My journey to homeownership was significantly enhanced by the unparalleled support of the home-buying team I had the privilege of working with. From the moment they first reached out, it became clear they were about more than just business; they were about making dreams come true, especially for someone like me, navigating the transition from military to civilian life with all its uncertainties. Their initial approach not only set a tone of professionalism but also a deeply empathetic understanding of the complexities faced by veterans. They recognized that for me, buying a home was not just a transaction—it was about laying down roots and finding stability after years of service.This personalized approach was evident in every interaction. Right from the start, the team made it clear they were there to support me, easing the transition and helping dispel the fog of uncertainty that clouded my dream of homeownership. Their ability to act swiftly and efficiently, ensuring that every step of the home buying process was handled with the utmost care and attention to detail, stood out immensely. They were always ahead of the curve, proactive in their approach, and dedicated to making sure that no time was wasted from start to finish.Communication was another area where the team excelled remarkably. They ensured I was informed and comfortable at every stage, facilitating seamless interactions between all parties involved. This commitment to transparency and constant communication was not only professional but reassuring, making me feel valued and understood. More than just service providers, they became advocates for my best interest, going above and beyond to secure the best deal for me and ensuring that my needs and preferences were always a priority.I would especially recommend this team to veterans and first-time homebuyers who might find the home-buying process overwhelming. Their expertise, combined with a genuinely supportive approach, makes them an ideal choice for anyone looking to make the dream of homeownership a reality. For anyone stepping into the world of homeownership, especially my fellow veterans, this team comes highly recommended. Their dedication to making your dream home a reality is nothing short of commendable.
As first time home buyers, my VU team walked me through every step and kept me updated through out the whole process. They were always so easy to reach out to and made this process (which I thought was going to be scary and overwhelming) they made it a walk in the park. I couldn’t have asked for a better home buying experience!!!
The people and processes were great. We used VA for their experience since this is our first house. They came through and made sure that we had everything complete. The people made the experience great. I did have some issues with the underwriting that almost delayed the closing. The day before the closing while I was travelling, I was told that the underwriting team was behind and would have to delay. They delayed it to a holiday when the lawyer could not support. This was after I put a large cost to travel. After several hours of discussions a emergency message was put in by Lily and it was approved less than an hour before closing. This seemed unprofessional to me.
Thanks for giving us a chance even if it’s our second or third!!!
I LOVE VETERANS UNITED! I HIGHLY RECOMMEND VETERANS UNITED.
I just want to thank my team; Billy, Tony, Bianca, and Rachel for all their hardwork and understanding through this process!
Anthony and Hannah went above and beyond during the home loan process, and we're always available to answer any questions. As first-time home buyers we were very lucky to have such a knowledgeable team. I was especially glad that they kept in contact with the closing attorney as well.
With the problems we encountered on acquiring insurance, I was getting frustrated and close to giving up altogether. Michael and Kelsey encouraged me to stick with it just a little longer and we were finally able to see it through. I've begun moving in and setting up, and am very pleased to have had them helping me through this process.
I wish there was a communication tool in MyVA, to talk to all of my team at once. There were a few times different members called for the same item.
Starting with shawnee, she was very energetic and excited to work with us on our first home. She made it very easy and painless to transition to nick. Once he took over he was very communicative and let us know when things were going to hit the "to-do's". Everything was great and painless! I will do everything I can to send friends and family this route!Thank you,
It was an outstanding experience working with VU.
I felt like the team did a very thorough job in making sure we were protected during the process. It was a long closing time due to the property circumstances but it was smooth. Everyone worked for us over the course of three months to make our home ownership dream a reality.
This is my second time using the VA home loan process. Approval process was even better this time. The process has significantly improved in recent years. Veterans United provides a valuable service for veterans. You have diligent people involved in your organization, who really care about the customer/veteran. Veterans United is my #1 choice!
I am thrilled to share my experience with Matt Istwan, Brittany Wilhite and the team at Veterans United. From the moment I embarked on my journey to homeownership, Matt was there every step of the way, ensuring a smooth and stress-free process. His unwavering dedication and commitment to excellence surpassed all expectations.Despite his busy schedule, Matt made himself available at all hours, demonstrating a level of attentiveness and support that truly set him apart. His and Brittany’s expertise and guidance were invaluable as they navigated me through the complexities of obtaining a mortgage and closing on my first home.Thanks to Matt's exceptional service, I am now a proud homeowner, and I cannot thank him enough for his outstanding assistance. Thanks to Brittany fast reaction and timely response no paperwork were missed. My satisfaction with their service is beyond measure, and I wholeheartedly recommend Matt, Brittany and the Veterans United Team to anyone in search of a seamless home buying experience.With 100% satisfaction, I am grateful for their outstanding support and professionalism.Warm regards
Rudari
They saved us money! Who can pass that up??? This is the team to go with! 10/10.
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team helped us get into our home in a timely manner.
Beautiful communication and guidance throughout the complete process.
I felt like a number and a paycheck going through this process. There was an attempt to up sell products that I didn’t ask for like ADT and insurance. I’m not opposed to your company making money, but it felt predatory. I was spending a bunch of money and I was nickeled and dimed at every step to maximize what could be made off me. Like I said I’m not opposed to making money, but should it be at the cost of having a repeat customer? Usually I work with one person throughout the whole process. This was my 5th home purchase and with this deal I was pushed between 3 or 4 people and there was a hard line where I was no longer working with my loan officer. I perceived that after they made their cut I became someone else’s problem. Also in previous deals I wasn’t asked to provide near as much information and documentation. I probably provided two time or more the amount of information and documentation that I had with other lenders. My thoughts were why, is your organization selling it? Then there was the float to lock feature. This apparently isn’t offered and I have to ask why. The final piece was John my loan officer. He was fine in the beginning and as soon as I got pre approval I was handed off to his assistant. This was the first handoff and it wasn’t a red flag, I figured the assistant was learning the ropes. Then he informed my Realtor that Veteran United wouldn’t make closing on March 22nd like the contract stated. I wasn’t upset about that, and was just rolling with the punches. The new closing was scheduled for April 1 and when I had questions about the final contract John got an attitude when I was going over the parts of the contract that weren’t making sense. That was the last straw for me. It is responsible of the company offering the service to gain the confidence of the customer, if the customer asks a bunch of questions it’s the loan officer job to answer those questions and close the deal. I shouldn’t be pressured or be made to feel stupid for wanting to know what I’m getting for all the charges listed or how the math is done when. I’m responsible for a lot of money in this deal and ignorance on my part doesn't negate my responsibility to pay for a fee that was in error or worse.
Response from Veterans United
Hi Corey, thank you for sharing your open and honest feedback. While the assistance from our home buying coordinator is meant to provide ease in ensuring your non loan related items are complete, we understand that was not your resounding impression. Our intent would never to be having you feel anything outside of supported, we apologize that did not happen. While it is standard business practice to transfer loans to a dedicated servicer, we know that can feel pointed. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. Our goal is to only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. We strive to provide consistent service and clear communication across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
