Great service, Helpful staff. Fast and stress free process.
With Veterans United, you’re in good hands. They will ensure you get your loan with a competitive interest rate. I highly recommend them to anyone who is eligible and is looking to purchase a house.
This was the most pleasant experience I've had dealing with home loans and refi's. From start to "money in the bank" was less than a month, due mainly to VU service agent Kyle Baker...thanks.
The entire process was very simple and expedited. It was a stress free experience which I greatly appreciated.
Veterans United literally every step of the way has been upfront, honest and professional. They make sure every step and facet of the home buying process is as smooth as possible. My loan officer Mike and real estate agent Carrie are the best in the business
The best customer service and people you could ask for.
Bill and Abby stuck with my family through everything. The uploading of documents and communication link was fantastic. I wouldn't want to go anywhere else to buy a home. Thank you guy!
Veterans United is the second home loan company we’ve worked with. Our first experience was with another big name military lender. Through every step of the process I wished VU was the only company we’ve worked with. You won’t find a more personal experience. We highly recommend VU to any first time or repeat buyer. We know who our first call will be for our next home.
Could not say one bad thing about this team. They made it so easy to communicate with them and any questions and concerns were dealt with immediately.
All the VU personnel we dwelt with were very professional and courteous!
I was impressed with Veterans United and I think this is a great example of picking one thing and mastering it. Veterans United knows VA Loans and the process in and out. I would do it with them again.
I had an amazing team to work with. At times it didn't seem like we would get things done or things wouldn't get done on time but everyone was a professional and wanted to help us get into our new home. I hope everyone gets a team like we had.
VU provides excellent customer service making things much easier during the home buying process. You will receive personalized service, meaning they actually know your name and your family not like many when your just a number.
The process is long and tedious but well worth it.
The appraiser that was assigned to us was atrocious and that is putting it nicely. He cost us 2 weeks delay as well as more money in all of his mistakes he made. His square footage measurement for the home was off by 300sq ft. He never called the builder to verify his square footage resulting in an under appraisal of 23000 dollars. When he realized his mistake he only came up 5000 dollars on the appraisal. He refused to correct his mistakes until he came back from vacation and then on closing day he set us back an hour and a half in closing because he put the wrong lot number on the paper work and when they tried to call him to get it corrected he wouldn't answer his phone. Yes we can seriously say this was not a good experience for us at all!
Response from Veterans United
Hi Matthew, we appreciate hearing from you. As we have previously discussed, the VA appraiser is managed directly by the Department of Veterans Affairs. We do not have direct control over third-party actions, and we understand how important it is to discuss these scenarios. It is our hope you'll enjoy your new home, and that our explanations have been helpful.
The Veterans United team was super helpful when I had questions. They process everything quickly, even when you pester them.Thank you to the Veterans United team for their outstanding work and help.
Veterans United is a great company! Thank you for helping us buy our new home!!!
Jodi and Kat were a big help in the process. All information was upfront and we were updated on all aspects of the process from start to finish..
Having worked in the mortgage industry for 20+ years, our experience with Veterans United has been by far the best.
The whole process with Veterans United was smooth and the staff is extremely professional and working for you and your best interest.
