yourself?
Experience first-hand why 362,906 homeowners give us a perfect score!
Tony and his team were amazing!!
I had an awesome experience working with Veteran United! From start to finish, they provided outstanding service, and made the entire process of securing a home loan as smooth and stress-free as possible.What really stood out to me was how attentive and responsive the team at Veteran United was. They were always available to answer my questions and address any concerns that I had, and they communicated with me every step of the way. This made me feel like I was a valued customer and that my needs were a top priority.Another thing I appreciated about working with Veteran United was their expertise and professionalism. They really knew their stuff, and they were able to guide me through the home loan process with confidence and ease. They made sure that I understood everything that was happening, and that I felt comfortable with the decisions that I was making.Overall, I couldn't be happier with my experience working with Veteran United. They are a top-notch organization that really cares about their customers, and I would recommend them to anyone looking to secure a home loan. Thank you, Veteran United, for all of your hard work and dedication!
A true group of professionals. Great experience for Anna and myself.
My team helped make buying my first home, the absolute smoothest and fastest process ever. I’m grateful for their patience and dedication to getting me into my home!
Wonderful experience with Veterans United. Great people who are very helpful!
The entire team was fantastic! Tim, Lisa and Amy made this process so easy. We were always well informed through it all. Could not have asked for more.
Ready to see for yourself?
Experience first-hand why 362,906 homeowners give us a perfect score!
Suzie was fantastic from start to finish, she did everything she said she would do from day1and then some. We have a terrific interest rate as industry bench marks go. All of our questions were answered fast & efficiently. I’m so glad that Suzie was our loan officer she assisted us with our decision to put more money down to buy our interest rate down and reduce the VA fees we have a great interest rate and more than affordable mortgage payment. Thank you Suzie and your team for helping us step by step.
Working with Derek Russell was effortless. He understands all the moving parts and kept us informed as to where we were in the process. His knowledge of the VA Home buying and Refinancing is expansive. We highly recommend.
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Tracy and the team were great. They guide me through this home process in an efficient and professional manner. They were always there to answer questions and provide assistance as I needed.
Matt was extremely helpful and communicated throughout the entire process.
It went amazing they made it super easy and were helpful every step of the way
