Being that everyone is working remotely the fact that no one can pick up the phone and talk to me was very disappointing. Everyone wants to sit behind the keyboard and that is probably why I will never get a loan from your bank again and will not recommend you to anyone I will be sharing my experience on social media with dissatisfaction. If anyone actually reads this and would like to reach out to me feel free to contact me at +13157292448.
Response from Veterans United
David, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service. It is always our goal to strive for improvements and acknowledge any mistakes made along the way. Thank you for taking the time to discuss your experience with a member of our client advocate team. And thank you for your service.
Outstanding experience overall
My loan officers were very knowledgeable and helpful it was an eye opening experience since I've never owned a home, I really liked the fact that it didn't take a long time from start to finish and yes I would highly recommend veterans United to other veterans.
The best! Cody, Trenton, Reece, and Corey worked together seamlessly to get the job done! I hope to work with them again in the future!
Veterans United is with you every step of the way they help you work through every document every step of the process always available when you need them
I was only looking to see what I would qualify for when I did my application. I did not plan to start looking at houses for another 9 months, so I could continue building my credit. I explained that when VU called. She was not pushy at all, she Wa very polite. The lady explained the process and gave me tips for helping me to build my credit. After speaking to Veteran's United, the process seemed so simple, that I decided to start looking early. I glad I did too, because Ben Long's team was great to work with.
Due to not being offered a final walk through we did not have a chance to find water damage on ceilings and the trash and various things the home owner left behind. I’m very upset with all of this and I will be in contact with va.
Response from Veterans United
Keith, We understand your frustration on this matter and thank you for inviting us to learn more. Veterans United as a lender is not involved with the final walkthroughs and conditions of the home. Veterans Affairs set the guidelines that we must follow. You may need to reach out to your real estate agent to address these matters mentioned. We thank you for your service and please let us know how we can assist you further.
I should have taken advantage of my VA mortgage much sooner, Veterans United is the best home mortgage experience I have ever had, they found some credit issues I did not know about and helped me fix them. I was approved and funded in less that 45 days, unbelievable. The customer service team I had was so helpful and accommodating I can’t thank them enough. This might be my last home purchase but if not I will use them again. Christie, Jeff thank you for everything.
I was not aware of this lending source and was very impressed by the video lessons and how your representatives were so helpful in answering ALL my questions. They taught me well in how to prepare to purchase a home.I loved that I was honored and appreciated as a veteran. All of the sources I was referred to also treated me well in that respect as well. I was honored in how they served me in helping me be a great buyer! (If those two words can go together)The sources that I was referred to all the way through the process were A+ services, from the realtor agency, the inspector, the appraiser, the concierge services, everyone. I was blessed coming in and blessed going out. Thank you Veterans United Team.
The whole team at Veterans did a great job Nicole, Lee, Amanda and Emma
If you are thinking of getting a home loan you couldn't ask for anyone better than Matt Lucas and hos team. They will expertly guide you through the process answer your questions and do everything to help you. They are, in my opinion, the BEST!!!!!!!!
Top of the line service with exceptional customer service. All agents are extremely helpful, super knowledgeable, Very profesional, courteous, and personable. We will absolutely look to work with Veterans United again in the future.
Ready to see for yourself?
Experience first-hand why 378,412 homeowners give us a perfect score!
I enjoy working with the veterans united team.every thing went smoothly.and I close on time.thanks alot.
went well
I would highly recommend Chris Holdman to anyone applying for a VA loan, he had a lot of patience with my situation, again thank you Chris.
I have used Veterans United previously so my expectations were high. I, like most consumers have be inundated with mail offers to lower my interest rate and get massive returns. So I decided to call Veterans United and talk with my previous Loan officer, but she was promoted. Nonetheless she texted me and told me Casey will reach out to me. He did and said I needed to wait a little longer per VA regulations and he would follow up with me in a few months in which he did and the process started again. Extremely happy with Veterans United. Thank you
