Steven was always prepared, professional and polite. He always treated me like a person and a friend rather than an account number
I would recommend Veterans United to my fellow Veterans and tell them they can make the loan process easy and stress free!
Based on the delay of our closing due to errors and incorrect information on the part of Veterans United, the attitude of the loan officer (telling me that imagined making phone calls), the disregard for the inconvenience experienced not only by us, the buyers, but also the sellers, the agents and the title company, and the additional expenses (almost $900) we incurred by having our closing date bumped from a Friday to a Monday at the very last minute (at the closing table) I would never recommend Veterans United and would in fact dissuade someone from using VU.
Response from Veterans United
Chad, we have worked very hard to prevent experiences like yours, and we are very sorry to learn that things did not end more positively. You may contact one of our Client Advocate team members to discuss this further. It is part of our commitment to go above and beyond to handle this situation with care.
This was my first home buying experience. I changed lenders very late in the process however, the entire process was seamless. The website keeps you in the loop through the entire process. I would defiantly recommend Veterans United to anyone.
Chris and the entire team at Veterans United was outstanding. I truly believe if I wasn't working with Chris team I wouldn't have my home today. Thanks Veterans United.
Thanks Veterans United ! And for the all the staff who do their best on the behalf of veterans. Thank you!
Veterans United helped us find out home and made the experience wonderful. If I had to do it all over again I would have not changed a single decision I made. Thanks to VA we found our home.
Everyone was very friendly and professional. They answered all my questions and were easy to work with.
Thank you all for working with me through this process and working around my crazy work schedule. I received your gift today, a wooden American Flag, and it really made my day to come to my new home and find it waiting for me! You guys have a great team and I would recommend to any other veterans looking to become a homeowner!
Great job
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Quick, easy and fast..Very reliable.
Marty Gaddie is an amazing loan officer!
Stay away ..mushroom Mortgage..
Response from Veterans United
Hi Richard, we appreciate each opportunity to improve the customer experience at Veterans United. Thank you for being willing to acknowledge that you had a negative experience. Our Client Advocate team has already begun to research your comments, and we invite you to contact us directly if you would like to share more information.
