Fantastic. They'll update you immediately and remind you if you forget something because it's a lot of paperwork at once when you shorten the closing window. They put out information in a digestible manner, though readily went into depth when asked questions. The team also would give realistic and accurate time expectations. Additionally, they communicated effectively and timely with my realtor when it was required.
Very smooth. They keep you in the know about every thing going on
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Very helpful. The team work together to process our loan through.
Having so many different people to work with was rather confusing to work through.
I would definitely recommend Veterans United to any of my fellow veteran friends. In fact, I already have mentioned VU to a friend because I am overly satisfied with the entire experience.
The whole team was great and I have already recommend them to a veteran friend of mine.
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Fantastic organization. I don't have many hours available during the day to deal with administrative tasks. Veterans United really stepped up and drove the whole process.
Thank you so much for your determination to make my dream come true !
Shane and his team along with Abby were absolutely excellent I couldn’t have asked for better!
Nothing went right. I felt that I was an employee . Always a crisis
Long list of to dos .
Most items could of been done without
My panic requests. I have had previous VA loans but never a hassle like this. I swear they did not want this loan to go through
Response from Veterans United
Hi Rodney,
I’m really sorry to hear that your loan process felt this way. From what you shared, it sounds overwhelming and frustrating, especially compared to your past VA loan experiences. That’s not the kind of journey we want for our borrowers, and I hate that it left you feeling like your loan didn’t matter.
My advocates would like the chance to talk with you directly and hear more about what happened. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we typically respond the next business day.
