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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

417,115

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

A huge thank you to Steve, Codi, and Andrew. They made the entire experience seem easy, providing quick responses, making esoteric information comprehensible, and easing anxious hearts/minds. Truly a sharp team, and great outfit. Solid work Veterans United we love the new home!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

2.5 out of 5 Stars
Would Recommend

Just wish they be upfront with closing cost with my last va loan it was included in the loan. My last home I paid 215,000 asking price was 230,000. There was no extra fee or bumping up interest rates or price for it to be covered.

Response from Veterans United

Hello Megan, we learn the most when we listen to customers and improve the home buying experience. We realize that every situation is unique, and we have steps in place to outline costs early and often. We are sorry that you felt this aspect could have been handled better, and we are available to discuss this with you if you would like to contact our Client Advocate team.

5 out of 5 Stars
Would Recommend
headshot image of James Walrod

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to any veteran who needs a home refinance to have money to do work on your home or pay Bill's. We were impressed with their professionalism and willingness to work with us to get the loan completed quickly. They set closing sooner than we expected and everything was done in the allotted time.

headshot image of Brian Jahnsen

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

WOW! I thought buying a home was a hard and tedious process. Veterans United and their team of specialist walked me through the entire experience. As a veteran I was treated with the utmost respect. I viewed realtors and loan officers as vultures, only wanting your money. Kendra, Luke and Jake quickly vanquished that thought. The team held my hand and every time I became nervous they were there to reassure me. I experienced a problem with my taxes and the they worked all day to correct the problem. I had to do a little bit of running around, but it was fun being a part of the team. I would recommend Veterans United to any Veteran looking to buy a home.

headshot image of Kendra Ford

Loan Officer: Kendra Ford

NMLS# 1145504

5 out of 5 Stars
Would Recommend
headshot image of Billy Watkins

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

I would recommend Veterans United for all veterans. From the first time homebuyers seminar to the day I got my house keys, everythyng was explain to me step by step. I was able to close in little time and there was no surprises. Shawn, his team and the recommended experts made this process really simple. As a first time home buyer, I heard all kinds of rumors about the homebuying process but Veterans United were always there to clarify my questions. Thank you Shawn, Janice, Jaime and everybody involved in my homebuying experience.

headshot image of Shawn Workman

Loan Officer: Shawn Workman

NMLS# 169957

5 out of 5 Stars
Would Recommend

Compared to my last purchase, I would say this was by far the easiest home purchase ever. My team worked so hard, and were amazing through the whole process. They were ON TOP OF EVERYTHING! They could not have done a better job! Highly recommend them! And should I ever need to purchase again I will gladly and with out hesitation, be using Veterans United.

headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Our initial home loan was with Veteran’s United and we came away with a great experience. Our streamline refinance was handled with the same high level of professionalism and courtesy. I could not speak any higher of them.

headshot image of Doug Brady

Loan Officer: Doug Brady

NMLS# 863095

5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Veterans United did an outstanding job with my home loan. From start to finish they were always there for me should I have any questions. Because they were always available to answer the phone when I called (or returned calls very quickly), both Kris Carmichael and Kathy Monnig made me feel like I was their ONLY client, even though I'm sure they had multiple clients going through the same process. I would definitely recommend VU to anyone who is looking for a home loan! Thanks Veterans United!

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

Robert was awesome and provided feedback to all my questions in a timely manner!

headshot image of Robert Freeman

Loan Officer: Robert Freeman

NMLS# 1783680

5 out of 5 Stars
Would Recommend
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

The folks working at Veterans United are professional and very friendly. They made using Veterans United a pleasure . They really care about getting the loan done. I would certainly recommend them to all.

headshot image of Mitch Casteel

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Great to work with, made the process really easy. Would definitely work with them again.

headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

This is the second time that I have used VU and John Parker is the reason I came back. He is the most professional and thorough loan specialist that I have ever dealt with. I was able to close on time and without any hiccups. He was very clear with the terms of the loan and answered all questions to my satisfaction. He was always available if myself or my agent had questions and I will call him again when I buy my next property.

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend
headshot image of Mike Dianics

Loan Officer: Mike Dianics

NMLS# 910759

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4 out of 5 Stars
Would Recommend
headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

This has been my first home buying experience and I cant be more appreciative and grateful of my team in Veterans United. Since the beginning I felt I was genuinely being taken care off, step by step. The ease of the process and the attention given to me was more than incredible and fun. Today I enjoy my dream Home thanks to Veterans United.

headshot image of Matthew Czerwonka

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Hard to imagine a better service

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

I've never had a loan/refinance processing team work so proactively to keep me informed and to let me know if there was a document I needed to sign or a questionnaire I need to answer. And they turned the paperwork around very quickly if we made a change in the numbers.

headshot image of Matt Lucas

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Jake Kraft

Loan Officer: Jake Kraft

NMLS# 1223553

4 out of 5 Stars
Would Recommend
headshot image of Erich Arvidson

Loan Officer: Erich Arvidson

NMLS# 1121309

5 out of 5 Stars
Would Recommend
headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend
headshot image of Bill Bales

Loan Officer: Bill Bales

NMLS# 1050803

More Reviews

See all 417,115 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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