Need to have more understanding about your customers, we do not know all the language, terms, and procedures it takes to buy a home. I'm 75, wife is 74,you made us feel like crap,shame on you.
Response from Veterans United
Hello Gregory, we understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
Awesome team that I had from Dallas forward Waka area v. A mister gabe Mr. Smith miss brandy, Mr. Logan, the owner. Thank you for letting me stay one month rent free.
MAYBE A OUTLINE OF HOW THE WHOLE PROCESS WORKS WOULD HELP KEEP THE STRESS DOWN YES THE TO DO LIST IS GOOD BUT A OVERALL CHART WOULD BE GREAT..OVERALL RYAN AND MORGAN DID GREAT WE HAVE OUR HOME. I WILL BE RECOMMENDING RYAN AND HIS TEAM TO MY VETERAN FRIENDS
Overall we had a really good experience!!
I feel the underwriters were not very punctual or logical. Much was held until the last week to get completed and frustrated everyone in the entire process. The loan coordinator I understand had some personal things going on and seemed like nobody was a backup for her to take care of herself. It’s not her fault, it’s the fault of management it to ensure employees are provided time to take care of unsuspecting issues.
I really liked how well your online portal organized everything. It was very easy to keep track of all the paperwork and tasks. The whole experience was so much better than our previous homebuying adventure.
I really did most of the process on my phone. This was all a matter of a really great team that works well together and cares about the veteran they are serving. I will pass the word on to all the veterans I know about how quickly my team made this happen.
Veterans United was a great experience. If I had questions they were there. They always let me know what the next step was and anything I needed to do.
I cannot better illustrate how amazing VU was than by describing our situation. I’m a first time home buyer stationed in Germany with orders to Louisiana. After renting for multiple years, we wanted to invest in our own home but there would be no way we’d be able to meet with the builder, lender, real estate agent, or even see the house. That is where the team stepped up!Scott’s team walked us step by step ensuring we understood everything about the process and answered any questions we had. Their MyVU app was incredible and outlined a solid checklist for was needed to be accomplished, and stored all of our confidential documents. Our realtor was our eyes and ears on the ground, and constantly advocated for us with the builder and lender keeping our best interests in mind. Between pictures, videos, FaceTimes, virtual walk-throughs, the team ensure we were part of every decision. At the end, we had a group chat where everyone was texting each other what was happening when so we were constantly in the loop. I am so impressed with this company and their support that I cannot imagine using another company in the future! Thank you!
The Team was exceptional in processing my VA loan. They were very professional, courteous and was on top of the entire loan processing. I was so impressed how they all worked together as a Team and made the entire process so easy and fast, made me feel as if I was their only client. I will definitely be referring my fellow Veterans to Veterans United Home Loans.
Could not have asked for a better experience from the Veterans United team. Moving across several states was not easy, but they went above and beyond in their services. Hope to never to again, but if I do VU is the only way to go.
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I would recommend the Veterans Untied home loan team to any servicemember past or present. I was recommended by a coworker and am extremely happy that I was. The team has been everything the VA should be. If you don't want to wait in line to die, give Veterans united a call.
I bought the house I STUMBLED upon. The team and real estate agent were very helpful, and I'm HAPPY with my home purchase!
Veterans united is a great service that can be utilized, I have been promoting your name and services at my command because it is filled with active and retired service members. And the fact that you will beat out others on the interest rates especially during these current times. Thanks for all that you have done for my kids and I.
Great experience, thank you for the opportunity and for the help.
Everyone we dealt with from beginning to end was so fantastic! Walked us through every stage and kept us in the loop constantly! We couldn't have asked for a better team! We wouldn't have made it through it without each and everyone of you. You made this whole experience painless, truly the best! Thank you all for all your hard work!!!!!!
