This survey could have gone drastically different. The main reason this is a 10 is only due to Laura. This survey would have been a 0 or 1 with a strong emphasis on never recommending to friends if we only dealt with Laura's team member Kelly. Communication was poor, phone calls were rarely returned, emails asking for specific responses confirming receipt of items were never responded too. Issues that came up with VA COE's were not notified to us until 2 weeks after the VA responded Veterans United with the additional items request. This was our second time using Veterans United and we went with you guys again because our first experience with Laura and her prior team was phenomenal. Again, I want to stress that because of Laura stepping in, we highly rate you guys once more, but only because of her efforts.
They went over everything that we needed to know when entering the contract. Easy to get in touch with and answered all questions no matter how trivial.
Travis Ward and his team were remarkable, I didn't have any worries or concerns as this was my first home purchase. Travis and Austin are very knowledgeable and will take the time to explain every line item if you need them to. They are a great team and I don't think anyone could have been any greater.
If you have the desire to own your own home, Veterans United has the staff and experience in making that happen. From free credit repair services, experienced loan officers, and team members that walk you through each step of the way. Top shelf experience.
VU is amazing. They helped me get a home in record time so my family could have a home to come to.
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First home buying experience and it was a big help that I stayed with them will be coming back if I ever decide to buy another home.
We are so happy we chose Veterans United. The process was quick and reasonable. We are now able to start a new life in our new home.
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Experience first-hand why 331,617 homeowners give us a perfect score!
if you are a veteran seeking a VA loan, Veteran's United is the lender that is knowledgeable and professional in these loans.
I was a bit apprehensive about getting a VA loan, especially with it being my first time buying a house. However, Chris’ team lives up to every expectation that I had going forward from a recommendation by my buddy. They made me feel very comfortable and were extremely knowledgeable about any topic I could come up with. I didn’t have to reintroduce myself to anyone or have to restate my intentions in searching for a home, and they weren’t super buggy when I wasn’t able to get back to them right away. All in all, I felt like they were there for me exactly when I needed them to be!
Be thorough in asking questions. Know what fees you're going to pay! I was misled and almost couldnt buy my house because of the "origination fee" and a few other things. They did approve me after I was denied elsewhere so for that reason they were fabulous
Response from Veterans United
Michael, we are very sorry if there were any misunderstanding with fees or any paperwork. Asking questions is always great advice. We're very excited to know you were able to purchase your dream home!
