Great home buying experience and have already recommended Veterans United to other service members!
Despite the tons of other positive reviews I had a bad experience. The Loan team was unresponsive, ordered our appraisal late (our realtor had to call back again to get them to order it again I believe four days later) which pushed our closing date. On top of that we were misled multiple times with their ability to get to clear to close and then actual closing—the loan team had me jumping from the next day to the next expecting to close all while trying to plan a move and trying to get time off at work. There were hidden fees in my final disclosure for seemingly no reason and response time averaged about 7 hours which I think is crazy when you’re supposedly within 24 hours of closing. My realtor was the only one who was responsive and answered questions and he was awesome but... I definitely can’t recommend veterans United to a friend.
Response from Veterans United
Hello Matthew, we are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. If you wish to connect with us further, please do not hesitate to reach out for support.
Kelly is amazing. We were first time home buyers and the level of time and communication she put in took all the anxiety and stress out of the experience. I can’t recommend enough, ask for Kelly she will take good care of you!
outstanding to work with
Tony Theberge would call me to update me even if he wasn’t in the office, he never made me wait for anything. This process was way smoother and easier then the first house I bought through another company.
It was quick and they were very proactive in the process. Things were complete in a timely manner. Good communication throughout whole process. Nicole and her team did an outstanding job.Thank you
Veterans United was extremely easy to work with and if there would be a hurdle that needed to be concurred they would surely find a way. That ‘get er done’ attitude makes this company great to do business with
Everyone quickly answered any questions I had
Morgunn and Emilee at United veterans are second to none. They did an outstanding job and got me through A process that I didn’t understand all that well. Thank you for working so hard for me. It makes me feel proud to know that my service did not go unnoticed. Respectfully yours, Joe H. God bless the United States of America!
This is the second time I’ve bought a house and I’ll never do it again without veterans United. They made the whole process so easy.
Was referred by other Veterans at work & was skeptical due to mentality of USAA is the best, but listened to someone that I trust & jumped in; haven’t looked back other than to say to myself I did it all right by God’s grace upon my daughter & I!
From start to finish, the team assigned to my loan did everything in their power to help me get a loan with my VA benefit. The entire process was smooth and got my family in the house we wanted with an on time close. The best part of the experience was working with our loan team to get the right paperwork in to keep the process smooth and fast. I would highly recommend using Veterans United to any servicemember who is wanting to use their VA benefit to purchase a home.
Veterans United is very professional and very thorough. Every ‘i’ was dotted and every ‘t’ was crossed. Besides they were really nice people. It was a positive experience all the way.
Veterans United made it easy to purchase our first home. From the beginning we felt welcomed into the Veterans United Family, and it was amazing how easy the entire experience was. This is how home buying should be!
They were very understanding with me being in Kuwait. The to-do list on my profile ews very easy to use and upload documents needed. The whole process was user friendly.
This is the best company ever. They ensure every veteran is taking care of.
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Overall, Veterans United made the homebuying experience enjoyable. I was doubtful at first butnim glad VU helped me from start to finish. I appreciate everything they do for veterans and their families.
Veterans United is the only way to go in my book.
Veterans United is one of the best companies that I ever did business with. Your Loan product is of great fairness and I got all the credits that I was entitled to.
Edie is Amazing!!!!!!!! Personable and a pleasure to work with. Knows the area and made a point to search hard for the right property for us. Made this process SUPER EASY for us. Great communication. Always on top of the market and what we were looking for. A smart and upfront agent. Would use her again and will refer friends to her. Highest recommendation.
