From the credit team who help me get my scores up to Mike to Sarah a great team
To My Fellow Vets-I've had mixed results on dealing with the Veterans Administration on just about anything. They have a long way to go to earning my trust and respect as far as my rights under the GI Bill (Vietnam era). However, Veterans United (VU) has figured out precisely how to manage the VA Loan Guarantee Program for us. They've not only made it easier, but they know that us vets want to know how things are supposed to proceed, why we are being asked for this and that, how the logic of the process plays out, etc. Then they give us a set of videos that covers everything (on a white board no less), they give us a document management portal that also includes progress reports and they give us REAL HUMAN staff to interact with electronically or on the phone.As I went through the process I realized one key revelation: if I were to develop a home buying and mortgage service for US veterans, I would do it EXACTLY how Veteran's United has. Period. Thanks.
The home buying process couldn’t be easier with VU. Thoroughly enjoyed working with everyone I interacted with from the start. Thank you VU!
Throughout the process, she anticipated every variable and thoughtfully addressed it... Between Katie and her assistant, Patty, I was advised of every step in a timely manner.... They make a great team!
Veterans United is top notch. They continually helped us understand where we were through the whole process. Even though it took us a long time to find the right home for us, they tirelessly stuck with it until the job was done. I would not hesitate to recommend VU to anyone.
Ginny Young is TOP NOTCH. She knows the business and can explain anything in a clear and precise way so that it is understood the first time; she will continue the communication until you are comfortable with the VA Loan Process.
Do not buy through this lender.
Response from Veterans United
William, we value your feedback. A member of our Client Advocate team is available to speak with you, and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Taylor and the Veterans United Team are very professional. They make you feel very comfortable and will go to the end of the earth to make sure you have what you need. Responds within a timely manner with anything. Very professional and awesome group of people.
Highly recommend Veteran United for any veteran looking to buy a home. The website portal they set up made it very easy to complete all the paperwork.
Cameron and Katie were the best. Thanks for making this so easy and enjoyable.
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Veterans United is amazing!! Extremely helpful and available staff!
Everyone from the loan and lighthouse team to my realtor Tori were outstanding and would get my recommendation for my friends seeking a home.
