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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,230

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 428,230 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend
headshot image of Madison Yant

Loan Officer: Madison Yant

NMLS# 1927322

2 out of 5 Stars

My experience was frustrating due to poor communication and lack of follow-through. I requested phone calls that never came, and the process felt reactive instead of proactive. I had to chase down paperwork and push things forward myself—unacceptable when trying to

Response from Veterans United

Hi Bernie,

I really appreciate you sharing this feedback, and I’m sorry your experience left you feeling like you had to do all the chasing. That’s not how this should feel—especially during something as important and stressful as buying a home.

You’re right to expect proactive communication and consistent follow-through, and I’m sorry we didn’t deliver on that. I'd love a chance for my team to learn more about what happened and see how we can do better. If you're up for it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that’s convenient for you.

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend
headshot image of Mitchell Huebner

Loan Officer: Mitchell Huebner

NMLS# 2064460

5 out of 5 Stars
Would Recommend
Photo submission from Marisol M.

I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.

headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

5 out of 5 Stars
Would Recommend
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

We couldn’t be happier with everything.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend
headshot image of Asli Wissmann

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Lora and Danielle were amazing we are thrilled to be homeowners and we could not have done it without your help. Thanks for all your hard work to help make our dreams a reality. A special shout out to Brooke as well for touching base before this all started and really keeping us in mind and believing we could accomplish this!! The Colsons

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

User friendly portal and knowledgeable, friendly agents.

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

Josh is amazing. Best help I've ever had with my loan and he helped me with every question I had along the way.

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

As a former combat veteran that served in the US Marines, I always try to do all the right things. I put my son and daughter through college and unfortunately between college debt, a personal loan and credit cards I was becoming overwhelmed with debt and found myself in a situation which wasn't going to get better. Making minimum payments on several credit cards and with other loans and debts I was never going to pay off my debts. I reach out to Veterans United to inquire about equity in my home to finance with a consolidation to focus my payments solely on my mortgage than paying more than 8 or more creditors. Filing for bankruptcy for me is not an option, I consider that failure. I was on a mission with the refuse to lose mentality and thinking of different avenues of approach to the situation. I couldn't sit back and have things fall apart. I was assigned Drew Tillman. I was very transparent explaining my situation. I told him I was never late on any payments, but my credit cards were over 30% balance and some where almost maxed. I told him I am watching my credit score decrease the more I wait. Drew told me my credit score was actually higher than what was listed on Credit Karma, my appraisal on my home will determine what options I have. Everything worked out better than what I expected. I was able to pay off everything, lower my interest rate, reduced my monthly debt and free up over 1k per month and prevent my credit score from receiving more damage. Drew was great and kept me positive assuring me things will work out. The underwriter in the final stages, I think her name is Melissa Quinones kept me informed every step of the way. I am very pleased with how everything worked out. The only downside was adding years to the life of the loan. This isn't really an issue, now I could focus on making extra payments on the mortgage and the years will begin to reduce in the long run.

headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars
Would Recommend
headshot image of Chris Primmer

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend
Photo submission from Andrew C.

Working with my VU team helped me efficiently use my VA benefits and become a first time homeowner. I'm really happy with the process and outcome!

headshot image of Andrew Struttmann

Loan Officer: Andrew Struttmann

NMLS# 2371291

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend
headshot image of DJ Leverton

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

Curtis and Anthony as a team are the best, first time home buyer and they had answers for everything on the spot. Highly recommend both of them!

headshot image of Anthony Tewogbade

Loan Officer: Anthony Tewogbade

NMLS# 1860190

5 out of 5 Stars
Would Recommend
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

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5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend
Photo submission from Christopher B.

Thanks Ryan and the rest of the team at Veterans United!

headshot image of Ryan Schuermann

Loan Officer: Ryan Schuermann

NMLS# 1640099

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

4 out of 5 Stars
Would Recommend
headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

4.5 out of 5 Stars
Would Recommend

Overall Veterans United Staff was a Class Act!

headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend
headshot image of Jacob Halls

Loan Officer: Jacob Halls

NMLS# 1951483

More Reviews

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