Veterans United Home Loans as a business isn’t horrible and I like the electronic signatures, being able to read documents and upload to VU. However, Brad Cone is by far the worst loan officer I have ever had to deal with and for that, I will never return.
Response from Veterans United
Jarad, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to you for more information and looking for ways we can improve. Please let us know how we can assist you further. Thank you for your service.
Kelly did a excellent job. Kelly help me throughout the process. She is professional, kind, intelligent?, hardworking, and provide good service to all active, reserve, retired and veterans. Kelly explain everything for me and made the process easy. She is a good loan officer, and I do recommend she be promote to higher level position. With her experience and expertise, she made my life easy to help me through the process to purchase my first home. Kelly, I want to thank you so much for everything. I will keep in touch. Thank you Kelly and excellent job.
Nick, Rebecca and Tahliya was amazing to work with and made my dream of owning a home a reality.
Veterans United truly goes above and beyond for their customers. We originally went with Veterans United for the purchase of our home and just refinanced with them as well. Nothing but the best to say about everyone we worked with! Our entire loan team made our home buying experience terrific! The entire process was seamless and easy!! Thanks again Veterans United for making our dreams of owning our own home a reality!!
I was a First time home buyer and I was grateful to have Maryann Garcia, Mystle Schellhorn, and Jamie Roof from Veteran United on my team. They were extremely helpful and resourceful . They answered all my questions and kept me updated. I was able to tell they put their heart into their work and had my best interest in the home buying process. The online to do list made keeping track of my documents and updating any documents as fast as possible.
Veterans United cares about the vets and will do what it takes to earn your business, it is a great company. If you decide to give them a shot you will not be disappointed.
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Having Veterans United helping me with my first home, was an awesome experience.. I recommend every veteran take advantage of the outstanding service they provide.. I could not have did it alone, and am glad they were by my side...
Veteran United was so positive when it came to helping me I will recommend them to any
anyone who needs a home they were so outstanding in help me thanks a lot.
Overall we really are super happy with our home and have zero regrets!
I wouldn't think twice about recommending Veterans United. The process was very easy and not stressful one bit.
From the very beginning, Josh Schultz was always attentive to our needs regarding buying our first house! Even from over 6,000 miles away, Josh always kept myself and my fiance' informed with the loan process. The website used (My VU) is SO informative and easy to use. The website even kept us updated VIA email alerts for when needed items or to-do items popped up. Adrienne Smith also became involved with our loan process, and she was very helpful, just like Josh. It is clear that our team was very experienced and cared about making a stressful situation more than pleasant!
Our relator, Anna Vidal is absolutely AMAZING! We became very close during the home search. In the beginning, this was a new process for both me and my fiance', so we did a lot of scoping out the homes in the area, taking note of the price points and the locations/neighborhoods -- we scoped for a couple months (all of March and April). We were looking for homes in the 250k-350k range, but wanted something turn key, as we noticed the homes lower in our price range didn't have everything we were necessarily looking for. As our search progressed, Anna was able to know if a home would be a good fit for us and worth consideration. In a matter of 12 days, me and Anna looked (virtually and with a 13 hour time difference) at 16 different homes! We were meeting almost everyday! We had made offers on 4 other homes before we found OUR BEAUTIFUL HOME -- and we are so glad that we got the home that we did! The whole experience, given that we are on totally different sides of the planet and amidst a global pandemic which seemed to have an effect on how normal business is conducted, was just beyond amazing! Looking for the perfect home was always a pleasure with Anna. I really valued her opinion on each home that we looked at and her attention to details, and I am forever grateful for the HOURS upon HOURS that she took for helping me and Nate find our dream home. I couldn't have imagined this process with any other realtor, and I am so eager and excited to finally get back to the States and move into my new home, and greet Anna properly (even if we have to social distance!). Thanks so so much!
Thanks for helping us with our milestone of becoming homeowners!
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We would highly recommend Veterans United they made this process extremely easy and were very accommodating !
The process was very straightforward and the staff is very friendly and helpful. They were proactive and available through the whole process. The document presentation was easy to understand and very user friendly. I can't say enough good things about Veterans United.
Outstanding knowledgeable and friendly service very helpful and professional
Sam was amazing, stayed tied in the process, very communicative, and was available at all hours to included the weekend I signed the initial deal. He deserves a lot of credit, sorry he couldn’t close the deal.
