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We tried other lenders with the word veteran in the title but Veterans United Home Loans to us, really were there for veterans. Thank you again Veterans United Home Loans.
Veterans United made the purchase of our new home fast and easy! We were so pleased with how smooth everything went and we highly recommend them to all veterans.
Very thorough on what is expected, very up front and easy to understand. The agents were very friendly and kind. Thank you for all your help. I am enjoying my new home immensely!
This is my second time buying a home, but first time using Veterans United. Veterans United made the process of home buying much easier compared to my first home buying experience. Strongly recommended!
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Everything went very smooth closed on time and love my new Home
Dustin Fritz 10/10 would recommend!
Ok so I’ll give a positive 1st the starting process feels great. My loan team Madie was terrible about replying to emails and to call her was never going to happen.... Ben started off as great but than that went south fast. Many times he thought he was always right! I’m still serving and I told him that for my COE I only need a statement from my commander and he keep coming at me and saying they can’t get the certificate without my points statement. So I ended up doing all the work to get my own COE complete which most people probably would not do. So I was on the phone and sending non stop emails to get something that they get paid to do.. On closing day they send over the wrong documents to the title company so I had to wait even longer. So unless your willing to do the work your loan team should be doing I would go with someone else! They do have a nice easy portal system that would be a positive and I did get my home loan at the end.
Response from Veterans United
Thank you for sharing this feedback with us, Nathan, and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way. Please reach out to us so that we can work to improve for you and our future clients.
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