First off, I want to say that my evaluation is based off being a first time home buyer; so I don't really have any data to compare it to. When I first engaged with Veterans United (VU), the company was very attentive. I was assigned a specialist right away (Mitch), who answered any questions I had. Unfortunately, it took us almost seven months to find a home. Up until we found the home, I have no complaints and I loved all the educational tools VU provides. Once I found my home, the waters became a little muddy. Again, I don't know what the normal procedures are and so I have to base this complaint based on my Realtor, the Title company, and family/friends experiences with buying houses. I felt there was a lack of communication on the back end of this process. We submitted any requested paperwork with 15-30 mins of being asked to do so. Whatever happened after that took much longer. Although it seemed someone else on Mitch's end was the cause of the problem, he never mentioned them and took full responsibility; I admire that! We were originally slated to close on April 25th; we finally closed on May 3rd. During this time, I felt like I had no idea what was going on and it was very difficult to get any updates on the progress. The whole thing seemed very clandestine. Don't get me wrong, Mitch always responded to inquiries... but the information was not very informative. Despite asking on more than one occasion, I never did find out what the hold up was... I guess I'll never find out. After we missed the initial close date, I finally did get a Initial Closing Disclosure; which had some incorrect information. I was told it would be updated and the finial disclosure would be provided for my review. I was provided the finial disclosure about 30 minutes before my appointment to close with the title company. Thankfully my Realtor was able to text me the amount I needed to bring to the closing table; were I was able to finally see the Disclosure as I went over it with the tittle company.Mitch advised me this was all normal and after we (Realtor, Title Company, spouse, and myself) wiped the sweat from our hands and brow... we did get the closing completed. In summary, I wished there would have been better communication throughout the entire experience, especially in the end when it counted the most. I'm sure I wasn't the only customer Mitch was working with... and I understand things happen. I just wanted to have more "hand holding" along the way since I was a first time buyer.
Veterans United is a very awesome company. This was my first time buying a home and being able to use my VA Loan to do it. I was recommended to Bill Musick from my friend who is a Realtor. I didn’t think it was going to be possible for me to buy a house. All I can say is that just do exactly what they say and do your stuff in a timely manner and things will go great. My Realtor and Bill Musick did majority of the stuff needed and all I had to do was make sure all my To Do Items were done as quick as possible. I thought it was going to be a real pain and stressful buying a house. It absolutely wasn’t at all. Follow there guides and do all the research that’s available on there website and things will flow nicely. I will be recommending Veterans United to anyone I know looking to buy a house and refer them to Bill Musick and his team.
The loan team that guided me through the process was knowledgeable, thorough, quick to respond and easy to work with. No question I asked was too dumb, they got me an answer that was easy to understand so that I could make decisions. If I ever needed to do another VA finance or refinance these are folks I'd want to do business with.
Friendly Helpful Courtesy.
I would totally recomend this program. Not everybody helps you get your credit up to standards and for free! It’s been amazing and extremely easy! A dream come true
Great company for all veteran looking for a home.
Alberto and his staff at Veterans United are really professional and hands on. They really work hard to get your loan approved and making the entire process effortless
Everything I was told happened and on time with lots of great advise along the way.
Keep copies of any submitted documents.
We would not recommend using Veterans United Home loans. It was a nightmare experience.
This was our second time working with Nathan and his team, and they could not have been more helpful. We had a smooth transaction and my questions were always answered immediately. I would highly recommend Nathan and his team!
Veteran's United was incredibly easy to work with. Everything was streamlined and simple, from the beginning application all the way through closing. The loan specialists and recommended real estate agent were completely professional and never failed to keep me informed of what was going on and what I needed to do. The team I had made the entire process run very smoothly and kept everything on schedule.
Veterans United was a pleasure to work with through and through. They worked with my family from the beginning and were easier and more flexible then the other lenders I was considering. I have already recommended veterans United and my loan officer Justin brinker to my sister who is currently searching for a home!
Thank you!
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I would strongly recommend Veterans United to any veteran who is either lookong to purchase their first home or add another home to the collection. Veterans United made the entire process easy to manage and extremely user friendly. Their staff were always knowledgable and very respectful.
These are great people to work with. Very professional very helpful. Always there to help. I highly suggest using them for purchasing a new home. They made the whole buying process so much easier than we had anticipated.
I highly recommend veterans United for your home loans,especially if you are first time buyers. They guide you through every single step.
I enjoyed every step of the process! Veterans United made this home buying experience a breeze!
I was very skeptical about VU due to some not so good reviews, however both my LO and LP kept me in the loop and reassured me we were on track to close on time "which we did". My home buying process was as smooth as anyone could ask for. I'm very thankful to Mike Patzius and Sara Price in helping me purchase my first home. #Blessed
