My team was extremely helpful during this process and provided me with all the information I needed. They all responded quickly and were able to break down everything in detail to help me understand everything that was happening.
I've been told my entire Sicilian life ,
I have no filter ,not being able to work my way around emails and texts ,the team called when needed to assure I got the message , never did I think this would work , but they maid it work ,as I sit in my driveway having a beer ,day one , thank you very much
It’s was such a great time and experience to work with this great team of people worked with me non stop and was always there without hesitation
Mike and Landon were very patient in answering all our questions and concerns. Went above and beyond to respond after hours.
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Feel free to use my previous comments that rave about how great they really are! If the scale goes to 10 then they rate an 11!
Absolutely amazing! With Zach and Jennifer were both professional yet personal at the same time. Anyone who has VA benefits and looking to purchase a home or refinance cannot go wrong with Veterans United and Zach and Jennifer. Thank you both!!
I truly appreciate you all and all your help with providing my family and I with the financing needed to give us a home.
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The experience to me was good, my only thing that I didn't care for too much was the communication thing. I am a big communicating person, and I feel it just makes things easier.
Amazing team!!!!
Veterans United team is a star wars! Never an odd scene with them. They go stretch their skills to fight with time for us to have our “ closing” achieved as scheduled. You “used the force, Steve”. Thank you!
Donald and his entire team took care of me start to finish on buying a house. Used multiple times and never a bad experience!
Just a final thank you to my entire Loan Team! God bless
Nice guy. But gaslighted me regarding the payments… told me total cash to close was $69000. We had put an Ernest deposit of $7000 and I asked him multiple times if that was included and he said yes. Of course the day of closing I was asked to pay the $69000 and that my Ernest didn’t count. So there’s $8000 dollars I had to fork out. Also said we could close on May 1 so that we didn’t have to make the payment till July 1st. But didn’t mention that really it screws me more by paying $3000 dollars up front in just interest. I get thats the “rules” but I had no idea about that till looking at closing docs… like arnt you guys already getting enough money off me for the next 30 years…This experience was supposed to be exciting and easy for veterans and as I sit back now I feel that I got totally bent over Will not use veterans United again
Response from Veterans United
Hey Zachary,
I’m really sorry to hear that your experience left you feeling misled and frustrated—especially at the finish line of such a huge life milestone. Closing day should bring excitement and relief, not surprise costs or confusion over what’s due and why. You asked important questions along the way, and if our answers weren’t clear or ended up being incorrect, that’s on us.
I understand how frustrating it must’ve felt to find out your earnest money wasn’t applied the way you expected, or to learn about the prepaid interest cost only after seeing the final numbers. Even when those things follow industry standards, it’s still our job to walk you through them clearly—and it sounds like we dropped the ball there. That lack of transparency took away from what should’ve been a proud, exciting moment, and I hate that we let you down in that way.
If you're open to it, I’d like my client advocate team to have the chance to review your experience further and share your concerns with our/their leadership. You can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and we’re always here to listen.
