Thank you for everything that this team has done for two old people moving closer to our kids.
VU was recommended to me by one of my co workers because I was having difficulty finding a lender. From the moment I signed up I had an outstanding experience with everyone on my team. They never left me unheard even if I had stupid or repetitive questions for something I didn’t understand.I would recommend VU time and time again.
Everyone was great to work with and the home buying process was made so much easier because of everyone. Thanks so much!
The beginning was great. Everything moves so quickly but towards the end, my team lost all contact with me for 2 to 3 weeks. I left messages emails. They said my file got erased and they had no way to contact me the date of closing, but still documents also weren’t filled out properly, the ones that were filled out we weren’t 100% accurate and it made it a complete mess. Very stressful towards the end and closing day
Response from Veterans United
We are thrilled that you were off to a strong start Brian, but certainly disappointed to hear that was not the overall experience. Thank you for this feedback. A member of our Client Advocate Team has left you a message for additional details. We understand how the home buying process can get stressful, especially when documents are needing to be reviewed and balanced. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
phenomenal team. the ‘96 Chicago Bulls couldn’t even compete with them!
Considering the work that goes into buying a house. This team was awesome. They did all the work.
Nonetheless, the whole team made my 1st time home buying experience great. Tim definitely went the extra mile for me. I would not have made it through the process without him and his professionalism and his dedication.
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Aside from Veterans United this was a challenging process. Derek and Alyssa were the most reliable of everyone involved! When a hurdle arose, they were rock solid in supporting us pass them. I am so glad thew were on my team!
LOVED my whole team!
We love & trust Joel Smith. We have worked with him for three closings over the years.
Again, Devin was the reason we got VU. And probably the reason we will refi with VU.
The entire team with exultant
Overall experience was very disappointing. Lack of communication with the loan team, hard to reach at time and repetitive document request. Closing day was delayed by 2 days.
Response from Veterans United
Thank you for speaking with one of our client advocates Alex. We were disappointed to hear that your experience did not match your expectations for the process. Ordering 3rd party items in a timely manner is something we take seriously and actively work to ensure, knowing that there can be tight turn times. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Hanna and the team were AMAZING! They made purchasing our home a great experience by creating a welcoming atmosphere and having great communication throughout the whole process. We all worked as a team and if we ever purchase another home in the future I already have Hanna’s number saved in my contacts so she’s just a click away. We recommend Hanna and Veterans united ONE HUNDRED PERCENT.
