Some glitches in the system could be resolved. When I uploaded documents it did not always notify the specialist. The online process I found to be very convenient. I would have liked more notifications when issues came up. And definitely not on the day of closing. A lot of the problems were on the seller side though. Plan at least an extra month for closing. Best not to schedule the movers before everything is cleared. I would recommend Veteran United though since they do specialize in VA loans.
Always helpful and when he wasn't available, he always had someone there tto answer them.
Helped me through a complicated process with converting a construction loan to a VA.
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I thought this process would be horrible and drive me crazy. I was wrong it was very simple and I am in my new home with ease.
Terrible experience! No one to explain the processes you will need to ask elsewhere! In the future I would go anywhere else! Prices for the appraisal on their site says 480.00 and they charge 600. They make the process a lot harder and more confusing than it needs to be! If you get Ben Long ask for someone else right away!
Response from Veterans United
Ted, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team are always available to you for more information and looking for ways we can improve. Thank you for your service.
It was soo easy. Doing everything online make everything easy and faster
My first time buying a home and I didn't know what to expect but everyone at VU walked me through it and the way it's all laid out on their page made the whole process easy. Also thank you to my real estate agent Ceci who was also AWESOME and VU provided her services to our family as well.
I’ve heard stories about how draining the home buying process can be. The experience with Veterans United is simple and everything flowed well. The website made everything a breeze and the videos helped with knowing what to expect
Great help from all the team. Loved it. Made it so much easier, especially in a turbulent time.
