We almost didn't move forward with seeking out a cash-out refinance because the process seemed so intimidating, and we did not like the vibe we got from other loan officers before connecting with Veterans United and Kevin. Thanks to Kevin and his support through this process, we are now in a much better financial situation.
Always good working wing with Veterans United
Only thing different I would have done was try to be there, but with work I know it wasn't possible, but the people helping definitely made it easier.
We hit some road bumps but got it done. Super grateful
Response from Veterans United
Hey Darren,
I’m really glad to hear you made it to the finish line, even if the road was a little bumpy along the way. I know the process didn’t feel smooth at times, and I’m sorry for the moments when communication came up short. That’s not the experience we aim to deliver, and I appreciate you hanging in there with us.
Thanks for sticking it out and for sharing your feedback—it means a lot. If there’s anything you’d like to talk through or revisit, feel free to reach out anytime at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST.
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awsome team , being a veteran , we are use to simple speedy efficient solutions, and the team definetly show that, they are a well organized bunch focusing on getting us the veterans a smooth transition into our dream home,
thanks!!
Yes Chelsea provides outstanding service always looking to help and make sure you are getting the best rate posible that's why I came back to her again to get my refinance with her and her team because my experience working with her is always great
easy and communicated a lot, thanks!
Everyone was so amazing and helpful. Worked well with me and my schedule.
As a repeat customer, I can confidently say that working with Chris Primmer and his team at Veterans United Home Loans is nothing short of exceptional. There’s a reason I keep coming back—this team doesn’t just meet expectations, they redefine them. From the very first step to closing day, Chris and his team delivered with professionalism, precision, and a level of care that made the entire process seamless.The team anticipated my needs, answered every question promptly, and kept me informed every step of the way. It felt like they were always one step ahead, and that kind of proactive service is hard to come by. The communication was consistent, the turnaround was fast, and the attention to detail was spot-on.Chris Primmer stands out not just for his expertise, but for his genuine dedication to his clients. Whether navigating a challenge or celebrating a milestone, he handled everything with steady confidence and true commitment. That kind of service builds trust—and that’s exactly what Chris and his team deliver every time.To anyone considering Veterans United: ask for Chris Primmer. You won’t just be another file on a desk—you’ll be treated like a priority from start to finish. The entire team works with the kind of efficiency and heart that turns a stressful process into a smooth, even enjoyable experience.This wasn’t my first time working with Chris, and it won’t be my last. I wouldn’t even think of going to another lender. VU has earned my trust, and I’ll continue to recommend them without hesitation.
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Good team
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
During the final stages, there was a gas fireplace and a different inspection report was needed and it seemed last minute. Other than that super easy and an amazing team.
You guys have a great team, and it makes it easy to have everything in one place, thank you.
