Brad was great. He responded quickly and kept me in the loop at the beginning. The back end of the process was frustrating. I didn’t hear from a processor or underwriter the entire time and was not told upfront that the process could take 60-90 days. My rate was locked without speaking to me first verbally, then I was called after to make sure it was ok basically. Furthermore the rate was extended over and over after 45 days. Luckily we didn’t have a fee, but I was not notified when disclosures were sent except by the automatic email. Upfront explanations of disclosures and an acknowledgment that it was going to take several months would have been ideal. No one went over the CD with me at all. Brad was super helpful but after entering processing it was a guessing game. I was told it was a processor change error then title. I had all of my documents in day one and signed all disclosures day one. I the communication from Veteran’s United as a whole was lacking. Brad should not be judged on this survey, everyone on the back end should. Overall it was fine. I like my rate and am happy it finally closed and I’m off the guessing game rollercoaster.
Response from Veterans United
Adrian, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has helped you gain knowledge on this issue.
Stayed very connect every step and provided every answer and guidance to my questions.
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Veterans United made this such an easy process and worked hard to see that we got the best rate possible.
Veteran’s United is a great company to work with when getting a home loan by veterans. They know about all the paperwork that Veteran’s have and the parts of it that we needed to give copies of and it was very easy for me to upload the required copies to Veteran’s United.
Top notch organization!!! I higher recommend to any veteran.
The whole process was painless for me thanks a million, until next Semper Fi......
Great company supporting us!!
Very excellent service and timely. Ty once again
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