Overall this was a great experience although there were a couple of minor hiccups at the end that we got through thanks to our loan officer and the sellers agent.
10/10 Recommend VU!
2nd time around with these guys, true professionals who care about us Veterans. Emmett, can’t say anything but great stuff about you, thank you once again buddy. Nicole thank you also for putting everything together. Very quick and smooth closing.
Nate and Stephanie are a great team! They always provide great customer service and support. Thank you Nate and Stephanie!
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They were very helpful. Answer all my questions along the way to the end. Adam Craig and his team work hard to get this all done as quickly as they can. I will past them on to everyone. And I will use them again.
I think that veteran United help me through all the ins and outs of the paperwork basically like I said before held my hand to make sure I was doing the right thing at the right time because as homeowner now and refinancing I can tell you the paperwork was tedious but in a necessary part of the process to own a home .
Lance has been amazing for both my loans wouldn't trust anyone but him!
My team was extremely polite and worked very fast on an issues I had or to get answers to all my questions the only problem I found in the process was having to resend documents multiple times and asking if I needed to do certain things and being told no then halfway through the process being informed that I did indeed need to have it done
Response from Veterans United
Hi William,
Thank you for sharing your feedback, and I’m glad to hear that you found our team to be polite and responsive. We work hard to keep things moving smoothly and to answer any questions that come up along the way, so I’m pleased to know that part of the experience went well.
I’m sorry to hear, though, about the frustration with having to resend documents and receiving mixed instructions during the process. We understand how important it is to have clear, consistent guidance from start to finish, and I apologize that we missed the mark here. Your time is valuable, and we’ll be looking into ways to improve our process to prevent situations like this.
If there’s anything you’d like to discuss further, please don’t hesitate to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
