With so many lenders out there today, we are so glad we chose Veterans United Home Loans. Our first experience with them 5 years ago to purchase our home was next to none in the customer service department. This time around during a refinance they were outstanding in walking us through a process we had never been through before. I recommend using Veterans United if you want an awesome experience that includes kindness, knowledge, and personable professional customer service.
My only complaint with Veterans United is the slow response time on Sundays. Otherwise they were very responsive, helpful, and overall pleasant to work with!
Shay Goodman, our Loan Coordinator was amazing, I highly doubt out home would have closed on time if not for her. Both Rick and Lily were awful to work with and I had to track them down several times to get things done. Lily also gave us bad information that ended up costing us several thousand dollars. Our realtor even reached out to Lily to verify the information, because she felt it was wrong, and Lily maintained that the information was correct. It was not! I am highly irritated about how we were communicated with by our loan officer and his assistant. Based upon the reviews for Rick Bridgeman, I can assure you his communication skills are far form excellent.
Response from Veterans United
Brandon, thank you for sharing this honest review. We apologize that our service did not provide the experience you expected throughout the process. We strive to have our loan teams knowledgeable with great communication skills. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
They worked very hard with getting us in the home we love. They are the best. I recommend anyone looking to purchase a home to get in touch with Veterans United and Craigs team.
Rob Hegstrom was extremely patient throughout the entire process. Loved that he communicated very well and was prompt to respond. Thank you so much for your kindness! #ProudVeteranHomeowner
Thank you! Please help us win that $75,000.00 give away. We just love you guys!
Veterans United is a out of this league organization. They provided sound advice and kept me up to date in every step of the process. I would recommend them to any veteran that is looking to buy a house! Thank you.
quick and easy
DONT USE ANYONE ELSE!!!!!
I would recommend Veterans United to anyone. Everyone knows the loan process is a long, time consuming process and they made it easy and quick.
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Whitney and her team were the very best. They were there answering questions before we knew what to ask. Great team. Their service was top notch.
The overall experience was bewildering at first but toward the end it got to be better and I was glad when I was done
Too much paperwork involved.
