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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

419,631

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 419,631 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

They do exceptional work to get your loan thru and they stay right with you thru the whole process.

headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend
headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

4.5 out of 5 Stars
Would Recommend
headshot image of Shannon Workman

Loan Officer: Shannon Workman

NMLS# 213668

5 out of 5 Stars
Would Recommend

My experience was awesome! I was so satisfied with all of your representatives that I didn't ever have to pursue a 2nd opinion to see if I could get a better deal. Once you recognize outstanding customer service, it could only get better and that is exactly what happened in my case. Thank you so much!

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

AWESOME TO WORK WITH. HE WAS VERY HELPFUL WITH ALL THAT CONCERNED ME AND THE PROCESS.

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Do not hesitate to use Veterans home united for your VA loan

headshot image of Hayden Grant

Loan Officer: Hayden Grant

NMLS# 1028340

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Josh Stack

Loan Officer: Josh Stack

NMLS# 1368665

4.5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
headshot image of Craig Patenaude

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend
headshot image of Steve Staszcuk

Loan Officer: Steve Staszcuk

NMLS# 42811

3 out of 5 Stars

Definitely my last time working with Veterans United. I will work locally next time.

Response from Veterans United

Doug, we are sorry that we did not deliver a better experience for you. If you are willing, please consider contacting a member of our Client Advocate team so that we can learn more from you. Thank you for letting us know how you feel about the experience.

5 out of 5 Stars
Would Recommend
headshot image of Kimberly El-Darrat

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Scott Beasley

Loan Officer: Scott Beasley

NMLS# 1249858

0.5 out of 5 Stars

Communication was great up until receiving the pre-approval. After that, various emails and calls were made and there would be no response until 3 days after, half of the time no response at all. There were documents that were overlooked multiple times, causing us to scramble for them. There was no sense of urgency when it got close to closing time, and especially NO urgency after the closing date was missed. It felt like we were doing the jobs for everyone else. We will never use Veteran's United again. As a company who specializes in helping Veteran's, we did not feel helped or appreciated. Customer relations had to be contacts three times due to the lack of urgency, quality customer service, and communication from Crystal Remmel, Rick Bridgman, and Nyk Farris.

Response from Veterans United

Taylor, thank you for contacting our Client Advocate team when you first noticed the issue with communication. We are dedicated to making improvements to our service whenever necessary, and we apologize that you did not have a more positive experience. We value your input and will use this information to prevent problems in the future.

5 out of 5 Stars
Would Recommend

I can not express enough how satisfied I am with Veterans United. I am a first time home buyer and they made my home buying experience way easier than I anticipated. I would/will recommend Veterans United to anyone who is a veteran and wanting to buy a home home.

headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Great experience

headshot image of Jesse Francisco

Loan Officer: Jesse Francisco

NMLS# 1229823

5 out of 5 Stars
Would Recommend
headshot image of Nathan Corley

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Awesome lender to work with my lone proses went very smoth

headshot image of Jim High

Loan Officer: Jim High

NMLS# 1434955

5 out of 5 Stars
Would Recommend

Having bought my home without realtors involved on either side, Veterans United made the experience one that I never felt lost or confused. Quick response and patience is what I had with this team. I would recommend them to any one looking to buy a home.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

4.5 out of 5 Stars
Would Recommend

Veterans United was incredible from pre approval to closing. If your blessed to get Jeff Gordon in Missouri, your in great hands. Jeff and Ryan really knocked it out of the park. My agent even was amazed how responsive and reactive they were. Call them first you will not be disappointed.

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
headshot image of Dave Munns

Loan Officer: Dave Munns

NMLS# 859838

5 out of 5 Stars
Would Recommend
headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

Can’t say enough good things about Harris & Lisa. They were great to work with. Made the entire under writing process as easy as it could probably be.

headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend
headshot image of Jeff Fox

Loan Officer: Jeff Fox

NMLS# 1599115

4.5 out of 5 Stars
Would Recommend
headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

4.5 out of 5 Stars
Would Recommend
headshot image of Chris Thornton

Loan Officer: Chris Thornton

NMLS# 45514

More Reviews

See all 419,631 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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