Veterans United knows how "fussy" I can be as a client. They see to our mortage needs in
a professional manner, accurately, while serviceing many other. This recent mortage is our third experience with Veterans and we could not be more pleased.
Working with Veteran United in person I would do it all over again versus dealing with online.
I just appreciate the hard work n effort they put in to make this goal achievable for my family.
Great group of people who made this home buying journey an incredibly easy one. Thank you to all!!
Amazing amazing team from beginning to end.
We did not close on time due to a very slow appraisal process, an overly detailed loan officer interrogation. This was then followed by a lengthy underwriting process.Most to do items were responded nearly immediately on our end. Having been through the home buying process several times (Loan Depot, Bank of America, USAA, Discover, etc), this was by far the slowest one due to the lender.
Response from Veterans United
Hello Jonathan, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we agree that the home buying process can become stressful when working to overcome an unexpected delay. We also hear that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. Our Client Advocate team would love to learn more about the ways we might help improve the team for future clients. Please reach out to connect with us and provide details on your experience.
I really enjoy working with travis and dawn they are an amazing team and I really appreciate working with the same people who helped me get the house and know the history it so much easier then having to break in new people and bring them up to speed
Working with this VA team was a blessing. Spencer, Kelsey, and Cameron to name a few. Spencer made sure that all of my questions and needs are met. Kelsey took my worries away and it didn’t cost me a whole lot. Kelsey made sure I have what I need to move in. Cameron stayed on me to make sure I submit all the required documents. This team did not fail me and in a world where feeling appreciated is a minimum, they made me feel on top of the world. I really really really appreciate them.
Thank you for making us feel like family and taking care of mine!
