I was very pleased with the outcome and their professionalism. I highly recommend them to all Veterans and their families.
Ben, Suzanne, and the rest of the team made this experience great!
Outstanding service, they communicated everything i needed to know in a clear and concise way. I always heard from somebody either the same day or the next day.
Fantastic support and knowledge from the whole team. Got great help from Nick himself but also Natalie and the rest of his team were always so responsive and helpful. Easy process the whole way.
Very knowledgeable and friendly help with every aspect of the process.
Made it very simple for us.
They made home buying a breeze!! They made sure I was being taken care of the whole process!
Larry was great to work with
This team goes to work to get your dream house !!! Highly recommend Kara an Sara with their team . Working together they get it done
Very enjoyable experience
Very unorganized, could never get updates or answers about anything in a timely manner. Loan coordinators would only bring up problems the day before they need to be done even after telling us for weeks that nothing needed to be done. One of our loan coordinators would only respond to emails once every couple of days to important questions or information. Went under contract in June and didnt close until the middle of November due to deed issues with the house. Veterans United needed more documentation but would not actually tell us what they needed and lied several times about when they would be obtaining the information so we could get everything done. The Realtor they paired us with was very unresponsive and ignored requests for showings and never actually helped us with anything in any way so we decided to not work with a realtor at all. Overall pretty terrible experience across the board without really any positives other than finally being able to close on the home.
Response from Veterans United
Hi Ian,
I’m really sorry to hear how stressful and drawn out your experience felt. Going that long without clear updates or timely answers isn’t the kind of support you should have during a homebuying process, and I can understand why you’re frustrated. The last-minute requests, delays, and communication gaps you described aren’t what I want for any of our borrowers, and I’d like to take a closer look at what happened. If you’re open to it, please reach at 1-800-212-5200 or ClientAdvocate@vu.com so my team can learn more and help address your concerns.
