Our whole experience has been amazing. Everyone was friendly and helpful through everything. All communication was done quickly and uploading documents was simple. I’ve already told my brother-in-laws to use Veterans United when they get ready to buy!
Great for first time home buyers!Everything was extremely simple and straight forward with regular communication between myself and my loan team.Harris G (my loan specialist) was extremely helpful and responsive. He answered all of my questions and regularly checked in on the progress of my paperwork. All of this made my first home buying experience super easy and simple.Closed on time!
Veterans United is a very good Company determined to achieve a very pleasant experience for all of our Veterans and make their dream home become a reality. Thank you Veterans United for all you did for my family.
very nice people, friendly and helpful, I could do everything I needed on my phone.
I think Veterans United would be great for military members stationed in the US. I wouldn't recommend them for those that are trying to purchase a home from overseas or for first time home buyers. Their support is based mostly on mostly telephone calls. We ended up spending a lot of time and money on international calling for issues that could have been resolved via email. When we did handle things over email it would take a couple of days for them to respond to my emails and when they did many times they would not address my questions or concerns.
Response from Veterans United
Colin, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
My home buying experience was very smooth and my Veterans United team were fantastic!
Veterans United made the whole experience of buying a home seamlessly and I felt at ease during the whole process.
I had a great experience with Veterans United! They are professional, knowledgeable, efficient, and assisted me every step of the way in the loan and home buying process! I would definitely recommend them to anyone looking to purchase a home!
If anyone is looking for a great lender, I'd definitely recommend Veteran's United.
They made the home buying process less stressful. Having knowledgeable staff, that always made time to answer our questions in regards to getting financed and providing guidance the entire way through the home buying process. 100% recommend.
I understand that the company may be busy at this time, but I did not feel like a valued customer throughout the process. I feel like I had to jump through a lot of hoops to give you my business when it could have been avoided. On a good note, I really enjoyed the accessibility of the website and how easy the pre-approval was.
Response from Veterans United
Andrew, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. A member of our Client Advocate is available to reach you to help to improve our service for future customers. Thank you for your service and thank you for choosing Veterans United.
Please make sure the property you buy is really what you want ask friends and family what they think.
I prefer the text feature that his team uses. If my intended recipient was on another phone call or out of the office, the text service they had insured my question was addressed by someone on Jared’s team in a reasonably expected time.
Veterans United showed me that there still are people that recognize the service and sacrifice of our veterans. They made it obvious to me that their highest goal was helping me find and get the home that I was looking for. If you are looking to get a VA loan for your home, look no further. I very highly recommend that you enlist the assistance of Veterans United. You won't regret the choice.
Thank you Veterans United!
