I recommend this company, but if you receive Lynn Heath as your loan coordinator I would request someone else before it’s too late. The company is great benefits, but your loan team can make or break your experience. My experience was a lot more stressful and hectic than it needed to be. Communication was poor if there even was any at all. I had to call customer service 2 separate times to complain just to get my loan team to do their job. I would ask questions and not get answers, or get incorrect answers. My team made me feel like I was a bother to them on many occasions. They made mistakes that I had to spend hours fixing. If you’re going to use this company, make sure you learn about your loan team first and read reviews on the members.
Response from Veterans United
Kelly, we want to thank you for your honest feedback on your experience with Veterans United. We know that the loan process can be at times very stressful and that communication is a vital key. We will always strive to keep that door open to any and all questions that the client may have. If you would like to discuss further your experience, please reach out to your Client Advocate team at Veterans United. We thank you for your service and for choosing Veterans United.
I honestly cannot put into words what the Veterans United team did for me, or how stress free they made this home buying process. Kristy, Crystal, Rob and Kelly, I just want to say Thank you.
Samanatha Horward and Amory'e Curtis were awesome. Very helpful and understanding.
The whole process was a comandable experience.
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Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
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Experience first-hand why 357,450 homeowners give us a perfect score!
Overall everything went okay, but if I wasn't ready with a contingency plan things could have gone very wrong.
We waited very long to purchase a home of our own....rented for many many years. The process can be intimidating on so many levels. It’s important to work with people who you can trust and who will guide you based on what is best for you and your family. I’m so thankful for Mitch, Jessica, and team!
Honestly an amazing team and group of people. I couldn’t have chosen a better way to go with my home loan and process. I highly recommend them, and I cannot say enough good things about them. Thank you!!
Veteran's United made the refinance process so easy. I couldn't have asked for a better team.
