Our experience with Veterans United was unfortunately not a good one. We were provided inaccurate information on our disclosures, we were told that we would receive a phone call before the end of the business day and didn't receive a call for 4 days (and the person did not answer the phone or return messages that were left), and even though we provided a contract that had a closing date on it, Veterans United did not meet the closing date and made no attempt to let us know that more time was needed. It seemed that the people working in parallel--the loan specialist, processor, underwriter, etc. were not communicating with each other at all. Our experience was that the company was not very professional, lacked organization, and had poor customer service.
Response from Veterans United
Sedrick, we would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. We take surveys like this very seriously and would like to assist you further. We thank you and thank you for your service
You will not find a better organization to work with. The process is made easy and they keep you in the loop throughout. At no time will you feel like you don't know what's going on. I will use them and recommend them every time, because it doesn't get any easier; I can tell you from experience, because Shawn has been my Loan Officer for the second time.
I loved working with Stefanie and Veteran’s United. They made the process as seamless as possible for us as homebuyers as well as worked with me to build my credit as I previously had none. I highly recommend this company for veterans!
Your Veterans United team is there support you every step of the way. Do your homework and have readily accessible all any documentation to give them a clear picture of your financial story. They are friendly, the portal is user friendly and they will go through lengths to make sure you get the best service and loan possible.
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Experience first-hand why 361,311 homeowners give us a perfect score!
I was unaware of this opportunity and this loan officer walked me through every step of the way.
Veterans United was easy to work with and hassle free.
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Experience first-hand why 361,311 homeowners give us a perfect score!
Was quick and easy, not the best communication at times regarding the loan, was knowledgable about the things going on
Response from Veterans United
Ryan, thank you for allowing us to have some incite on your recent loan experience. We agree that the loan process can be confusing and stressful at times and that communication is vital for all parties involved. Although we can not change what had happened, we will use this survey for our training and informing our loan teams on how communication is key. We thank you for your service and thank you for choosing Veterans United.
Having this as my second home buying experience, I’d say that this process and experience was significantly better than my first and I really appreciate Terry and his team for all their hard work. Look forward to working with you all in the future!
