The staff was very friendly and helpful. The loan process went very well.
The best thing about these guys I found is they have structure. It's all labeled and given to you in a challenging but manageable tasks. Any questions? a phone call, an e mail, even a text, will get a response. The support is amazing. These tasks eventually come to an end and it's done. You're a homeowner. I now have a Legacy for my kids.
As a veteran I felt very appreciated and attended to. I would highly recommend!
This was our First time buying a house . It’s started off ok, but became a nightmare, with the biggest problem of no communication . We would get all of the paper work they needed either that same day, or the next day. So our part was good . It was their problem with no communication between all that was handling except for one person that worked for the underwriters. This person’s name is Nate. He was the only one that communicated with me more than the other person did. If he couldn’t answer the question he would tell me to get ahold of my loan officer Caleb.. There was so much problems that came up that never should have if only questions were answered. Total nightmare that seemed like it would never end . We were buying this house from our son, which has caused stress and hardship with all party’s involved. It was causing problems with him because he was trying to buy another house. They changed our closing date so many times we lost count. All because they could not get things straight on there end. My husbands company kept him close so he would be here but because of the continued changing of the closing date he had to go to work. Then when we finally got a closing date more crap happened with the title company that also became a nightmare. None of this should have ever happened if people would just answer questions, emails , and messages. Fees and closing cost is another thing that is unreal. Here is an example,( my son took out a loan on a home that was a little over Double what our loan was and his closing cost was just a little over half of what ours was.). Explain that one to me.
Response from Veterans United
Samuel, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I really felt like I was in good hands from the first conversation with my loan officer. John was very easy to work with and the whole process with Veterans United was straightforward. Would definitely recommend to anyone considering a VA loan.
Should have done more research before choosing o Veterans United....they didn't seem to have my best interest in mind....only money.
Response from Veterans United
Worthum, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. Our main goal is to serve our veterans using the VA home loan. We strive to assist our veterans in this fashion and have all of our client's best interests at heart. We thank you for your service and thank you for choosing Veterans United.
Veterans United really handled so much for me, I can’t believe I’m sitting in my own house right now, this fast. People called me, I didn’t have to figure it out on my own. I had an entire team in no time! I’m so glad we used Veterans United!
I am so glad I called to see if I could qualify! Right now I am responding to this survey from the comfort of my new wonderful home thanks to Vets United!!
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Kayla prewitt was great toward me and my extended family
Easiest loan process we have ever experienced.
Thank each of you for your hard work and professionalism.
Thanks Robert!
