Team was fantastic and extremely helpful.
Very professional
Joel and Heather were very helpful throughout the process. This is the third home we have bought and it was by far the easiest! Extraordinary Team!
I truly thought this was going to be one of the most difficult, lengthy processes I have experienced, especially as a first time homebuyer. To say the VU Team made everything as easy and seamless as possible is an understatement. From start to finish, the team walked me through every step, answered every question. They made the process so easy, I think we closed in less than a month! It went so fast and easy, it certainly feels like it was less than a month. I would recommend every Veteran looking to purchase a home, contact the VU Team!
This was our fourth time using Veteran's United for our home buying and it was more than challenging to say the least. Between the document's required for underwriting, which seemed as if we were providing duplicates, or more than enough justification for my spouse's employment history, this was not an easy process. Addtionally with me retiring, when they sent the documents over to review, we identified the 26-8937 which would be sent to the VA to validate my BDD claim (which was marked as if I did not submit a claim when I told them I did and it was on 10 April 2026), when speaking with our Loan Officer, she stated, "I have done this for 20 years and never heard of it." Even though an example of the form was in the 103 page document that was sent to us from them. I found it to be completely ridiculous when they asked what page it was on because of the size of the document but yet the expectation was on us to review something that was provided from Veteran's United that apparently they had zero experience in. The form was submitted, but apparently did not receive the required information so the VA funding fee was still applied. Your title is Veteran's United, but I feel as if you mislead veterans. If this is not the last time we purchase a home, we will absolutely not use Veteran's United again.
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience. As a returning customer who has trusted us with four home purchases, I can understand how disappointing it must have been to encounter so many challenges during this process.
I'm sorry to hear that the underwriting requirements felt repetitive and that concerns surrounding your spouse's employment history added to the frustration. I also understand why the confusion regarding your retirement, disability claim documentation, and the VA funding fee would leave you feeling let down. Buying a home is already a significant milestone, and it's especially frustrating when you feel like you're having to navigate issues that should have been better understood and communicated.
I appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience for future borrowers. I'd like the opportunity to learn more about what happened and review your concerns in greater detail with our team.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Very good with following up and following through
Easy to work with and very competitive offers
Thank you Veterans United team for being there till the end and even after!
The team was amazing! Quick and responsive to every question or ask of them. Closed earlier than originally planned!!
Derek and his team are amazing.And I would recommend them to anyone, and everyone
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Great rates - better than anywhere else we could find.
It can be very overwhelming as they have multiple people contacting you for different portions and it gets confusing.
I want to say how much I appreciate my Veterans United team! Crystaline Loveless, Brendan McLaughlin, Jenny Moreira, and Nico Codemo were all fantastic to work with. They made what could have been an extremely stressful process feel like a walk in the park.The entire team was professional, friendly, and communicative throughout every step of the home-buying process. They kept me informed, explained what I needed to do, and helped me understand each stage along the way.I will absolutely recommend Veterans United—and especially my team—to anyone I know who is looking to purchase a home. Thank you all for your outstanding support. I truly appreciate everything you did to help make buying a home such a positive experience!
Amanda's team was absolutely amazing throughout the entire process. Dylan exceeded all of my expectations and provided outstanding customer service from start to finish. He was professional, responsive, knowledgeable, and made everything feel easy and stress-free.
I was extremely happy with my experience and truly appreciated the care and attention I received. Even though I now live in Knoxville, Tennessee, no matter where I am, I will always come back to Amanda's team for my lending needs. They earned my trust, and I highly recommend them to anyone looking for exceptional service.
Thank you, Amanda, Dylan, and the entire team for such a great experience!
They were very helpful and professional.
You do not get any better than VU. The team assignment program works. Of course there is always bumps in the road. When that happens they do their best to correct situation. We have purchased 5 homes through VU and have nothing negative to say. If you are buying a home and are a Veteran they will take very good care of you.
I I think my whole team. For making this happen for me. And I also Thank god.
Andrew, Lora, Nicole and the team were amazing from beginning to end. I highly recommend working with them if you're looking for a house.
Buying a home with Veterans United is A1 experience. The process was flawless. If you're a veteran, I highly recommend you use them.
