From the pre-approval process to completion, I did not have to worry about the outcome. The team at Veterans United kept me up to date on every aspect. The app is great as well as it allows you to know as soon as a new item is uploaded for your action. Shane Lowe and Addie Burr- outstanding!
Yes they closed on my loan, even closed early! Will never work with this company again. Liked on my rate when didn’t even know I was floating, didn’t even know they lock in 3.5% when market is at 3%! Horrible, Horrible experience and have the apology message from Lee in his approach and behavior!
Response from Veterans United
Jeffrey, We would first like to thank you for your honest feedback on you on how your loan process had gone. We strive to communicate and serve our clients with the best tools. Although we can not change what had happened, we would like to invite you to reach out to our client advocate team to discuss further. We thank you for your service and thank you for your service.
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Would highly recommend.
We tried to work with other veteran "friendly" banks.... They were like a soup sandwich! When things went South with the Covid 19 we went on the back burner for the other bank. They had other issues to deal with I guess... They were not solely a Veteran bank and became "un-vet friendly" very quickly. Luckily we connected with Veterans United! Working ONLY with Veterans they were directly focused on us. It was like having a reliable leader to help us complete are home buying mission! Even with the current crisis going on we were in the best hands to get it done. Trust me.... These guys and gals are squared away!
The ease of the VIRRL process with a pre-existing loan with Veterans United was phenomenal. Getting the initial mortgage going and then refinancing were both great experiences.
I can’t thank Veterans United enough! We worked with them for about two years getting our credit profile ready to buy our first home. When the time cane, we were pre-approved and ready to go!
When rates dropped, our loan officer called and helped us start a refinance which saved us over $300 a month! Thank you Anne Kuster and team!!
My second mortgage with this team. I will use them again and highly recommend them.
Good work, would recommend.
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Experience first-hand why 353,843 homeowners give us a perfect score!
Kept me informed with the process. Work extremely hard to close on a house a week in advance to the planned closing date.
Veterans United was great to work with and we are satisfied with the experience.
My home buying experience with Veterans United was okay, but it wasn't as exciting as I know it could have been if, people were color-blind when it comes to black/African American Women...
Response from Veterans United
Angela, We appreciate your honest feedback and would love to hear more about your experience. Please feel free to contact our client advocate desk to discuss further. Thank you again.
