My closing day was a disaster which ended up being postponed till the next day due to insurance effective date being over a month old. There was a huge communication problem which resulted in having to reschedule the closing date. Everything should have been checked during the week prior to closing. All paper work and forms should be reviewed with enough time to correct a problem. But the morning of closing day.
Response from Veterans United
Daniel, we are sorry to hear your closing day did not go as you planned it to go and that you felt rushed at the closing table. We would like to hear more about your loan process if are willing to share more information. We learn and grow by hearing our customer's voices. Please do not hesitate to reach out to your client advocate team at Veterans United. Thank you again for your service and for choosing Veterans United.
The only problem I had with the whole process was the 5 time Veterans United did a hard pull on my credit. Brought the score down to an unacceptable number
I spent 20 years running customer service centers around the country. Veterans United & Steve Brockman are Tier 1 all the way. Steve was great with everything. His email, text, phone calls helped smooth the process and answer all my questions through the home loan process. Thank you Steve for all your help.
This was the easiest, smoothest home buying experience we have ever had, these guys rock
VU has a new fan--well done!
All around, I will and have been telling every vet that I run into about my positive experience buying my home.
It seems you have a good system. Except for Joel getting impatient and sarcastic with me, and Megan never ever talking to me, everything else was practically smooth sailing. Everyone in your team should understand that a first time buyer might be more challenging than others. We require a lot more explaining, guidance, even pampering. I do it in my job all the time with my customers, when they do not understand what they need. Customer service, as I understand and saw, is the core of your group. If someone's personal issues is going to interfere with giving your guests the best possible service, that person should not be working directly with people.
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Veterans United is the best!
Thanks Rick, Brittani...Lily...and Shay!!!
The process of obtaining the loan and the agent finding us the home that we wanted was really smooth. :)
Our experience working with Veterans United through both the initial mortgage process in 2019 and refinance in 2020 was very, very positive!! Our elderly father and former Marine is very happy in his new home thanks to Veterans United. We can't thank you enough!
Would recommend Veterans United hands down over any other lender. This is their bread and butter and they are great at what they do.
This was a stress free and efficient process. Clear and concise communication, great follow up, and professional service every step of the way! Highly recommend!
The whole process was most frustrating. I had far more difficulty with a veterans mortgage than with any other mortgage organization that I have every worked with.
Response from Veterans United
Frances, thank you for taking the time to share your honest voice on how your recent loan experience had gone. We would like to hear more information if you would choose to share. Please do not hesitate to contact our client advocate department. Learning from your experience will help assist future veterans. Stress and frustrations do happen occasionally in the loan process and we would like to share that frustration with you. Thank you again for your service and thank you for choosing Veterans United.
Working with our Loan Officer, Logan Kadolph at Veterans United was the smoothest and comfortable experience my husband and I ever had in processing a VA loan to purchase our retirement house in the MidWest. Veterans United gave us access to a Real Estate Agent, Concierge, Loan Coordinator, Lawyer and also the ability to decide where in the United States you which to purchase your home to get you the best Loan Officer in that area. They have licensed Loan Officers anywhere you want to live and if you change your mind to look elsewhere they will automatically switch you to loan officer which is licensed in that State. They have everything available for you and all you have to do is ask and go through the process. My husband and I recommend them highly. Lydia and Dana Rush
I would recommend VU 1000 times over.
