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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

419,634

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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5 out of 5 Stars
Would Recommend

Excellent service. They make the experience really personal and get you answers to all of your questions remarkably quick.

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

I have financed and refinanced many properties through multiple mortgage companies. Veterans United has been the best I have used. Since I have never used my veterans benefits over the many years i have been eligible (USMC 1966) I decided to give it a try. I did research and found that Veterans United was highly rated so I gave them a call. I am very happy I chose them and I now know why they are rated so high. Thank You Veterans United Home Loans.

headshot image of Adam Crutchfield

Loan Officer: Adam Crutchfield

NMLS# 839679

4 out of 5 Stars
Would Recommend
headshot image of Joe Newberry

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend
headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

I went into this with a fair amount of trepidation and uncertainty, especially with all things involving the VA. Everyone involved made the process incredibly seamless and easy. I felt that I was in good hands the entire time and appreciate all the help I received.

headshot image of Steve Staszcuk

Loan Officer: Steve Staszcuk

NMLS# 42811

5 out of 5 Stars
Would Recommend
headshot image of Callahan Thompson

Loan Officer: Callahan Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

Our friends recommended VU to us 3 years ago. We had started the process, but was then blindsided with a two year overseas duty. When we arrived back to the US and VU just picked up where we had left off. Our VU rep, and recommended real estate agent, had us in a home before our furniture bad even arrived from overseas. It should also be said that we got the home WITH NOTHING TO PAY AT CLOSING!!! We could not be happier!

headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Jeannette Klein

Loan Officer: Jeannette Klein

NMLS# 492912

5 out of 5 Stars
Would Recommend

The process was very simple! Veterans United definitely makes the process very simple! I don’t think anyone could do it better!

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Kris from veteran United is also an outstanding employee

headshot image of Nathan Bryant

Loan Officer: Nathan Bryant

NMLS# 1362262

5 out of 5 Stars
Would Recommend

I would work with Jake and veterans united again. They were all very helpful, they all worked quickly and communicated with me easily throughout the whole process.

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

1.5 out of 5 Stars

All of the extra time and information that was needed to get this loan made me and my wife stressed and it caused a few fights along the way. I felt sick at times due to the stress. When we finally were able to close on the house i did not feel excitement only relief. Also there were times i felt we wouldn't get the house.

Response from Veterans United

Jason, we are so sorry to hear your home purchase was stressful for you! While purchasing a home can be stressful, we do our best to alleviate that stress with knowledge and communication. Each home purchase is different and we'd like to hear more about your personal experience. Please reach out to our Client Advocate team if you are willing to share more. We take all our comments seriously and use them to improve our service and our company.

5 out of 5 Stars
Would Recommend
headshot image of Larry McGallagher

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

Samantha Boman was also very supportive and helpful we could not ask for a better team!!! We thank you so much!

headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend

This was our second time using VU & I will always recommend them to my fellow vets. Professionalism and dedication to our community is always at the forefront of their objectives which leads to an amazing and successful transaction.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

4.5 out of 5 Stars
Would Recommend

Even though the experience was tedious, it was what I expected. My loan officer and underwriter were extremely professional and tried to make the process as smooth as possible. I would recommend Veterans United to any fellow Veteran.

headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Painless and comprehensive.

headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
headshot image of Dan Kelley

Loan Officer: Dan Kelley

NMLS# 976450

5 out of 5 Stars
Would Recommend

Great experience!!

headshot image of Jeremy Carver

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

i I recommend them highly

headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Crystal Washington

Loan Officer: Crystal Washington

NMLS# 1588494

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Wilder

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

Easiest process ever, like learning to ride a bike.

headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend
headshot image of Alice Schneider

Loan Officer: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

0.5 out of 5 Stars

Shop around and find a different loan company that is truly invested in veterans. This is my third mortgage and this is the worst experience I have had when buying a home. I only went with this company because they approved for the most amount. If I could've walked away and went with another company with out losing thousands of dollars I would have. You receive a cheesy gift home coming gift that says pizza on us. Well the pizza isn't on them because it is a pan and an oven mitt, you still have to buy own pizza. The gift sums up the whole experience with this company.

Response from Veterans United

Angela, we're sorry if you felt your home buying experience was a difficult one. Every purchase is different, but we strive to make sure to prepare Veterans for what is to come when buying a home. We'd like to hear more details from you if you would like to share. We use all feedback to better ourselves for our Veterans. Please reach out to our Client Advocate team if you are interested in providing any additional details.

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars
Would Recommend

Any Veteran needing the most pleasant folks to work with I would say to you; Veterans United will make your experience well worth your while!!

headshot image of Kelly Stephens

Loan Officer: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
Would Recommend

Very simple process. These are the experts on VA loans.

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

More Reviews

See all 419,634 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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