I can always trust Veterans United with my home buy. The team at VA United has our best interest.
If I can leave you with one thing that stood out the most to me it would be the lack of communication between the lender and my real estate agent. I tried to use the chain of command and go to him first for information to reduce the strain and workload of my loan officer but Mr Tobias was not informed of very much. I think veterans united could really increase their turn over rate and overall satisfaction by providing adequate and timely information across the board to all parties involved. Thank you for your time and services! I sincerely appreciate all that was done to make my experience better!
Veterans United was everything I could want and more. It truly is like one big family all helping each other out. 10/10 would definitely recommend!
I would recommend Veterans United to anyone that is looking to buy
Was super skeptical that I could even get a house let alone find one. Then veterans united showed up and showed out proving if you have a good team behind you, you will surely succeed!
Loved our experience. Would absolutely recommend! Really enjoyed the app and being able to track items and communication there! Thanks for helping us reach our goal! We are thrilled with our new home!
Other than paying 600 for an appraisal on a house that was still in probate, everything was good.
Great overall experience. Would recommend to any veterans seeking a new home.
This is the 2nd time we have used Veterans United and both times were exceptional. They make the process very easy and are very thorough.
A+
It’s all about money and not slowing down to listen to the customer. I should’ve went with my realtor’s recommendation. This loan officer DID NOT LISTEN to what I requested and everything was more than expected the entire way through. Veterans shouldn’t be treated as guaranteed money.
Response from Veterans United
Thank you for this feedback Tracey. A member of our Client Advocate Team has left you a message for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time, it can feel like you are not being heard; that would never be our intent. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
I work night shift and the whole team was very efficient and willing to work with my hours of communication. Everyone was very professional and kind through the entire process, even once it was complete with congratulations and follow up checks.
Thank you to the entire team I was indecisive and not too knowledgeable of the home buying process but they were all extremely kind and caring and took time to explain every step to me while making me feel like they wanted the very best for me they all need raises and bonuses
No, we are too busy moving! But thank you!
